Closer to the airport than to the city centre and there is some jet noise. Trams 10 and 12 run regularly from the airport to Glattpark tram stop across from the hotel (10 runs on into the main railway station as well). Tram 11 runs to/from the main station as well from the other Glattpark halt, which is marginally closer to the front of the hotel. During the day these are regular and very punctual. Figure on half an hour to town by tram. If you're planning on travelling in and out a lot buy a Zurich pass for full daytime access to trams, buses, trains and some of the ships; the 24-hour pass was good for a 90-minute boat ride on the lake as well, which ordinarily costs about half the pass on its own. Make sure you pay the night supplement if applicable and validate your ticket before first using it. The fine posted in the trams says CHF100 and I understand they're not interested in excuses. Overall a car is a better bet, but Zurich's a European city, so pick your frustration : waiting a few minutes for public transport or negotiating a car round a very pedestrian- and mass transit-friendly city, and then trying to find a spot. If you're coming from the main train station (hauptbahnhof) a taxi will run you CHF50+; flag fall started at CHF6.80 before it turned a wheel. From the airport closer to CHF20 for a cab. If you're staying here for the Messe it's only three or four tram stops from the hotel; figure five minutes or so. The area's a mix of office and residential and dead after dark. Realistic entertainment options are all in town.
As to the hotel, entrance is behind the car dealer on the corner opposite the tram halts. Vivid lobby, excellent check-in staff, slow service in the restaurant in the evening but much better at breakfast. MR gold honoured with free breakfast - good quality, usual Marriott variety, regularly replenished - acceptably fast wifi in the room and lounge, and access to the executive lounge on the fourth floor. The lounge is pleasant, reasonably stocked with alcoholic and soft drinks, fruit and nibbles. The other piece of good news is it's the first Marriott I've seen in a while that has a decent sized exercise room with a good variety of machines and free weights.
Bad news is the rooms, or mine at least. Cleaned thoroughly, a very good size - big sitting area, king bed, work desk beside the sitting area - and well stocked but that's as far as it goes. On the inside of the hotel so the only view was of the courtyard at the centre of the hotel. Worse, frayed carpet by the bed, permanently marked bathroom mirror, nicked wallpaper and to crown it all some nimrod had carved his name into the marble in the bathroom by the pedestal. Well done you. Very adult. None of these things is a deal-breaker for me as I was there to work, but at this price point the cosmetics should be beyond more than petty criticism. More pertinently the lack of attention to detail - or refusal to spend on cosmetic failings - undoes the effort some of the staff are putting in, and I have to repeat, most of the folks I dealt with here - from reception to breakfast team to lounge staff - are great.
BL, unless you're here for the Messe try something closer to the centre. If it has to be Marriott the full-fat one on Neumuhlequai is overpriced but central and the Renaissance Tower where I'm now completing my second stay is much nicer, cheaper than Neumuhlequai and only a few minutes further from the city centre on tram line 4.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you very much for your comment. As well I would like to take this opportunity to thank you for your great loyalty to Marriott International.
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I am glad to hear my team created a good experience for you and to make you felt welcome.
I am sorry about the vulnerabilities in the room you stayed in. Please be aware we are on going to repair the signs of use continually.
I and my team are hoping to get the chance to welcome you back.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.