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“Typical american chain hotel: best site; otherwise mediocre” 3 of 5 stars
Review of Crowne Plaza Hotel Maastricht

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Crowne Plaza Hotel Maastricht
4.0 of 5 Hotel   |   De Ruiterij 1, 6221 EW Maastricht, The Netherlands   |  
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Ranked #18 of 39 Hotels in Maastricht
Sonning
Top Contributor
98 reviews 98 reviews
47 hotel reviews
Reviews in 56 cities Reviews in 56 cities
120 helpful votes 120 helpful votes
“Typical american chain hotel: best site; otherwise mediocre”
3 of 5 stars Reviewed November 3, 2013

This Crowne [why that pompous, superfluous 'e', for goodness sake?] Plaza has a great site, tucked away behind historic, arrow, cobbled shopping streets and right on the banks of the Maas.

So of course its architecture - typical '[--] you' American hotel style - clashes completely and spoils that corner of the town.

With such a site, it's guaranteed business; so it doesn't have to try that hard. It's filled most of the time with business conference groups. The rooms are adequate - US-chain standard - and not expensive. But food is [Euros 20 for breakfast, Euros 70 for dinner]. And the service is average.

Good for a business trip; not otherwise. There are better, more characterful hotels in and around Maastricht.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Maastricht, responded to this review, November 19, 2013
Dear spanner48,

Thank you for taking the time to convey your comments regarding your recent experience with us. I am glad you enjoyed our great location. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Regards,

Jaime W
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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362 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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English first
Atlanta, Georgia
1 review
4 of 5 stars Reviewed October 31, 2013

I stayed in this hotel for a week. The hotel is pretty clean, good quality and some of the room have a good river view. It is also in close proximity to the city center. Nice options in breakfast. The internet access was little expensive.

Room Tip: Get a river facing room.
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow, Russia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 29, 2013

Crowne Plaza Hotel Maastricht is very good hotel. Between pluses are placement to center, good view, clean rooms, good breakfast and service!
Our group had meeting in Hotel just for 3 days. But these days were spending great in wonderful hotel!
It's pity that Crowne plaza doesn't have swimming pool and free wi-fi. But instead this everything was great!

Room Tip: Very cute and comfort rooms
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Top Contributor
75 reviews 75 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
196 helpful votes 196 helpful votes
4 of 5 stars Reviewed October 26, 2013

Stayed 4 nights here on a business trip. Nice hotel, professional staff. Not so expensive : mine was at 131 euros standard. At 20 euros extra you get a room by the river. A pre-booked break fast is at 17 euros other wise 21 euors. Wifi & internet have to be purchased unless you are a gold member. The rooms come with an ironing board: an added plus for business travellers
One point for improvement: the toilets are clean but look old. My room's WC was stained due to age and didnt feel well considering that this is a Starred hotel.
If you arrive late night: the kitchen serves from a choice of 10/12 dishes and not the full menu. Room service charges are an extra 5 euros.
Evenings are very pleasant if you can reserve a table by the river and enjoy a nice drink or dinner.
Break fast is a standard affair with breads, eggs, fruits, bacon, corn flakes, different cheese, spreads, butter. Th hotel is just 800 metres from Maastricht train station and the walk is through streets lined with quaint shops. Lotsa restaurants nearby fine dining, multi-cuisne and the regulars like subs, macs etc.

Room Tip: Select a room with the river view!
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed October 22, 2013

Crowne Plaza quality. We stayed in one of the new King Club Rooms. It had an unusual but nice layout. Toilet with a small sink separate from shower and larger sink. Staff was very helpful at check in and check out. The staff took the time to give us a map and showed us where to walk. Location is great, right on the river. We did not have a drink at the hotel bar, but the setting looked great along the water.

Stayed October 2013, traveled as a couple
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Newton, Massachusetts
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed October 22, 2013

I stayed in this hotel alone on a business trip in winter and the stay was OK so I selected it again to go with my family. This time we were there in July. Air conditioning did not work in both rooms and the staff was very unhelpful. The best they could offer were fans that they only brought the second day. A bed was quite far from the window and without circulation of air the sleep was horrible. Even fans did not help much.

The lack of service was everywhere. We needed an extra bed for kids and they brought it without linens. When we called and complained they brought just one sheet. Not what I would expect from a reputable hotel chain.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne6221, Director of Sales at Crowne Plaza Hotel Maastricht, responded to this review, October 23, 2013
Dear sir,

Thank you for your feedback. We are glad you liked the location of our hotel. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask.

Sincerely,
Sander Janssen
Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff
Top Contributor
52 reviews 52 reviews
27 hotel reviews
Reviews in 24 cities Reviews in 24 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 20, 2013

Stayed booked two rooms for 4 nights, good location and well presented Hotel, needed a bit of TLC in some areas, but the staff first Class. Bathroom needed a little attention, I did point this out to the staff on departure,could do with some attention in some parts.The breakfast was all in the package and it was very good. The only drawback was no tea pot at Breakfast. Europeans still don't get it you need boiling water to brew tea! Room tax and parking adds up to quite a lot at the end of the stay and perhaps the City should look at this but be prepared. This is a drawback of staying in Maastricht. The City is great and the Hotel is ideally placed to explore. Hotel staff 10/10. I would book again and recommend it also.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Crowne Plaza Hotel Maastricht

Address: De Ruiterij 1, 6221 EW Maastricht, The Netherlands
Phone Number:
Location: The Netherlands > Limburg Province > Maastricht
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Maastricht
#12 Luxury Hotel in Maastricht
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hotel Maastricht 4*
Number of rooms: 141
Official Description (provided by the hotel):
Hotel Crowne Plaza Maastricht is the best hotel to stay in the centre of Maastricht, the city of the Maastricht treaty. The hotel is unique and quiet situated on the river Maas, in the city centre. Crowne Plaza Maastricht is easy accessible and has its own underground car park.Crowne Plaza offers luxuriously regular rooms as well as Clubrooms on a 5-star level, all equipped with air conditioning and high-speed internet.You are sure to find excellent wining and dining in the hotel's restaurant 'de Mangerie'. The kitchen team prepares Mediterranean as well as local cuisine with fresh seasonal products.In addition the hotel offers 9 meeting rooms for gatherings up to 400 peoples, dinners up to 700 peoples and parties up to 1500 peoples. Here too, service is of primary importance and the staff goes just that step further when advising their guests.You find the historical city centre, were the bars with the famous terraces, shops and restaurants are situated, within walking distance. In short: Hotel Crowne Plaza Maastricht is the address for a wonderful stay and a successful gathering!Special events during the year in Maastricht: TEFAF:The European Fine Art Fair, Carnival, Preuvenemint, concert of André Rieu, Winterland. Pursuant to the Dutch legislation regarding the ban on smoking the hotel is entirely non-smoking by 1 July 2008. ... more   less 
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Also Known As:
Crowne Plaza Maastricht
Maastricht Crowne Plaza

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