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“Lovely place” 4 of 5 stars
Review of Townhouse Hotel Maastricht

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Townhouse Hotel Maastricht
4.0 of 5 Hotel   |   St. Maartenslaan 5, 6221 AV Maastricht, The Netherlands   |  
Hotel amenities
Ranked #2 of 38 Hotels in Maastricht
Brussels, Belgium
1 review
“Lovely place”
4 of 5 stars Reviewed October 2, 2012

Great place, was like staying in a beautiful home. Loved the decor. Friendly and helpful staff. Had a large double and it was great.
Take your own shampoo/conditioner etc as none are provided. Also, no mini bar in room.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HipHotelMartenslane, Manager at Townhouse Hotel Maastricht, responded to this review, October 6, 2012
Dear KerryChap,


Thank you for your nice review!
Great to hear that you had a good stay in our hotel.
We hope we may welcome you in the near future!

Kind regards,

Team Townhouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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771 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Paris, France
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 27, 2012

Truly a hard hotel to rate. Why? Because you had simply the friendliest staff I've ever encountered. And yet -- for the price -- the hotel (excluding very cozy lobby) was truly disappointing.

So for the 5* items:

- Wonderful, smiling staff

- Delicious warm soup

- Cozy and "design-y" lobby

For the 2* items, most of which have been mentioned by other guests on here:

- Our "large" room was anything but

- Very small and thin towels

- No shampoo or conditioner!! Was not expecting this for the price of our hotel room, and was frankly upset I had to use liquid soap on my hair for the first night. Not cool.

- Our heating wasn't working the first night, thankfully the staff looked into it and it was fixed.

- Room was really not well lit.

- "Fitness room" was more of a depository for 80's workout machines, no exercise mats to speak of and the light kept switching off (so you had to intersperse floor stretching with jumping jacks to get the lights to turn back on. Later I saw that you could change that on the light switch, but a little note would have been nice)

Would love to come back to the hotel, if only for the extremely good service, but frankly am disappointed by the price x value.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HipHotelMartenslane, Manager at Townhouse Hotel Maastricht, responded to this review, September 29, 2012
Dear Marilikestotravel,

Thank you for your review!
We will take your advisepoints in consideration, also thank you for those.
We hope we may welcome you in de future in our hotel!

Kind regards,
Team Townhouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leven, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 25, 2012

Would recommend this hotel mostly to young people but we enjoyed also. Staff were very helpfull and friendly. We got a pretty small room to start although had booked a medium room but when I went to reception to mention it we were immediately moved to a larger room. Missed things like fridge or mini bar in room but drinks from the honesty bar in the lounge were reasonable. Breakfast was really good with lots of choice. Location is ideal, two minutes from station and 10 mins into centre of town. Though rooms were slightly pricey but suspect as with all other hotels in area they were expensive due to the World Cycling Championships that weekend.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HipHotelMartenslane, Manager at Townhouse Hotel Maastricht, responded to this review, September 29, 2012
Dear anna_gannon,

Thank you for your nice review!
Good to hear that you had a pleasant stay in our hotel.
We hope we may welcome you in the near future!

Kind regards,
Team Townhouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridgeshire
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 17, 2012 via mobile

Cool hotel, quirky room designs, very comfy beds!! close to the station (but quiet) and just a short walk to Maastricht centre. Staff were always friendly and helpful. Was very good value for money and would recommend it as a good base to explore the city.

Stayed September 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HipHotelMartenslane, Manager at Townhouse Hotel Maastricht, responded to this review, September 22, 2012
Dear dp2009,

Thank you very much for your review!

We are happy to hear that you had such a nice stay with us and we are looking forward to welcome you again in the future!

Kind regards,

Team Townhouse
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swindon, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 17, 2012

After reading such fantastic reviews I really was expecting a hotel that was fairly flawless. What I arrived to was vaguely dirty carpets, an unclean looking wooden floor, a bathroom with ragged towels, terribly uncomfortable pillows and uninspiring bed linen, a blown bulb and a sink where only one of the taps worked. I really loved the decor in the breakfast/reception/lounge room but felt a let down by the state of the bedrooms. It is in a brilliant location by the station but Maastricht is small enough that most places are in a good location. I loved the concept of the hotel and I think that I would probably have enjoyed it more if I hadn't been expecting so much. There was a great atmosphere in the place and the staff were helpful with luggage storage before check in and providing maps. However I'm just not sure it was worth the money. Oh and we didn't get our eagerly anticipated soup at check in.

  • Stayed September 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HipHotelMartenslane, Manager at Townhouse Hotel Maastricht, responded to this review, September 22, 2012
Dear Eva8923,

Thank you for writing this review!

We will take your advisepoints in consideration, also thank you for those.

Hopefully we may welcome you in the near future again!

Kind regards,

Team Townhouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
holland
Top Contributor
113 reviews 113 reviews
34 hotel reviews
Reviews in 58 cities Reviews in 58 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed September 16, 2012

This hotel is 10 min walk from the city center of Maastricht and just 2 minutes from the central train station. The room are spacious and the beds are the best there are. The breakfast is fine and varied. There is plenty of room to sit with friends in the living area which you can consider as at home.

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HipHotelMartenslane, Manager at Townhouse Hotel Maastricht, responded to this review, September 22, 2012
Dear HollandWanderer,

Thank you for your nice review!

We are very happy to hear that you had a good stay and we are looking forward to welcome you again in the near future!

Kind regards,

Team Townhouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bury St. Edmunds, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 15, 2012

We enjoyed our 2 nights except for one thing - it's location is very convenient being near the station and the but station but that did mean it was noisy until the buses stopped running. Younger visitors probably wouldn't mind so much as I expect they would go to bed later.
Everything else was fine - friendly staff, nice room and good breakfast. And we loved Maastricht. Would certainly go again and stay at the hotel.

Room Tip: Not sure if they have quieter rooms away from the street side.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HipHotelMartenslane, Manager at Townhouse Hotel Maastricht, responded to this review, September 22, 2012
Dear PatB307,

Thank you for your review!

We are happy to hear that you had a good stay with us.
We have also rooms on the backside of the hotel so maybe this is an option for your next visit!!

Kind regards,

Team Townhouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Townhouse Hotel Maastricht

Address: St. Maartenslaan 5, 6221 AV Maastricht, The Netherlands
Location: The Netherlands > Limburg Province > Maastricht
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Room Service Wheelchair access
Hotel Style:
Ranked #2 of 38 Hotels in Maastricht
Price Range (Based on Average Rates): $
Hotel Class:4 star — Townhouse Hotel Maastricht 4*
Official Description (provided by the hotel):
Townhouse Designhotel is a unique hotel in Maastricht. You are our guest and not just an overnight visitor. We offer authentic hospitality and southern local coziness, decorated in a modern style. Winner of the IMMENS CSR award 2014! ... more   less 
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