I stayed at the Intercontinental for one night - 30th June - 1st July 2005. The hotel situated approximately 15 minutes from the main railway station, and is opposite a Citroen garage. It is not in pleasant surroundings, and the rooms are tiny. The breafast was fine but the service was poor. The hotel is classified as a 4 star or even a 5 star. I would rate it a three star. Avoid at all costs - spend you funds at a hotel located either downstown or next to the lake.

The main reason I stayed here was the availability of an airport shuttle. I have never stayed at a hotel where you pay for the hotel's airport shuttle. It cost 30 francs each way, even though there were other people in the shuttle. We booked it for 8 AM the morning of our flight. We were late leaving the hotel, due to some guests oversleeping. We had to fight for a cup of coffee in the morning. At 7 AM, we went to the restaurant and we were advised to go to the bar to get our coffee. Went to the bar, and the bar was closed. After that we complained at the front desk, where they sent us back to the restaurant. Finally, they agreed to sell us a cup of coffee. This hotel should not be an Intercontinental.

I stayed here last October, with my mother thankfully just for one night. I booked through the Intercon website and am an ambassador member of their Priority club. We had one standard room and one executive. The executive featured peeling wallpaper and shabby bathroom with torn bath panel. The other room was tiny and the bathroom had cigarette burns in plastic sink/vanity unit. We both found the beds very uncomfortable and didn't sleep well. The standard Intercontinal internet links ,phone with voicemail and alarm etc. were there but otherwise what I expect of 2/3 star hotel. Of the public areas the bar felt dated and the drinks expensive . Brakfast was OK but felt more like airport/dept. store cafeteria that a decent hotel. I must say the staff were mostly friendly and efficient,with the exception of the valet parking who took 30 mins to return my car whilst I stood waiting with my disabled mother!! Given this and the out of the way location the place has little to recommend it.

I stayed here on business last fall and thought it was fine. I can't believe how whiny some of the other reviews are. Yes, it is not in the old city, which is where most of the fun stuff is, but it's only a ten minute tram ride away. Not exactly difficult. The room was not bad, we actually had a nice bathroom and they had fruit, chocolate and wine waiting in the room for us when we arrived.
Zurich itself was great. Have the concierge arrange a night tour for you. Ours was great. The river is beautiful at night with all the lights and there are plenty of fun shops and restaurants in the old city. We also met some friendly people who wanted us to go barhopping with them, but we didn't have time!
Zurich is worth at least a night or two stay, and this hotel is fine if you aren't looking for luxury or something in the old town. Since it was our last night in Europe, we had a few drinks in the bar. The staff was polite and attentive, we quite enjoyed ourselves. Yes, the drinks are expensive, they are that way everywhere in Switzerland.