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“Good location, very nice staff, little bit overpriced” 4 of 5 stars
Review of Townhouse Hotel Maastricht

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Townhouse Hotel Maastricht
4.0 of 5 Hotel   |   St. Maartenslaan 5, 6221 AV Maastricht, The Netherlands   |  
Hotel amenities
Ranked #3 of 38 Hotels in Maastricht
Amsterdam, The Netherlands
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
25 helpful votes 25 helpful votes
“Good location, very nice staff, little bit overpriced”
4 of 5 stars Reviewed December 8, 2013

During our visit to Maastricht we were staying at this hotel. We booked an extra large room but when we got into it, it was on the topfloor, it was a very dark and claustrofobic room with only a small window. So, we asked for another room and could move to a smaller one at the back of the hotel. That room had windows and was much better. I have to say, we paid € 138 for this room and that is really a high price, because the interior is very basic and there was no heating in the bathroom. The bed was pretty good (Hästens) but overall the price was to high for what we got.

Besides we had to pay € 22 for the parking. On the other hand the staff was very friendly and helpful and breakfast was very nice. Also the hotel is very well located, not to far from the city center. Tip: for dinner do go to the nearby restaurant Harry's. Excellent staff, food and ambiance.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamLaBergereGroup, Reservations Department at Townhouse Hotel Maastricht, responded to this review, December 16, 2013
Dear Hountsje,

Thank you for sharing your experience and compliments What a pity that you stay was not as expected! Please call us we would love to talk to you about this. You appreciate our team so pleaser do not hesitate to call.

For us your opinion is the most important way to improve our service and product. Call us for your next reservation and your requirements, we are happy to listen to you and help you! Harry's indeed is perfect, we love it as well! Hope to hear from you soon.

Kind regards,
Jozet Ringens
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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814 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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Gidea Park
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 4, 2013 via mobile

We recently stayed at the hotel with our five month old baby. We received a personal welcome with a smile, provided with a room big enough for a buggy and were able to pay extra for a cot (which came with clean bedding). You are also offered some soup on arrival which was very tasty and a great way to try some local food. There aren't tea and coffee facilities in the rooms but there are those facilities in the reception, along with a vending machine, microwave to heat up baby food and some traditional wooden board games to play in front of a cosy fire! The location of the hotel is great for the price - near the train station (but you don't hear the noise of the trains and the area isn't seedy) and only a ten minute walk from the city centre (a pleasant walk down a street of shops and over the river). We didn't try the breakfast as we thought 14euros was a bit expensive so went to a nearby patisserie instead. I researched a lot of hotels before choosing the Townhouse and am very happy with the choice. If we go back to maastricht we'll return to the hotel and have already recommended it to family. Thank you for a pleasant stay!

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamLaBergereGroup, Reservations at Townhouse Hotel Maastricht, responded to this review, December 11, 2013
Dear Sir/Madam,

A personal welcome with a smile... thank you.. this is the way we would like to have a welcome so that is why we give it to our guests! What a fantastic review, many thanks! We are really proud and we will share your compliments in our team.

We offer a breakfast to go; make you own sandwich, coffee, apple or banana and some sweets for €6,50 p.p., please do not hesitate to come back! Thank you for recommending, your family can always email or call us!

Kind regards,

Edith Vonken
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Antwerp, Belgium
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 20, 2013

We stayed one night at the townhouse hotel. We received a very warm and friendly welcome. The design in the hotel made it very special. The room was perfect and the lounge a very pleasant place to stay. Excellent breakfast. The staff was so friendly and very helpfull. The centre of the city is very near and the railway station is just around the corner if you come by train or if you want to rent a bike. An excellent place for a city trip!

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamLaBergereGroup, Reservations at Townhouse Hotel Maastricht, responded to this review, November 26, 2013
Dear Marina,



What a nice review, thank you for this! How nice to read that you had a very good experience with us. Do we see you again in Maastricht?



Kind regards,



Edith Vonken
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Brussels, Belgium
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 12, 2013

We had a very pleasant stay in the townhouse hotel. We loved the design of the hotel, the lobby is really inviting to sit and relax. Our room wasn't ready when we arrived, but we were offered a bowl of soup while waiting. The reception was really friendly. We were offered a free upgrade from a basic to a medium room and we really loved the room. It really feels like you are staying with a friend. A very design-minded friend.
The breakfast was good, but a bit too crowded. All the food is located in one corner and at busy times it is a bit too small. Good location. We parked our car at the trainstation, which is right next to the hotel. The city center is just a 10 minute walk. Would definately recommend it!

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamLaBergereGroup, Reservations at Townhouse Hotel Maastricht, responded to this review, November 26, 2013
Dear Silke,



We are your friend…really the best compliment we can get. What a great review, thank you very much! Lucky ones ;)! We are so proud of our employing staff, great to get these compliments about our service and hospitality.




Breakfast indeed can be crowded, we decided to do do breakfast till 12 during the weekend, this way you can take your time after the check out. It is our priority to make our guests smile and feel at home. Our parking is across the hotel, you can make reservations for your car as well. Will we see you again in 2014, the bowl of soup is waiting…



Kind regards,

Jozet Ringens
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 9, 2013

Design of the hotel interior was simple, quirky yet overall cosy and friendly. The location was a huge plus point as it was located next to the Maastricht railway station, which we arrived at and departed from. Only a 3-minute walk across 1 street! The car rental company was located just at the next block from the hotel, which made it very easy for us to pick up a rental car and drive out to the nearby castles. Staff at the hotel were very friendly and cheerful, making the whole experience and stay at Townhouse very casual and warm.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamLaBergereGroup, Reservations at Townhouse Hotel Maastricht, responded to this review, November 26, 2013
Dear Silke,



We are your friend…really the best compliment we can get. What a great review, thank you very much! Lucky ones ;)! We are so proud of our employing staff, great to get these compliments about our service and hospitality.


Breakfast indeed can be crowded, we decided to do do breakfast till 12 during the weekend, this way you can take your time after the check out. It is our priority to make our guests smile and feel at home. Our parking is across the hotel, you can make reservations for your car as well. Will we see you again in 2014, the bowl of soup is waiting…



Kind regards,

Jozet Ringens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ra'anana, Israel
Top Contributor
90 reviews 90 reviews
13 hotel reviews
Reviews in 28 cities Reviews in 28 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed November 1, 2013

This hotel is very well located.
The lobby is nice and cozy offering variety of board games, drinks and soup.
The staff is very nice. Breakfast is well served.
The hotel rooms are very very simple and minimalist. Decoration can be defined as "quite weird" with ants painted on the walls and other drawings in the room.
I would say that if you are looking for a luxurious and relaxing stay, the Townhouse IS NOT the option,
But if you are looking for a nice and quiet place, well located for day trips, where the hotel room will be used only for sleeping time, than I believe it is a good option.

Room Tip: Rooms have different sizes and decoration, be sure to request the right one for you.
See more room tips
  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamLaBergereGroup, Reservations Department at Townhouse Hotel Maastricht, responded to this review, November 5, 2013
Dear Alonataz,


Thanks very much for taking the time to post a review.
Hopefully you were made aware of the free tea and coffee in the lobby. We are striving to be the very best value for money night or weekend in Maastricht, so we are indeed perfect for a good night sleep in a great hastens bed though we are not a 5 star hotel. We are a cosy design hotel with some story telling paintings :)
We are looking forward to welcome you next time with us!


Kind regards,
Jozet Ringens
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Kirriemuir, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed October 18, 2013

The location of the hotel could not have been better for us, very close to the train station, easy walking for the whole city. The room was nice, everything was very clean, and the staff were attentive, efficient and friendly. We had a larger room, which was equipped with a hairdryers (wish they'd mentioned that in hotel information, I wouldn't have packed my own). Breakfast was ok-the bread and pastries were very good, as was the selection of preserves and cheeses, but the hot options, eggs and sausages were not really hot and the eggs were overdone.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TeamLaBergereGroup, Reservations at Townhouse Hotel Maastricht, responded to this review, October 21, 2013
Dear Yankee,



Thank you for this amazing review! How nice to read that your stay was more than satisfying. Also thank you for the tip about the hot products, we will look in to that.

May we welcome you again some time in Maastricht?



Kind regards,



Edith Vonken
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Townhouse Hotel Maastricht

Address: St. Maartenslaan 5, 6221 AV Maastricht, The Netherlands
Location: The Netherlands > Limburg Province > Maastricht
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Wheelchair access
Hotel Style:
Ranked #3 of 38 Hotels in Maastricht
Price Range (Based on Average Rates): $
Hotel Class:4 star — Townhouse Hotel Maastricht 4*
Number of rooms: 69
Official Description (provided by the hotel):
Townhouse Designhotel is a unique hotel in Maastricht. You are our guest and not just an overnight visitor. We offer authentic hospitality and southern local coziness, decorated in a modern style. Winner of the IMMENS CSR award 2014! ... more   less 
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