We had booked two double rooms via booking.com and received confirmation (which we fortunately printed and took with us to the hotel). It seems the hotel had fouled up by manually entering our booking for the wrong month into their system and so did not have two double rooms available when we arrived. They tried to find alternative comparable accommodation in the South Pembrokeshire area but as it was the Easter weekend not surprisingly they were unsuccessful and rather than accept inferior accommodation we returned home. We live in south east Wales but my daughter and her partner had come from London. The staff were apologetic but were clearly not empowered to offer any reparation. A promise was made that the general manager would contact us but no contact has been forthcoming. So don't look for any proper apology, or offers of reparation when they screw up your booking as their customer care simply does not extend to it.
- Official Description (provided by the hotel):
- Lamphey Court Hotel & Spa is Pembrokeshire’s best kept secret, a stunning country hotel set in beautiful grounds. Set in the heart of Pembrokeshire, giving access to beaches, national park, the historic Preseli Hills and the world famous Pembrokeshire Coast National Park and coastal path. The hotel sits in an elevated south facing position with unspoiled views across the Pembrokeshire countryside alongside a beautiful medieval bishop’s palace. Also within a very short drive is Oakwood theme Park and Manor House Wildlife Park, owned by Anna Ryder Richardson; Caldey Island with its Cistercian monastery; and countless historic castles, such as Carew and Pembroke. Lamphey Court Hotel & Spa is the jewel of Pembrokeshire, a picture perfect location, whether on business or pleasure, with family or as a couple. Escape to the tranquility and luxury of this stunning location. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Pembroke
- Pembroke Best Western
- BEST WESTERN Lamphey Court Hotel Pembroke