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“Absolutely amazing” 5 of 5 stars
Review of Park Hyatt Zurich

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Park Hyatt Zurich
5.0 of 5 Hotel   |   Beethovenstrasse 21, Zurich 8002, Switzerland   |  
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Ranked #7 of 126 Hotels in Zurich
Certificate of Excellence 2014
Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Absolutely amazing”
5 of 5 stars Reviewed January 6, 2014

The service, facilities and rooms were incredible. I'd go there every time without fail. Leaves your pocket empty but well and truly worth it!! Very close to the centre of town, so we could walk everywhere. The club sandwich is particularly yummy :)

Stayed December 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PH_Zurich, General Manager at Park Hyatt Zurich, responded to this review, January 15, 2014
Dear jordeps

Thank you for your kind comments, excellent rating and compliemnts about the club sandwich.

We hope your future travels will bring you back to Zurich soon. Until then, we remain at your disposal.

Kind regards

Jacques Morand
General Manager
Park Hyatt Zurich
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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438 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Orange, California
Top Contributor
104 reviews 104 reviews
74 hotel reviews
Reviews in 56 cities Reviews in 56 cities
148 helpful votes 148 helpful votes
4 of 5 stars Reviewed January 5, 2014

The Park Hyatt Zurich is located in the commercial and financial district area of Zurich. Located just minutes from the Bahnhofstrasse, Zurich’s main downtown street and home to some of the world’s most expensive shopping. The hotel is also located about 15 minutes from the Hauptbahnhof, the main train station.

Upon entering the hotel there are several doormen to warmly greet you.

The front desk is located to the left. I arrived at the hotel around 1:00 PM and was upgraded to a Park Executive King, unfortunately my room was not ready.

I spoke with the Concierge who was very friendly and helpful, and gave some marvelous sightseeing suggestions.

Upon entering the room, there was a welcome amenity consisting of a fruit plate which was replenished daily. There were also some chocolate covered strawberries and a bottle of wine.

The bathroom is rather large and is located to the right of the entrance. There is ample counter space with full size Blaise Mautin bath products.

There is a tub and separate shower.

The toilet is located in it’s own room.

You can enter the bedroom from either side of the bathroom.

On one side you can access the door to the room and a hallway that leads to the “living room”.

The other door to the bathroom leads to the closet and the bed.

The room is sparsely furnished but tastefully decorated.

There is a sitting area with two chairs and a glass coffee table.

There is a glass desk with ample working space with several outlets.

There is a dress with TV with a divider. There is a small “desk” or table to place your belongings, however there is an ottoman for you to sit. I guess you can place your significant other in a “time out” here if they’re not behaving.

There is a Keurig coffee maker with plenty of coffee capsules.

There is a platform King bed which is somewhat firm but still comfortable.

Breakfast for Diamond members is served in The Lounge. There is a small, with meats, cheeses, salads, fruit, pastries, bread, cereal, museli, yogurt and the ability to order an entrée off of the menu. Some of the items in the buffet looked less than appetizing, as the mesclun salad looked tired and wilted, and the passion fruit was dry and shriveled.

Service at the Park Hyatt Zurich is mostly friendly and professional. It is a definite benefit if you speak German however, as they were given preferential treatment from what I observed. All employees are cordial but not overly engaging. The concierges however are outstanding; charming, friendly and willing to help.

Given it’s location and ease to navigate the city I would not hesitate to stay here again. I redeemed 22,000 Hyatt Gold Passport points per night, as rates were over $1,000 per night during my stay. If planning on staying at this property in the future using points, make sure and book your room now before it goes up to 30,000 points per night on January 7, 2014.

Stayed November 2013, traveled as a couple
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PH_Zurich, General Manager at Park Hyatt Zurich, responded to this review, January 15, 2014
Dear TheMisteryTraveller,

Thank you for your lovely words and extensive review. I am convinced that it will also be appreciated by other travellers coming to Zurich. On behalf of the entire team, I thank you for having taken the time to write it.

Also, I would like to take the opportunity to thank you for your loyalty towards our brand and hotel, which is not taken for granted.

We are delighted to read that you enjoyed your stay. Your feedback in regards to the breakfast has been well received and will be discussed internally. However in case you have any further comments, you may contact us directly at any time. I will forward your compliments to our employees with pleasure.

It is exactly these types of comments that make what we do here so thoroughly satisfying.

We would be delighted to welcome you back to Park Hyatt Zurich soon.

Kind regards,

Jacques Morand
General Manager
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Adam Hayden
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 28, 2013

This is standard hotel with nice touches. The service was excellent and very friendly. The front desk was ready with restaurant recommendations and provided a helpful overview of the area. Online it seems like the hotel is far from the main sites, but this is not true. The spa services were nice and well thought out.
What makes this a 5 rating is that there was absolutely no issue with our early check-in. We arrived at just after 10AM and our clean and lovely the room was ready.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PH_Zurich, General Manager at Park Hyatt Zurich, responded to this review, January 3, 2014
Dear Hayden AJ

Greetings from Park Hyatt Zurich and I thank you very much for your comments about your recent stay. We highly appreciate you sharing your most value comments with us.

I am delighted to read that you enjoyed your stay and was very gratified to learn how much you appreciated the excellent service provided by our employees. Also, I thank you for your the helpful information about our location. It is not without reason Zurich's slogan used to be "little big city", which in my opinion applys very well.

Feedback such as yours is always well received. We look forward to welcoming you back in the near future.

Kind regards,

Jacques L. Morand
General Manager
Park Hyatt Zürich
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Delhi
Top Contributor
92 reviews 92 reviews
92 hotel reviews
Reviews in 66 cities Reviews in 66 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed December 22, 2013

The hotel is close to city station (10 minutes tram ride). The rooms are reasonably priced (much lower than i had anticipated). The rooms are clean and spacious, staff is helpful and courteous. They have a very good selection of local wine. Overall a comfortable stay.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PH_Zurich, General Manager at Park Hyatt Zurich, responded to this review, January 3, 2014
Dear DelhiGlobeTrotter

We were extremely pleased to read about the service you received from our staff and I will have the pleasure to pass your comments to the entire team. Also, I thank you for commenting about the local wines and our guest rooms. Pointing out the nearby city station is useful information for other travellers visiting our city.

We would be delighted to welcome you back to Park Hyatt Zurich.

Kind regards

Jacques Morand
General Manager
Park Hyatt Zurich
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Bern, Switzerland
Top Contributor
113 reviews 113 reviews
113 hotel reviews
Reviews in 64 cities Reviews in 64 cities
238 helpful votes 238 helpful votes
4 of 5 stars Reviewed December 5, 2013

To be sure, the Park Hyatt Zurich is one of the most expensive hotels I ever booked a standard room - it cost more than 600 Francs. But: in Zurich, most hotels are very expensive and new hotels are particularly expensive.
The hotel is modern, rooms are nice and at least the room I had was quiet. Everything worked well...a five star as you expect them to be (in Europe, where you always expect less from a hotel).
So, why pay such rates for this hotel? If you like its central location by the lake, that is one explanation. If you want to be in a hotel that is frequented by all people who think of themselves as important, that would be the second reason.
My reason for a passible return is: hotels in Zurich are usually so old and their rooms so small that it makes it worth, once in a while, to see a "normal" sized room.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PH_Zurich, General Manager at Park Hyatt Zurich, responded to this review, December 8, 2013
Dear philosion

Thank you very much for your comments on TripAdvisor. We are pleased to read that you enjoyed your stay with us and that you took advantage of the central location and our elegant guest rooms.

We would be delighted to welcome you back to our hotel in the near future.

Kind regards

Jacques Morand
General Manager
Park Hyatt Zurich
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New York City, New York
Senior Contributor
43 reviews 43 reviews
38 hotel reviews
Reviews in 32 cities Reviews in 32 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed December 1, 2013

This is a wonderful hotel. I was here 2 nights for personal travel in late November. The hotel is very well appointed and consistently maintains the understated luxury feeling that Park Hyatt, as a brand has created. The location is fantastic and within walking distance to the lake and all of Zurich's great shopping and restaurants.
Our room was very comfortable with a beautiful bathroom and soaking tub, a king bed with luxe bedding and high tech gadgetry including an interactive TV/entertainment system and electric window shades. As with all Park Hyatt hotels we had our own personal Nespresso machine which makes me feel like I'm right at home! The only thing that did not allow me to rate my experience as a 5 is the service. It was very nice but not extremely personal. Regardless I did enjoy my stay and would certainly stay here again when visiting Zurich.

  • Stayed November 2013, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PH_Zurich, General Manager at Park Hyatt Zurich, responded to this review, December 3, 2013
Dear anthonytravels

Thank you very much for sharing your experiences at Park Hyatt Zurich with us and with other travellers and we appreciate your having taken the time to write such an extensive review. We are happy to learn that you enjoyed your stay and we thank you for giving our hotel an excellent rating.

We are gratified to read that you had an enjoyable time after choosing Park Hyatt Zurich for your first stay in the city of Zurich. Also, we would like to thank you for informing other visitors about how convenient and how central the hotel is for many of the city’s attractions. Furthermore, I thank you for your favourable comments about our spacious guest room and its many amenities.

We would be delighted to show you that we are passionate about personalized guest service upon your next stay with us.

Looking forward to welcoming you back in the near future. In case of any questions, I remain at your disposal.

Yours sincerely,

Jacques L. Morand
General Manager
Park Hyatt Zurich
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Luzern, Luzern, Switzerland
Top Contributor
76 reviews 76 reviews
4 hotel reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 26, 2013

I understand that no one can have everything, but for 450chf, one would think there would at least be a breakfast included. However, no, the breakfast cold buffet was 49chf extra. That was the only downside of the Park Hyatt Zurich. The room was spacious, comfortable, and had an amazing tub! All the normal luxuries like a soft robe and slippers were included. On top I that, a Nespresso machine with all the capsules was stocked in the room. I didn't make it to the spa, but I heard it was lovely.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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PH_Zurich, General Manager at Park Hyatt Zurich, responded to this review, October 30, 2013
Dear ctepper,

We truly appreciate you taking the time to write about Park Hyatt Zurich on TripAdvisor. It gave us great pleasure to have you as our guest. Your feedback regarding your recent visit is an important channel for us to measure customer satisfaction and monitor our quality of service.

I was delighted to read that you enjoyed your stay and I thank you for informing us that you prefer for breakfast to be included in the room rate. Our Awaken at the Park package could be an option for any of your future stays. The package includes a Hyatt breakfast at the Lobby Lounge or through Room Service. An additional benefit of the package is the late checkout at 6:00 pm on Sundays.

Our goal is to deliver this high quality of hospitality for every guest on every stay. We hope to welcome you back to Park Hyatt Zurich in the near future.

With best personal regards,

Jacques Morand
General Manager
Park Hyatt Zurich
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Hyatt Zurich

Address: Beethovenstrasse 21, Zurich 8002, Switzerland
Phone Number:
Location: Switzerland > Canton of Zurich > Zurich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Wheelchair access
Hotel Style:
#2 Spa Hotel in Zurich
#6 Business Hotel in Zurich
#7 Luxury Hotel in Zurich
#7 Romantic Hotel in Zurich
#12 Family Hotel in Zurich
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Park Hyatt Zurich 5*
Number of rooms: 142
Official Description (provided by the hotel):
Just a short walk from the shopping mile Bahnhofstrasse, business and financial district as well as Lake Zurich, right in the city centre of Zurich, sits the exclusive Park Hyatt Zurich. The 5 star luxury hotel features a warm ambience, spaciousness, modern architecture and contemporary art. The 142 generously-sized guestrooms and suites offer luxurious comfort and avant-garde communications technology, including high-speed Internet access and flat screens from Bang & Olufsen. ... more   less 
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Also Known As:
Park Hyatt Zurich Hotel
Hyatt Hotel zürich
Hyatt Zurich
zürich Hyatt

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