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“Small and very expensive” 3 of 5 stars
Review of Crowne Plaza Zurich Hotel

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Crowne Plaza Zurich Hotel
4.0 of 5 Hotel   |   420 Badenerstrasse, Zurich 8040, Switzerland (Formerly InterContinental Hotel Zurich)   |  
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Ranked #70 of 126 Hotels in Zurich
GreenLeadersGold level
Dublin, ireland
Top Contributor
51 reviews 51 reviews
29 hotel reviews
Reviews in 35 cities Reviews in 35 cities
39 helpful votes 39 helpful votes
“Small and very expensive”
3 of 5 stars Reviewed July 30, 2010

Used to staying in Crowne Plaza in other cities and generally like them. This one should be sold off as it gives it a bad name. The hotel firstly is very ugly and in areally depressing area. Looking out the window feels like you are in a communist compound.

The rooms are painfully small, you are literally beside the toilet and you cant put cases away anywhere as there is no wardrobe at all.

The room was reasonably clean but under the bed was filthy and obviously neglected for a long time. Very noisy and the cleaners do not pay attention to the Do not Disturb signs. They were actually shouting outside the room one morning and the trams are outside. We needed earplugs for the rest of the trip.

Dining in the reataurant is really expensive and of average quality. I stayed in the Ritz in Powrscourt the night before and paid the same for a main course in the Gordon Ramsay restaurant as here. Not the same quality...

There is a pool onsite but it is run by a fitness club and signing in is a pain as you have to get voucher from the hotel. It`s pretty basic and not exactly what you would expect from this brand.

I would recommend avoiding this hotel if you can. Not sure where there is in Zurich for a reasonably price though. It seems to be a very expensive place and I wouldn`t normally feel the pinch too much!

  • Stayed July 2010, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cr0wnePlazaZurich, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, August 2, 2010
Dear Guest

It is with great regret we learned of the experience you encountered and would like to thank you for taking your valuable time to bring this matter to our attention. We are very sorry to hear that our rooms did not meet your expectations.
We can only agree to your observations and have forwarded your comment to the respective departments in order to investigate and react immediately. Please accept our apologies for the oversight.

The vouchers for the fitness and wellness area are handed out to our guests when they check in. We are sorry that you had to go back to the reception and pick up your voucher.

The prices of our services including the meals are, compared to other 4star properties within Zurich, very competitive rates. Our ISO certification is the guarantee for constantly proved high standards regarding services and hygiene.

Best regards

Serena Dadon
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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869 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Dudley, United Kingdom
Top Contributor
139 reviews 139 reviews
59 hotel reviews
Reviews in 62 cities Reviews in 62 cities
196 helpful votes 196 helpful votes
4 of 5 stars Reviewed July 30, 2010

Stayed here with my teenaged daughter for business.

I had always considered the Crowne Plaza to be a nice hotel but a little impersonal and not well located for the city centre and facilities. However it was the only hotel on my company approved list that had twin beds so was duly chosen.

Upon arrival by car I was pleasantly surprised to find commodious and safe underground parking available free to residents. At check in the atrium is as well appointed and welcoming as it always is, and I was delighted to find a spectacularly helpful and friendly agent waiting to check me in. Had an upgraded room for myself and my daughter, and we purchased a discount public transport travelcard for easy roaming around Zurich.

Our room was not excessively spacious but quite beautifully appointed. The beds very comfortable, free, fast wifi and LAN access, great for work.

we had free use of the adjacent health club which made for a lovely break for us after a long drive from Evian les bains that day. The pool is a good size, and cozy. Other facilities very high class too.

We were delighted to find the hotel was right next to the Letzigrund stadium tram stop, meaning the cosmopolitan and beautiful city centre of Zurich was only a ten minute tram ride away. Far more convenient than I ever imagined previously.

After a fine night's sleep, breakfast was varied and filling, if expensive at €20 each.

Its not the most charming hotel on earth, with its clientele comprised seemingly of of aircrew and elderly tourists but it is well located for peace and convenience, well priced and very comfortable. Add the very friendly staff and i will definitely stay there again.

  • Stayed July 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cr0wnePlazaZurich, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, August 2, 2010
Dear valued Guest

Thank you very much for your positive feedback on Tripadvisor! We are pleased to read, that our service could surpass your expectations. We always do our utmost to ensure a pleasant stay for our guests. Your comments which will be forwarded to our staff provide our team with special motivation. Thank you again for taking the time and writing about the Crowne Plaza Zurich.
We are looking forward to welcoming you in Zurich again!

Best regards
Serena Dadon
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Israel
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed July 27, 2010

Nice and modern hotel, recently refurbished, standard rooms are small but comfortable. Rich and tasty breakfast buffet. It's located some 3 km from city center but fast trams/light rail take you within 15 minutes to the center (tram stops are about 5 minutes walk). A single ride costs 2.5 CHF, while a daily free ticket costs 8 CHF. A lot of construction is going on in the rear side of the hotel but the double glazing isolates all the noise.

  • Stayed July 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cr0wnePlazaZurich, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, August 2, 2010
Dear valued Guest

We are pleased to read, that you have enjoyed your stay at our hotel. Thank you very much for sharing your impressions with other visitors of Tripadvisor! We would be happy to welcome you again, when you stay in Zurich next time. Please check our homepage for current special offers as well as events and attractions in the beautiful city of Zurich.

Best regards

Serena Dadon
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 22, 2010

i dont think I have ever heard of a 4 star hotel that charges you to use the hoel leisure centre, new rooms are very small shower overflows onto bathroom floor we arrived on wednesday the 21st of July and are here until Monday the 26th I would leave today only my husband is doing Ironman Switzerland

  • Stayed July 2010, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cr0wnePlazaZurich, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, July 26, 2010
Dear Guest,

Thank you for writing a review on tripadvisor.com. We are very sorry to hear that you did not enjoy your stay with us over the past weekend. We have been catering for the American delegates of Ironman Switzerland for the past six years and have always had very positive feedback.
It is correct that as part of the Ironman group the entry to the fitness center is not complimentary, we do offer a special discounted daily rate though. Mostly the Ironman delegates train outdoors and never used the facility so far. We are happy to look into changing this for next year.
Thank you also for your feedback about the stall rain shower in your room. We have forwarded your comments to our Executive Housekeeper and Chief Engineer, who will look into this immediately.
We hope to welcome you back soon again.

With kind regards,

Serena Dadon
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ireland
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 14, 2010

I visited this hotel in early May of this year with three of my sisters. It was a present from them for my birthday, as they knew I had always wanted to visit Zurich. The hotel was lovely, if a bit off the main tourist track, and the staff were very welcoming. We had asked for two rooms beside each other with adjoining doors, if possible. The rooms we got had two small single beds in each with a glass door on the bathroom and not much room for anything else. It was clean, but a bit bigger and the stay would have been excellent. We even ventured down to the restaurant in the hotel and had a gorgeous meal and the bar man humoured us making all the lovely cocktails that we asked for.
The location of the hotel is very handy for the tram service and it was very easy to get to the centre of the main shopping / tourist area. The staff were very helpful in organising anything we needed and very polite.

  • Stayed May 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cr0wnePlazaZurich, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, July 15, 2010
Dear Guest

Thank you very much for your feedback on Tripadvisor! We are pleased to forward your impressions and comments to our team as well as to the responsible managers. We hope that you will choose the Crowne Plaza Zurich again, if you come back to Zurich for a visit. You will find attractive package offers on our website and news about thrilling touristic events in our beautiful city. Kindly view also some photos of our newly renovated, spacious junior suites on our homepage.

Best regards

Serena Dadon
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MUC
Senior Contributor
39 reviews 39 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 3, 2010

Hotel is rather huge and has two different wings.
Rooms have quite old interior with colours out of the 80's I believe.

I got an upgrade due to my status with Priority Club. However, the room was nothing special.
Bathroom was clean, but you could feel that this room has been used for a long time.

All the equipment seemed to be from the last decade and it didn't feel good to me.
Hotel badly needs a renovation.

Gym and Spa area is quite big, but since it is a club that is also available to the public and club members, it can be overcrowded in the afternoons and evening. During the day it is full of retired people, which makes it almost impossible to have a quick workout.

Overall I was not satisfied with the hotel.

  • Stayed May 2010, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cr0wnePlazaZurich, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, July 7, 2010
Dear Guest

We are sorry to read, that you did not enjoy your stay in our hotel. We are pleased to inform you, that all the 124 rooms of our garden wing are currently undergoing renovation. Warm and elegant brown tones will dominate the newly refurbished rooms. The comfort and the sense of well-being in the rooms will be considerably enhanced. Better bedding (Sleep Advantage program), new technical equipment (e.g. multimedia panel) as well as new bath rooms will ensure a pleasant stay. You can receive first impressions by viewing our website, where we have posted photos of the renovated rooms.

Our large fitness and wellness area is proud to count so many devoted members, who have been keeping their membership for decades. We are surprised to hear, that there was not enough space on the days of your visit and will forward your feedback to our Fitness Manager.

We hope, that you will return to Zurich and we can welcome you in one of our elegantly designed rooms.

Best regards

Serena Dadon
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 1, 2010

good hotel who gave me free passes to the sauna, pool and also offered me a complimentary bottle of wine.......

  • Stayed May 2009, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cr0wnePlazaZurich, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, July 7, 2010
Dear Guest

Thank you for sharing your positive comments about the Crowne Plaza Zurich on Tripadvisor! Since it is our main goal, to ensure a pleasant stay for the guests of our hotel, we are very happy about your feedback. We look forward to welcome you again in Zurich.

Best regards

Serena Dadon
Director of Sales and Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Zurich Hotel

Address: 420 Badenerstrasse, Zurich 8040, Switzerland (Formerly InterContinental Hotel Zurich)
Phone Number:
Location: Switzerland > Canton of Zurich > Zurich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Zurich
#10 Best Value Hotel in Zurich
#40 Luxury Hotel in Zurich
#47 Business Hotel in Zurich
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Zurich Hotel 4*
Number of rooms: 365
Official Description (provided by the hotel):
The Crowne Plaza Zürich hotel is situated in the trendy Zurich West district, 11km from the airport, close to the city centre. The Crowne Plaza Hotel Zürich offers indoor parking for 550 cars. The 365 air-conditioned rooms in modern and contemporary design are kept in warm browne colours. All guest rooms feature flat screen TVs, high speed & wireless internet access, coffee and tea making facilities and a safe. Restaurants at the Crowne Plaza Hotel Zurich include the Relais des Arts and the Letzi Leu as well as the garden restaurant, all serving delicate Swiss and international meals. The Lobby Bar is an ideal meeting place for business or leisure. Guests of the Crowne Plaza Hotel Zürich enjoy access to 2000 square meters of fitness and spa facilities. WiFi internet is available in all rooms. For events & meetings for up to 480 guests, 11 rooms with natural daylight are at your disposal. ... more   less 
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Also Known As:
Crowne Plaza Zurich
Crowne Plaza zürich

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