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“would not stay there again” 2 of 5 stars
Review of Hotel Helmhaus

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Hotel Helmhaus
4.0 of 5 Hotel   |   Schifflaende 30, Zurich 8001, Switzerland (Old Town)   |  
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Ranked #6 of 123 Hotels in Zurich
Hong Kong
Senior Contributor
48 reviews 48 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
32 helpful votes 32 helpful votes
“would not stay there again”
2 of 5 stars Reviewed January 31, 2014

first the good: room size is adequate although the elevator up is so tiny that even a single person with more than one piece of luggage will struggle to fit in.
quality of the breakfast is good.
then the not so good: arrived with a rental car only to discover that the closest placed to park legally is about 500m from the Hotel and you have to be lucky to find a spot as it is the very center of the city. After carrying my suitcase I was told to park in the "nearby" underground garage that is "within walking distance". Normally I do not mind a 10 min stroll but late at night, at -4C, with snowfall, this is not a nice experience. The next problem is of course getting back to your car early in the morning in order to make it to the airport for a 7am check-in, but I guess as I frequent traveler I just have to do better with logistics myself.
lastly, I want to mention that my room was ice cold upon check-in. While I understand that saving energy is important, this is not very comforting, nor welcoming for the guest that at 10PM has to start firing up the radiators.

  • Stayed January 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helmhaus, General Manager at Hotel Helmhaus, responded to this review, February 13, 2014
Grüezi World_traveller_Fam

Thank you for having been our guest recently. It is nice to know that you valued the quality of our Swiss breakfast buffet.
We regret to read that we could not meet your expectations regarding the possibility of parking the car as near as possible to our hotel.
We understand that due to our location in Oldtown Zurich it can be inconvenient not being able to park the car right next to our hotel. The advantage of our location though is that many of the major sights, restaurants and offices are within walking distance of our hotel. To our guests wishing to arrive by car we try to offer the best options for parking which not only consider close proximity to our hotel but also the price. We are sorry that we could not influence the snow fall while recommending to you a parking garage as close as possible to our hotel.
Thank you for the information in regarding the temperature in the room upon your arrival. We will review the matter with our Housekeeping. We certainly want to provide a certain comfortable temperature level to our guests when they arrive, with space for adjustments of their own liking.

In general I want to express that our team is available to our guests 24/7 in case there is anything that can be done to make their stays more comfortable.

I hope those information were any helpful. We wish you all the best!

Your Helmhaus Management Team.
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532 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
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English first
New York City, New York
1 review
3 of 5 stars Reviewed January 30, 2014

I saw many positive reviews of this hotel and the words "modern" and "boutique" frequently used. To me the only thing boutique about it was its size. The rooms are spartan, antiseptic and charmless. The service was very friendly and helpful and the location is exceptional.

Stayed January 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helmhaus, General Manager at Hotel Helmhaus, responded to this review, February 13, 2014
Grüezi JMBNYC9595

Thank you very much for your recent stay at our Hotel Helmhaus Zurich. We appreciate that you valued the friendliness and helpfullness of our team members as well as the location in the heart of Oldtown Zurich.
We regret to know that we could not meet your expectations regarding the comfort of our rooms. We certainly understand that tastes differ. Our aim is to offer clean and comfortable rooms in warm colours and with good features, i.e. air conditioning, soundproof windows etc, but without too much bric-a-brac. Further quality is added by original paintings of Swiss artist Gisèle Mengis.
We encourage our guests to check out our rooms on a number of photographs provided on our homepage.
Furthermore if there is anything our guests might feel is not to their satisfaction they are asked to contact our team any time, and we shall try our best to assist.

We wish you all the best. Your Helmhaus Management Team.
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McLaren Vale
1 review
4 of 5 stars Reviewed January 27, 2014

The location of the hotel was perfect for what I needed, close to restauarants shops and bars. The staff were friendly helpful and well informed. The hotel was immaculately clean and well cared for and the breakfast perfect. The room I had was small but in the middle of Zurich that is not unusual. I would stay here again.

  • Stayed January 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helmhaus, General Manager at Hotel Helmhaus, responded to this review, February 8, 2014
Grüezi Helen O

Thank you for having been guests recently to our Hotel Helmhaus. It is a pleasure to know that you valued the comfort and cleanliness of our facilities as well as the helpfulness of our team members.

It would be nice to welcoming you again in the future to the smallest and most centrally located Four-Star hotel of Zurich.

Your Helmhaus Management Team.
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Cape Town Central, South Africa
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 17, 2014

We can highly recommend this hotel ! It's location is fantastic - very close to all Zurich's main attractions, and it is run by a friendly, super-efficient team. The rooms and bathrooms are immaculate with every modern convenience. The breakfast, served by attentive staff, is delicious.
All in all, a great experience !

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helmhaus, General Manager at Hotel Helmhaus, responded to this review, February 8, 2014
Grüezi Caroline H

Thank you very much for having chosen our little historical, yet modern Hotel Helmhaus for your stay. And we are delighted to know that you found everything to your fullest satisfaction.
After extensive renovations during the past years we can now offer comfortable rooms which feature many conveniences such as soundproof windows, air conditioning and bathrooms in warm colours.
And by booking with us directly guests can ensure to get the best rooms for the best rates.

Thank you for recommending our hotel and we look forward to welcoming you yourselves as well in the future.

Your Helmhaus Management Team.
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tx
1 review
5 of 5 stars Reviewed January 5, 2014

This hotel certainly lived up to our expectations! We had the pleasure of spending two nights here in December. We were greeted by warm and friendly Mario. He is so upbeat, you can't help but smile. Check in was efficient and following our warm apple/pear schnapps aperitif, we found our room on the 4th floor. It was a lovely corner room with wonderful views of Lake Zurich from all windows. The room was quite large by European standards with large bathroom with shower (heated floors are a plus!). Breakfast served on the 1st floor was also delicious with many choices - and again service was excellent. The hotel is conveniently located within walking distance of most sites in old Zurich and a tram is close by. There are also many great restaurants in the area to choose from. From start to finish, the staff here is superb. Many hotels should take a cue from these guys in customer service!

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helmhaus, General Manager at Hotel Helmhaus, responded to this review, February 8, 2014
Grüezi nana4tx

Thank you very much for having been our guests. We are delighted to know that you enjoyed your stay so much and that we lived up to the high expectations you rightly had. With the facilities and services offered by us we aim at contributing to a comfortable and memorable stay of our guests.
Especially your compliments about the helpfullness and friendliness of our team members are very much appreciated.

We wish you all the best and look forward to welcoming you again in the future.

Your Helmhaus Management Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh
Top Contributor
71 reviews 71 reviews
28 hotel reviews
Reviews in 32 cities Reviews in 32 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed January 3, 2014

This hotel is really well located near a tram stop and walking distance from the lake and lots of sites.

The room was good, a little small and no bath, so we asked for a room with a bath which was still small but had a bath. The hotel staff were very accomodating.

The second room was on the front and there was a beer festival so it was a little noisy. But overall very pleasant hotel to be based in. You may still prefer to be at the front as some rooms have a view.

Reception staff were lovely - we had to ask for some directions etc as we hadnt been to Zurich and they were consistently pleasant. (They sell postcards too look for the holey cheese one!)
I thought they were amongst the nicest receptionists that had ever welcomed me to a hotel.

The breakfast was lovely, and there was an amazing chocolate maltester type spread which is even nicer than nutella but the same idea. Ovamaltina maybe? I havent seen it in the UK.

A great location and lovely staff - I would recommend this hotel.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helmhaus, General Manager at Hotel Helmhaus, responded to this review, February 8, 2014
Grüezi MarquisofCariba

Thank you for having been our guests and for taking the time to share your thoughts with other travellers and us.
We are pleased to read that you especially valued the helpfullness and friendliness of our team members as well as the quality of our Swiss breakfast buffet. The crunchy chocolate spread you ask about is indeed Ovomaltine.
We know that our rooms are not as big as rooms in many other hotels. Our building is a historical one, being nearly 700 years old. Though the most recent renovations have been conducted between 2007 and 2012 ee would like its middle age charme shine through
Soundproof windows are a feature of all our rooms to ensure a comfortable and quiet time. For detailed information about everything the hotel has to offer we encourage our guests to visit our homepage.
When booking with us directly guests can ensure to get the best rooms for the best rates.

Your compliments about our team members have been passed on.

We wish you all the best and thank ou for recommending us.

Your Helmhaus Management Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
São Carlos, São Paulo, Brazil
Top Contributor
53 reviews 53 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed December 28, 2013

It took me less than 15 minutes to walk from the train station to the Hotel Helmhaus, but it could have been less if I had taken the tram, since there is a stop right next to the hotel. I arrived there early, around 10:00, and asked if I could store my bag until check-in time. The receptionist was very friendly; she said my room was ready and allowed me to check-in early. The room was nicely decorated, with a comfortable bed, clean bathroom, TV, minibar, and free wifi. Since the hotel was conveniently located in the old town, I had no trouble walking from there to Zürich's main attractions and finding restaurants nearby. Breakfast was served on the first floor, and I had many types of cheese, juice, yogurt, and pastries to choose from, not to mention a delicious coffee. If I return to Zürich someday, I will stay again at Hotel Helmhaus.

  • Stayed December 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helmhaus, General Manager at Hotel Helmhaus, responded to this review, January 13, 2014
Grüezi Marco_Batalha

Thank you for having been our guest recently and for sharing your positive opinion with other travellers and us. It is nice to know that you appreciated the service of having the room available for your early arrival as well as the comfort and cleanliness of the same.
When booking directly with our hotel guests can not only ensure to get the best rooms at the best rates but also special requests for rooms can be met easier.
Your compliments about the quality of our rich Swiss breakfast buffet have been passed on.

We wish you all the best and look forward to welcoming you back in the future to the smallest and most centrally located Four-Star hotel of Zurich.

Your Helmhaus Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Helmhaus

Address: Schifflaende 30, Zurich 8001, Switzerland
Phone Number:
Location: Switzerland > Canton of Zurich > Zurich > Old Town
Amenities:
Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
#5 Family Hotel in Zurich
#6 Romantic Hotel in Zurich
#6 Luxury Hotel in Zurich
#6 Business Hotel in Zurich
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Helmhaus 4*
Number of rooms: 24
Official Description (provided by the hotel):
Look forward to Zürich’s smallest and most centrally located 4-Star hotel. Each of our 24 rooms has just recently been completely renovated. A high quality design interior, comfortable bathrooms in warm colours, an individually adjustable air condition system for the summer time and new sound-proof windows promise a relaxing sleep.At the Hotel Helmhaus history and modern comfort connect in a remarkable way. ... more   less 
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Also Known As:
Helmhaus Swiss Quality zürich
Hotel Helmhaus Swiss Quality

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