This hotel has got to be the worst 5-star experience anywhere on earth. I'm traveling all over the world, staying in the very best hotels. That gives me the perspective to compare. The Park Hyatt Zurich is staffed with inexperienced personnel straight out of school. We had problems with breach of trust where my credit card details were given by hotel staff to 3rd parties without authorisation. As a result unauthorised charges occurred. The request to discuss the matter with the General Manager were refused by junior staff. Whilst I'm used to seeing management faces on the hotel floor, mingling, being seen and totally accessible, the Park Hyatt Zurich's General Manager prefers to hide. Complaints are handled by 'his junior secretary'. For the level of service offered, the hotel is grossly overpriced. The preferred bolt hole for monied Middle Eastern businessmen, the hotel is cold in service, cold in architecture and totally indifferent to guest's requirements. The restaurant is closed until 6PM. In most countries a hotel cannot get a 5-star rating if restaurant services are not provided 24/7. In Switzerland it's different. I have meanwhile heard a number of negative comments from friends and associates.
- Also Known As:
- Park Hyatt Zurich Hotel
- Hyatt Hotel zürich
- Hyatt Zurich
- zürich Hyatt
- Official Description (provided by the hotel):
- Just a short walk from the shopping mile Bahnhofstrasse, business and financial district as well as Lake Zurich, right in the city centre of Zurich, sits the exclusive Park Hyatt Zurich. The 5 star luxury hotel features a warm ambience, spaciousness, modern architecture and contemporary art. The 142 generously-sized guestrooms and suites offer luxurious comfort and avant-garde communications technology, including high-speed Internet access and flat screens from Bang & Olufsen. ... more less
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