We stayed 2 nights in the 2 bedroom serviced apartment located on Beckenhofstrasse a few minutes walk from the main EMA House on Nordstrasse. Coming into Zurich by train, this was an excellent location as it was only 2 tram stops away from the main train station. City centre is not far off by tram.
The apartment was awesome! It was modern and had all the amenities needed in a serviced apartment. In typical Swiss efficiency, everything in the apartment worked! They checked before we arrived. The place was clean when we checked in and the free wifi was great for our electronic devices. Toiletries supplied were plentiful and of good quality.There is no aircon but the weather was still cool so it was fine.
There were little touches that showed a lot of thought went in to make guests feel welcome and comfortable. For example, there was a welcome note on the table when we entered. There were Toblerone chocolates in the dining and bedrooms. Bedroom slippers and a power outlet adaptor were provided. There was a train schedule app on the huge Smart LED TV. There was even an umbrella for use in the event of inclement weather and shoehorns beside the door. Having stayed in numerous service apartments, EMA certainly has the small touches to make it a better experience - just like a top notch hotel!
Security-wise, it was also good. Although there was no reception desk at Beckenhofstrasse, entry to the building was by high security key. A safe was provided in our apartment and it was big enough to store our 3 laptops.
Service at reception was excellent from point of booking to check-out. However, reception desk closes at 8pm so but it was not too big a problem. A mobile number is provided if there is an emergency, The only thing we were not too pleased about was the housekeeping. When we came back in the evening, we found litter on the floor, the bedroom slippers in disarray and the bathroom towels not folded back. It was not as if we messed up the place; we had even washed, dried and kept the crockery and cutlery before we went out. We regretted leaving a tip in the apartment for the housekeeping person who didn't deserve it.
Notwithstanding the housekeeping problem, we enjoyed our stay at EMA very much and would stay there again next time in Zurich. It is a place we would recommend to friends.
- Official Description (provided by the hotel):
- When traveling on business or for leisure, our guests prefer to reside in the kind of personalized quarters they tend to associate with their own home, rather than staying in a traditional hotel. Newly built and opened in 1996, EMA house - The Zurich All Suite Hotel is the place where demanding guests enjoy both the amenities of a first-class hotel and the privacy of a home-away-from-home luxury suite with every conceivable comfort. ... more less
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- Also Known As:
- Ema House - The Zurich All Hotel
- Ema Hotel zürich