Booked to celebrate Christmas Day at the hotel back in early 2012. We were given the menus, paid our deposit etc-all great.
Had no contact with the hotel until early December when I received a phone call requesting I pay for the total cost of the meal-fine by me but I did find this quite rude I’m sure other people may have struggled with this request. At this point I confirmed that we would be sat in the main restaurant. Later in the month I was contacted by a member of staff saying they could not seat me in the restaurant. I was extremely disappointed by this poor service- I didn’t wasn’t to pay over £60 per head to sit in the room out the back. Nevertheless I spoke with my family and we decided we were not going to let this ruin our Christmas Day.
Arrived on the day at just after 12 and this is where the real disappointment set it. We had to wait over 20 minutes to receive a drink-not a good start apparently our drink order had been lost? They decided to serve everyone at the same time-utter shambles. They didn’t take into account how quickly/slowly people eat and after they served us we needed some more gravy-we didn’t see a member of staff for a good 10 minutes. The food was nothing more than satisfactory not worth £60 per head. Our dessert order was mixed up but in fairness it was solved quite quickly and the pudding was lovely. We all agreed that the staff were just rushing trying to serve everyone at once and there was no care or attention. We were speaking with the table next to us who said they’ve been there for the past four years they confirmed our thoughts and said this was the worst Christmas they had at the hotel.
We have been to the hotel many times over the past two years and the food has always been quite good. The management need some training in organising events and organising staff as this lacked on the day. We will definitely not be returning for Christmas.
- Also Known As:
- Lamphey Hall Hotel Pembroke
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