I am a platinum member of the intercontinental group loyalty scheme and have visited a great many of their hotels across Europe and the rest of the world. As a company with a clear branding system I was flabbergasted to arrive at this hotel - described on their website as being 'a few steps from the tram stop' - far from it when carrying luggage. The staff were brash and abrupt, an additional tax was required to be paid which should be included in the room rate, the room barely managed to contain a double bed (all rooms are the same size) and the email communication prior to arrival was shoddy at best.
I called down to reception for an explanation of my room size when I had been told I had been upgraded. The answer: my window looked out onto a back road not a main road - I was far from impressed.
On one instance, my mother in law - staying in another room booked by me - went to reception because her key stopped working. The desk staff enquired as to my name and date of birth which she gave correctly (I later confirmed that their records were indeed accurate). They said she was wrong and so two members of staff frogmarched her to my room which I was in and they demanded to see my passport. It was an appalling way to treat any guest but as a loyalty member booking multiple rooms in the hotel it beggared belief.
The seats have 4 bolts protruding from them which I notice was detailed in a review hear years ago but has not been resolved.
Avoid this hotel
- Also Known As:
- Crowne Plaza Zurich
- Crowne Plaza zürich
- Official Description (provided by the hotel):
- The Crowne Plaza Zürich hotel is situated in the trendy Zurich West district, 11km from the airport, close to the city centre. The Crowne Plaza Hotel Zürich offers indoor parking for 550 cars. The 365 air-conditioned rooms in modern and contemporary design are kept in warm browne colours. All guest rooms feature flat screen TVs, high speed & wireless internet access, coffee and tea making facilities and a safe. Restaurants at the Crowne Plaza Hotel Zurich include the Relais des Arts and the Letzi Leu as well as the garden restaurant, all serving delicate Swiss and international meals. The Lobby Bar is an ideal meeting place for business or leisure. Guests of the Crowne Plaza Hotel Zürich enjoy access to 2000 square meters of fitness and spa facilities. WiFi internet is available in all rooms. For events & meetings for up to 480 guests, 11 rooms with natural daylight are at your disposal. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, IHG, Travelocity, Priceline, Hotels.com, Agoda, TripOnline SA, HotelTravel.com and Venere so you can book your Crowne Plaza Zurich Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.