Do not stay at this hotel if you are looking for a good nights sleep and required to get up early - this is the worst hotel experience we have ever had. We were booked at the "sister" hotel the Platzhirsch and when we arrived after a long day of train travel & walking quite a ways with all our luggage because the taxi told us he could not drive into the pedestrian zone (old town) we were told there was a problem with online booking, they were very sorry but we could have an "upgrade" at their sister hotel just 250 meters down the street (a full bathroom in our rowhites the upgrade). What choice did we have? I suppose at this point I should have become the irate American, but we were hot & tired so we submitted. Big mistake! Big Mistake! When we first arrived I saw the room was rather beaten up but clean & decent size with a full bathroom including bidet - then thought oh, what a nice touch, there are mints on the night stand. These my friends were not mints, they were EARPLUGS! I kid you not. Below our room was the street with various bars & cafes. We hoped at night things might settle down, but it never did. It was very warm August day, but we had to close the windows to shut out all the street noise. We went to bed around 10pm (at least we had free Internet & I took advantage of the free bathrobes). After our neighbors next door quieted down we finally fell asleep. At some point we were awakened by some fast pumping techno music which became progressively louder & louder until we felt we were inside the club. We now knew what the earplugs were for. We had been duped.
Even with the windows closed, the earplugs in we could still hear this music! It became so hot in our room from the closed windows we had to open them (not a problem in winter I am sure) - we re-closed them it was unbearably loud with wild partiers just outside our room on the street. The music finally stopped at like 3 am (I think) but the loud partiers outside did not. We could also still hear them with earplugs. We had to rise at 6am & leave hotel by 7am to catch our flight home therefore missing the complementary breakfast served at 7-7:30 at the earliest because they do not have an early self-serve breakfast. Another strike against them. We were clearly bate & switched and I see from the reviews the do this frequently (as I suspected) - so be warned - I will post this on the Hotel Platzhirsch website also - because I read their reviews and it was why I boomed the room - they had good reviews - the angry victims have only posted here as far as I could tell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.