It seems very difficult to find a good hotel at all in Heerlen. We opted for the Amrath Grand Hotel, thinking it would be our best bet (we had a business meeting there). Sadly we were extremely disappointed. It was so bad, we found it funny… Like a large-scale, concrete, Dutch Faulty Towers!
The reception is breathtaking in its eccentric 'design'. I wish I had taken some personal photos as I can't quite describe it. It's not charming or pleasant eccentric, but rather distasteful and cheap. Here's a number of items within the same room I can think of to help you imagine.... brown sliding doors (electric), low grey and gigantic armchairs, a number of small oriental carpets, a black candelabra, dried brown flowers, an oversized grey/beige stone fireplace full of old chocolate wrappers, square 80's cream armchairs, glass cabinets with a selection of Dutch souvenirs & a pair of police hand cuffs (!!), a black bar table and a large dining room table in the middle of the room, a corner with teas bags permanently laid out on the table (but no actual tea-making facility).... Completely random and very badly used space.
The receptionists and hospitality team are ultra-friendly with permanent smiles glued on - to the point where I felt they were actually on some kind of medication. I had various 'issues' during my stay and they kept saying 'no problem', promising it would be sorted out. Sadly nothing were and I'm not sure they even understood (or cared) I was unhappy. The general manager got involved in the end but I did not feel any more confidence in him than the receptionists. He made a bit of a 'show' coming out to introduce himself as the General Manager and promised me great service (a young, Dutch Basil!). Clearly he forgot to tell his team and nothing improved. I really can not stand such shows of 'power-display' (especially when making no difference whatsoever) but did feel it was perfectly in line with the hotels general feel and lack of service.
Going upstairs, the hotel rooms are even worst than front of house. They really are lost in time (not sure when - a combo of 60's, 70's and 80's). Again, lots of drab and cheap materials. The kind of place that feels a bit musky and dirty although it's perfectly clean. I actually think they had re-filled the mini-bottles of shampoo in the bathroom. If not, they were sticky from something else... Yuk! There were no 'proper' large duvet but instead two smaller quilts on the bed - I had to use both to cover myself at night. The window was facing the main road and had to be left open to get some air in the room (no air con), making it very noisy and unpleasant to sleep in. I won't bore you with more details - just don't go here! The food is just as bad.
The Amrath Hotel say on their own website they have "stylish and comfortable overnight accommodation, delicious food and beverages, efficient meetings, a range of events and parties in a wide choice of function rooms". THIS IS THE EXACT OPPOSITE OF THE TRUTH - staying at The Amrath is not an experience worth having in my opinion.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.