This hotel was beautiful and very comfortable, however they charge you through the nose for every little extra thing. Parking was 32 Swiss Francs for 1 night, breakfast to the room rather than downstairs (had breakfast included) was extra, internet was around 30 CHF for 24 hours (crazy!), etc. I also forgot my nightgown (which weighs nothing) there, and though they were nice enough to ship it to me, they charged me 30 Francs to ship it to Germany. I slept very comfortably (great bed & pillows!) and the bathroom was also very nice, though Europe needs to get with the program and get the curved shower curtain rods!!!!! Anyway, lovely place, but beware extra charges.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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First of all I would like to take this opportunity to thank you for your stay and your valuable feedback.
I am happy to hear you enjoyed your time at the Renaissance Zurich Hotel.
Regarding the extra charges I am afraid the Parking is public and reflecting the local prices, as well as the shipping costs are the local pricing level.
I do understand, that at a time where it is essential to be connected to the world, the Internet is most important. Since beginning of May we provide free Wi-Fi in the Lobby to keep our gests connected.
Thank you once again for your comment. It is important to me and my team to find our weaknesses and to improve our services.
I hope we can welcome you back.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.