My daughter and I traveled from her home in London to spend 3 nights in Zurich 2 weeks ago as a holiday surprise for me. A friend who lives there recommended the PH and we are thrilled he did. My daughter booked our room with Catharina Luetjens who was incredibly accomodating to all she asked for in our room. When we arrived Jelena greeted us and throughout our stay all at the front desk were helpful and friendly. Tobias took care of some special needs more than willingly. There was fresh fruit & candy each day in our room, the rooms themselves are completely soundproof and comfortable, the breakfast buffet is extensive and the iced fruit tea after a hot afternoon around the lake is wonderful! All in all it was the perfect choice for our trip and we will certainly be staying there again.