My husband and I, travelling together with a one year old child and her grandmother, booked a two room apartment at La Bergere for two nights so that we could attend a wedding in the centre of Maastricht. Our booking was confirmed at least 2 months ahead of our arrival. On the day we were to arrive, we received another confirmation, saying that the child's cot was organised. We were shocked to say the least, then, when we were told on arrival (at 8.30 pm) that the hotel had been overbooked, and we had been moved to another hotel. The explanation given to us for this was that if groups book through "Expedia", these bookings have to be guaranteed. Aparently, booking directly through the La Bergere website isn't worth the electronic form it is done on.
Although told that a "comparable room" had been reserved for us, this was most definitely not the case since we had booked an apartment, not a room, and with two bedrooms, whereas the "family room" they had booked consisted of just one large room, without any kitchen facilities. Upon our insistence, they managed to secure at least a room with a second bedroom. In the taxi on the way to this hotel, we came to realise that we were travelling out of Maastricht altogether, and that the hotel was situated in a village some 20 km away! None of this had been pointed out to us by the management at La Bergere. Once we got to the hotel, the restaurant was closed, and with no supermarket or open restaurant in the village, we were forced to beg the hotel manager to scramble up some sandwiches for our dinner, which he did very obligingly.
Needless to say, we missed the pre-wedding festivities of that night in Maastricht. The following day, we managed to get back to the originally booked apartment, which was serviceable, but a little dark, and it was impossible to open the windows in the livingroom although it was sweltering hot.
La Bergere did foot the remainder of the bill in terms of the first hotel since this was actually a far nicer place (Little Switerland), and paid for our (long) taxi rides to and from Maastricht. However, the lack of care with which we were treated, particularly given that we are a family with a small child, and the sense of dishonesty in the overbooking policy left us with a distinctly negative attitude towards the management of this hotel.
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