First, the positives.
The location near public transportation (the #11 tram) takes you right into the city near the train station. The stop is directly across the street. If you prefer, you can take the shuttle to the airport and connect t trains there. The shuttle is complementary and runs every 1/2 hour. Exceptionaly convenient.
The rooms are spacious and seem recently updated. Fluffy duvets, lots of extra pillows, etc. Rooms were also very clean and are spacious. These amenities may be exclusive to the concierge floor, which brings me to the first issue...
We called and requested adjoining rooms (we exceeded maximum occupancy for one room), which they could not honor until we checked in (we were traveling with children). Upon check in, we were offered 2 rooms approximately 5 rooms apart on the same floor. But, after driving for 12 hours and getting lost in the construction surrounding the hotel, we had to take them. The rooms were on the concierge floor, although we did not request the upgrade, it was very nice. This isn't an uncommon experience since we stay at an average of 20+ Marriotts per year and are Elite-whatever members of Marriott.
Anywho....Sunday afternoon, when they put out beverages, we were stopped at the concierge desk and denied access because it "wasn't included in our room rate". Fair enough, but good service would dictate the terms to the customer on check-in to spare them the embarassment of being turned away upon entrance. We called down to ask how much to add onto the room rate to access the concierge privileges and it was a remarkable 170CH per room. Yikes.
Internet access...in room access is 39CHF for 24 hours. A bit pricey, but a necessary evil for business issues. Reallynot competitive at all. Hands down the most expensive internet charge I encountered this year in 11 countries.
Hotel advertised (and confirmed by Marriott booking agent) that the hotel had pool and fitness center. We were told AFTER we checked in that both the pool and fitness center were closed.
The day we checked out, we overheard guests on the elevator discuss that there was a small, "alternative" fitness center established on a different floor. Again, this information (both the closing and the alternative site) should have been discussed at check-in.
Really, this was a substandard Marriott (and hotel) experience, especially considering the cost. This is the first time I have ever
been unsatisfied with a hotel sta, including Marriotts. Not a good value really.
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- Also Known As:
- Renaissance Glattbrugg
- Renaissance zürich