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“Lovely boutique hotel” 5 of 5 stars
Review of Hotel Helmhaus

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Hotel Helmhaus
4.0 of 5 Hotel   |   Schifflaende 30, Zurich 8001, Switzerland (Old Town)   |  
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Ranked #6 of 126 Hotels in Zurich
São Carlos, São Paulo, Brazil
Top Contributor
70 reviews 70 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
65 helpful votes 65 helpful votes
“Lovely boutique hotel”
5 of 5 stars Reviewed December 28, 2013

It took me less than 15 minutes to walk from the train station to the Hotel Helmhaus, but it could have been less if I had taken the tram, since there is a stop right next to the hotel. I arrived there early, around 10:00, and asked if I could store my bag until check-in time. The receptionist was very friendly; she said my room was ready and allowed me to check-in early. The room was nicely decorated, with a comfortable bed, clean bathroom, TV, minibar, and free wifi. Since the hotel was conveniently located in the old town, I had no trouble walking from there to Zürich's main attractions and finding restaurants nearby. Breakfast was served on the first floor, and I had many types of cheese, juice, yogurt, and pastries to choose from, not to mention a delicious coffee. If I return to Zürich someday, I will stay again at Hotel Helmhaus.

  • Stayed December 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helmhaus, General Manager at Hotel Helmhaus, responded to this review, January 13, 2014
Grüezi Marco_Batalha

Thank you for having been our guest recently and for sharing your positive opinion with other travellers and us. It is nice to know that you appreciated the service of having the room available for your early arrival as well as the comfort and cleanliness of the same.
When booking directly with our hotel guests can not only ensure to get the best rooms at the best rates but also special requests for rooms can be met easier.
Your compliments about the quality of our rich Swiss breakfast buffet have been passed on.

We wish you all the best and look forward to welcoming you back in the future to the smallest and most centrally located Four-Star hotel of Zurich.

Your Helmhaus Management Team.
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568 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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English first
Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 28, 2013

Hotel Helmhaus exceeded all my expectations, from the size and comfort of the room to the wonderfully helpful and friendly staff, especially Mario. As a solo traveller only in town for a few days, the front desk staff were interested in my plans and made useful suggestions to maximise my experience. Thank you Helmhaus for a great stay.

  • Stayed December 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helmhaus, General Manager at Hotel Helmhaus, responded to this review, January 13, 2014
Grüezi tellitlikeitis

Thank you very much for taking the time to share your opinion about your stay with other travellers and us and for ‘telling it like it is’.
We are delighted to know that with the friendliness and helpfullness of our team members as well as with the facilities and services our hotel offers we have met and even exceeded your expectations.
Your compliments to our team members have been passed on.

We thank you for having chosen our little historical yet modern Hotel Helmhaus, and we wish you all the best and a Happy New Year!

Your Helmhaus Management Team.
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Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 21, 2013

We felt welcomed from the moment we arrived at the hotel at 8am. We were offered this wonderful hot apple punch which was most delicious after getting in from the cold. Our room was not yet available so the staff stored our bags whilst we went for a walk. We received an email as soon as our room was available. By the time we got back to the hotel, all our bags had been sent to our room - an excellent service for a boutique hotel.

The bathroom was modern and clean. Towels were newish. Water pressure was fantastic.

The hotel is in the old town and within walking distance to all the main sights. Even my 5 year old had no trouble walking from the hotel to the various sights. The main train station is only a 10 min tram ride away.

The breakfast was delicious - juices, pastries, cold meats, cheeses, salad, cereal, hot food as well as different yoghurts.

We will definitely return to this hotel on our next trip to Zurich.

Room Tip: We stayed on level 2 Room 22. We looked onto the lane way on the side of the hotel which was very qu...
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helmhaus, General Manager at Hotel Helmhaus, responded to this review, January 13, 2014
Grüezi CGJP

It was a pleasure being host to you and your family during your recent stay at our Hotel Helmhaus Zurich. The first impression says a lot, and even though we could not provide a room for you at 8am in the morning it is nice to hear that you appreciated our efforts of storing your luggage, contacting you as soon as the room was ready and depositing the suitcases in the room before your return.
And furthermore is it nice to know that all other impressions, i.e. our rich Swiss breakfast buffet and the quality of our rooms confirmed the first one.

We look forward to welcoming you and your family again in the future to the smallest and most centrally located Four- Star hotel of Zurich, and we wish you all the best.

Your Helmhaus Management Team.
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Phoenix, Arizona
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 21, 2013

This is a small , friendly well managed hotel on the river. It is one block from the tram but most things are in walking distance and lots of restaurants are nearby. Breakfast was plentiful, good quality and an excellent coffee machine in the lobby area that can be used anytime. Our room was large and very clean, bathroom was basic but sufficient. The people were exceptionally accommodating, my husband was sick while we were here and the front desk brought us up tea, soup and a kettle, also helped me find a pharmacist at an odd hour. I would stay here again.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helmhaus, General Manager at Hotel Helmhaus, responded to this review, January 13, 2014
Grüezi tourgirl55

Thank you for sharing your positive thoughts about your stay with other travelers and us. We do hope your husband has recovered and is well again.
We are delighted to know that we could make your stay as comfortable as was possible under the given circumstances. Guests are certainly encouraged to contact our team any time during their stay with any issue, and we shall help as best as we can.

We wish you and your husband all the best, and we look forward to welcoming you again in the future.

Your Helmhaus Management Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basingstoke, United Kingdom
Top Contributor
94 reviews 94 reviews
39 hotel reviews
Reviews in 55 cities Reviews in 55 cities
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed December 19, 2013

We stayed here in November for 3 nights and found the hotel to be very clean and in a good location. There was a tram stop less than a minute away from the hotel and we were able to walk to the main station within 20 minutes.

When we arrived at the hotel, we were asked if we wanted apple schnapps and were able to check in really quickly. The receptionist gave us a map and told us where we needed to go to investigate the Christmas markets which was really helpful. Our room was clean, a good size and comfy, however there were a couple of things that were ‘off’, one being that there were no toiletries in the bathroom on our first night (not a big deal as we had brought some anyway) and the second being the noise in the morning when the rubbish bins / other vehicles came to the hotel. We were on the 2nd floor so quite close to the ground! There was also a very weird ‘cracking’ sound which emanated from one of the walls which didn’t stop us from sleeping (as it was intermittent) but was rather annoying and a bit odd.

Breakfast was lovely and the staff were very attentive – it was nice to eat breakfast before going out and exploring!

If I came back to Zurich I would have no issues staying here at all as the staff and room were great, however would request a room in the upper numbers to try and avoid being woken at 7am from the traffic.

Room Tip: Would suggest choosing a higher floor to avoid the noise of the traffic!
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helmhaus, General Manager at Hotel Helmhaus, responded to this review, January 13, 2014
Grüezi Holly_82

Thank you very much for your recent stay at our Hotel Helmhaus. We are delighted to know that you appreciated the helpfulness of our reception team members as well as the friendliness and attentiveness of our breakfast colleagues.
I regret to hear that you were missing toiletries. Since our reception is manned 24/7 our guests are encouraged to contact us any time during their stay for anything of their concern.

We look forward to welcoming you again in the future and we wish you all the best.

Your Helmhaus Management Team.
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Nottingham
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 18, 2013

From the moment of our arrival we received superb service from the front desk staff. Every request whether for restaurant reservations or airline check in was greeted with the same polite and professional can do approach.
The room and bathroom were warm, clean and comfortable and although on a low floor near a busy,old town, street noise from outside was minimal.
The included breakfast was tasty and plentiful setting us up nicely for a day of exploration of the cultural and culinary delights of the city, which were all within easy walking distance.
For a short city break in this lovely city we can highly recommend this small, well managed and central hotel.

Room Tip: Corner rooms on higher floors do give a glimpse of the lake.
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  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helmhaus, General Manager at Hotel Helmhaus, responded to this review, January 13, 2014
Grüezi timetotravelatlast

Thank you for having been staying with is. We know that the first impression says a lot, and therefore we are even more delighted to know that not only the first but also all other impressions throughout your stay were positive.
Despite being set in the Oldtown, back from any main traffic area, all our rooms are equipped with sound-proof windows which also in the rooms on the lower levels keep out any sounds and noises as best as possible.
Thank you for recommending us to other travelers, and it would be nice to welcoming you yourselves again in the future.

Your Helmhaus Management Team.
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The Netherlands
Top Contributor
117 reviews 117 reviews
103 hotel reviews
Reviews in 80 cities Reviews in 80 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed December 17, 2013

A nice change from the big chain hotels. Right near the river and the lake and walking distance from the Old City centre. The hotel has a small reception and no lobby. Breakfast is on the first floor and the rooms are modern and comfortable. Nothing special but clean and with good temperature control. The bathroom was very small and basic but clean and everything in good working order. Stiil pretty expensive but probably not so given the location. Because the main attraction is the location and many restaurants and bars in walking distance. It being a cold but beautiful day it took me just 15 minutes to walk there from the main station which is only a 10 minute train ride from the airport.

  • Stayed December 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helmhaus, General Manager at Hotel Helmhaus, responded to this review, January 13, 2014
Grüezi Dutch1505

Thank you for trying a different hotel type from the big chain hotels by having chosen our little historical Hotel Helmhaus. It is a pleasure to read that with the quality of our services and facilities we could contribute to a comfortable stay of yours.
And by booking with us directly our guests can ensure to get the best rooms at the best rates.

We wish you all the best. Your Helmhaus Management Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Helmhaus

Address: Schifflaende 30, Zurich 8001, Switzerland
Phone Number:
Location: Switzerland > Canton of Zurich > Zurich > Old Town
Amenities:
Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
#3 Family Hotel in Zurich
#6 Luxury Hotel in Zurich
#6 Romantic Hotel in Zurich
#7 Business Hotel in Zurich
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Helmhaus 4*
Number of rooms: 24
Official Description (provided by the hotel):
Look forward to Zürich’s smallest and most centrally located 4-Star hotel. Each of our 24 rooms has just recently been completely renovated. A high quality design interior, comfortable bathrooms in warm colours, an individually adjustable air condition system for the summer time and new sound-proof windows promise a relaxing sleep.At the Hotel Helmhaus history and modern comfort connect in a remarkable way. ... more   less 
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Also Known As:
Helmhaus Swiss Quality zürich
Hotel Helmhaus Swiss Quality

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