Our stay was great here. At first, we were a little put off by the age of the building and the fact we had to climb stairs to our room. However, we discovered our room to be one of the quietest in the hotel and the stairs were no worse than any other we found all over Europe. We are American travelers and when we walked in the door we expected a fast elevator inside a "cookie cutter" style hotel like the chain type found all over the USA. This hotel is unique and has charm. The employees were wonderful as were the owners. The location is right at the square. Here is a true story: My German cousin came to pick my wife and I up at the hotel. He got confused and could not find the way into the Square area. We were anxiously waiting on him when he phoned us. Esther Holla, saw our distress and asked how she could help. We explained and she left the front desk, walked 6 blocks with me to where my cousin was, and guided him back to our hotel! We will never stay anywhere else when we visit Maastricht.
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