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“Good Location but HOT” 3 of 5 stars
Review of Hampshire - Designhotel Maastricht

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Hampshire - Designhotel Maastricht
4.0 of 5 Hotel   |   Stationsstraat 40, 6221 BR Maastricht, The Netherlands   |  
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Hotel website
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Hotel amenities
Special Deal
Free breakfast with your stay
Ranked #16 of 38 Hotels in Maastricht
West Dorset
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
“Good Location but HOT”
3 of 5 stars Reviewed July 23, 2014

As other reviewers have stated there is no Air Conditioning and no fans were available despite temperatures of 32 degrees Celsius! We were booked into this hotel as part of the Andre Rieu package. We had visited Maastricht previously 3 years ago and stayed at the Design Townhouse which is slightly closer to the station, my mistake was that I thought we had booked the same hotel !!
Our room was ground floor, to side of reception past what appeared to be store rooms, not the best of positions bur as we were only staying two nights it was adequate and the room itself spacious and the bed very comfortable. As it was so hot we opened the window which only let in a couple of mozzies which we quickly accounted for. Needless to say the window was not left open for air at night.
Should we return again to Maastricht, a lovely city, I would choose to stay at the Design Townhouse.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sita T, Guest Relations Manager at Hampshire - Designhotel Maastricht, responded to this review, July 29, 2014
Dear mrjinx,

I am very sorry to read that we have not been able to satisfy your wishes during your stay with us.
We highly value the feedback of our guests and understand the importance of it, therefore I would prefer to discus your feedback personally. Unfortunately I am unable to find any contact information, if you would be so kind to contact me via e.tusek@hampshire-hotels.com.

With hospitable regards,

Esmée Tusek – Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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450 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Swadlincote, United Kingdom
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 21 cities Reviews in 21 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 21, 2014

The hotel was quite grubby in the public areas. The room itself was quite nice, the towels in the bathroom were stained, the room was so hot I nearly passed out after being in there for 10 minutes. There is no aircon and they have no fans to use either. The breakfast was very nice though. Would not stay here again purely on the heat aspect of the room.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sita T, Guest Relations Manager at Hampshire - Designhotel Maastricht, responded to this review, July 29, 2014
Dear “347md196”,

Thank you for sharing your feedback with us on Tripadvisor.
I am sorry to read that we have not been able to convince you on all aspects. Unfortunately I was unable to find out concerning which reservation this feedback is.
Indeed our Basic rooms we have no air-conditioning in the room as mentioned on the booking channels. In the future we would be very pleased to book one of our Modern Medium of Comfort XL rooms for you that do have air-conditioning.
We remain in the hope to welcome you back in the future.

On behalf of Team Designhotel Maastricht & Brasserie FLO,
Esmée Tusek – Guest Relations
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Malden, NL
Top Contributor
281 reviews 281 reviews
233 hotel reviews
Reviews in 173 cities Reviews in 173 cities
350 helpful votes 350 helpful votes
3 of 5 stars Reviewed July 19, 2014

I stayed here with my sister for one night in July 2014 with a booking arrangement for the concert of Andre Rieu. Hampshire Eden is a boutique hotel, located between the station and the city center. The location is very convenient for everything you want to do in Maastricht. It is in the now trendy neighborhood Wijck and the city centre is also on walking distance.

On arrival it was very busy and the reception staff, although friendly, could not handle the crowd efficiently. So it took quite a long time to check in. The room was rather small but had a nice modern design. It was very hot and we could not find air-conditioning. We were lucky as we had a room with a balcony so we left the door open the entire night. Unfortunately the outdoor furniture was very dirty, so we attempted to clean it, but we had only tissues tissue to our disposal to do so. Next morning breakfast was excellent.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Sita T, Guest Relations Manager at Hampshire - Designhotel Maastricht, responded to this review, July 29, 2014
Dear Mianel,

Thank you for sharing your experiences with us on Tripadvisor.
I am very sorry to read that your check-in did not go very smoothly, of course we strive to work as efficient as possible. Unfortunately I was unable to find out concerning which reservation this feedback is, therefore I am not sure what kind of room type you have stayed in.
Our Timeless Basic rooms do not have air-conditioning, if you prefer to have air-conditioning in the room we would like to help you book our Modern Medium or Comfort XL room in the future.
I have shared your comments regarding the outdoor furniture with our housekeeping department, so they can investigate this matter.

On behalf of the entire team,
Esmée Tusek – Guest Relations
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Beirut, Lebanon
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 18, 2014

Very Friendly staff, caring , pleasant, and always very pleased to serve for whatever the request could be.
unfortunately couldn't have an AC in my room, stating it is a standard one..
location of design hotel is really excellent less than 2 minutes walk fro the trian station and the area is also very beautiful, and it few minutes form the square etc...

  • Stayed July 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampshire Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sita T, Guest Relations Manager at Hampshire - Designhotel Maastricht, responded to this review, July 25, 2014
Dear Najat,

Thank you for sharing your feedback with us on Tripadvisor!
We are very pleased to read that you have enjoyed the location and the service of our staff. It is correct that our standard rooms do not have air-conditioning, but for the future we would like to help you book one of our rooms with air-conditioning.
With hospitable regards,
Esmée Tusek – Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
uk
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 14, 2014 via mobile

Used as part of the weekend to andrie rieu, really good location for the concert and handy for the many restaurant and bars. Good decor but a little warm no air con so had to have window open, on site restaurant good for breakfast did nt use for dinner, only quibble price of parking in railway station underground car park, a touch expensive at 24 euros for 2 nights

Stayed July 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sita T, Guest Relations Manager at Hampshire - Designhotel Maastricht, responded to this review, July 25, 2014
Dear TiredoutUk,

Thank you very much for your positive feedback on Tripadvisor!
I am pleased to read that you have enjoyed your stay in our hotel during one of the André Rieu weekends. We hope to welcome you back in the future and would love to help you book one of our rooms with air-conditioning.

On behalf of the entire team,
Esmée Tusek – Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 7, 2014

My husband and I stayed at this hotel 2 times over the course of the last year on two separate weekends. First time our friends had to bring their kid on a very short notice and hotel was extremely accommodating by providing an extra bed. Second time was part of our mini-moon. Not only did the hotel give us one of the nicest rooms, they also gave us a voucher for 2 glasses of champagne at a restaurant downstairs. Overall, location is great, rooms are nice and clean, beds and pillows are comfy and new. I would recommend the hotel to anyone!

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sita T, Guest Relations Manager at Hampshire - Designhotel Maastricht, responded to this review, July 11, 2014
Dear Adeline,
Thank you very much for sharing your feedback with us on Tripadvisor!
It is great to read that your first visit had been to your wishes and you decided to visit us again. Of course we hope to welcome you back very soon in Designhotel Maastricht & Brasserie FLO.
On behalf of the entire team,
Esmée Tusek – Guest Relations
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Amersfoort, The Netherlands
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 2, 2014

The hotel was right next to the train station and only 5 minutes from the center of the city. Personnel was very kind and helpful. The room was very clean and tidy and we heard no noise from adjacent rooms. The only thing missing was a small refrigerator in the room. But overall, it was a great hotel!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampshire Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sita T, Guest Relations Manager at Hampshire - Designhotel Maastricht, responded to this review, July 11, 2014
Dear FrankFinch,
Thank you very much for sharing your positive experiences with us on Tripadvisor!
We are very happy to read that everything has been to your wishes while staying with us.
We hope to welcome you back very soon and please feel free to ask us for a small refrigerator in the room.
On behalf of the entire team,
Esmée Tusek – Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampshire - Designhotel Maastricht

Address: Stationsstraat 40, 6221 BR Maastricht, The Netherlands
Phone Number:
Location: The Netherlands > Limburg Province > Maastricht
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Luxury Hotel in Maastricht
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hampshire - Designhotel Maastricht 4*
Number of rooms: 105
Official Description (provided by the hotel):
The Hampshire - Designhotel Maastricht is just a few minutes’ walk from the central station. The hotel is in the heart of the trendy Wyck district, known for its unique fashion boutiques, delicatessens, antique shops, interior and design shops and art galleries. The old city centre is within walking distance; ideal for a city walk along the Markt, Onze Lieve Vrouwebasiliek, ‘t Bassin and Vrijthof, enjoying a terrace cafe along the way. ... more   less 
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Also Known As:
Eden Designhotel Hotel Maastricht
Maastricht Eden Designhotel Hotel

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