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“a good place to stay in Zurich” 4 of 5 stars
Review of Crowne Plaza Zurich Hotel

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Crowne Plaza Zurich Hotel
4.0 of 5 Hotel   |   420 Badenerstrasse, Zurich 8040, Switzerland (Formerly InterContinental Hotel Zurich)   |  
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Ranked #70 of 123 hotels in Zurich
GreenLeadersGold level
Forlì
Top Contributor
142 reviews 142 reviews
31 hotel reviews
Reviews in 55 cities Reviews in 55 cities
69 helpful votes 69 helpful votes
“a good place to stay in Zurich”
4 of 5 stars Reviewed August 7, 2013

I've been there for a work trip and it was pretty good.
The park is just in the basement, all staff is kind and service and breakfast were pretty good.

Room are big enought and very confortable, with an adeguate desk that could be used for work.
Also Bathroom is big enought but I don't personally like the Bathroom/Sower combo.
Price are high (but it's a standard in Switzerland).

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, August 8, 2013
Dear Guest, Thank you for taking your precious time to write a review about our hotel. We are happy to read about your positive experiences. Your kind compliments have been shared with our team and are a great reward for our efforts. Best regards Ai Na Meng Director of Sales
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
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London, United Kingdom
Top Contributor
160 reviews 160 reviews
27 hotel reviews
Reviews in 46 cities Reviews in 46 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed August 6, 2013

The hallway smelt a little when I arrived and the room not much better. A strange smell, a bit stuffy really. The rooms are very clean and well finished. A nice bathroom with an excellent shower (no bath) and good toiletries selections. The bed was relatively comfy but the pillows were not so good. It has a conference feel to it. I arrived fairly late on a Friday night and there were no restaurants open anywhere nearby. I walked for quite a while to a local pizza takeaway house for some bad food. Had to walk past some seedy looking bars with ladies of the night outside. It wasn't in a great area and there was nowhere to really go out. It is ok if you're just staying for one night on a stop over but no extended stays would be advisable. Staff were ok.

  • Stayed August 2013, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, August 8, 2013
Dear Guest
Thank you very much for your valuable feedback. We are sorry to hear that you experienced some points which did not meet your expectations. We have internally discussed your mentioned topics and we will implement the necessary steps, so that future guest do not share the same experiences as you.
For future reference, we can recommend the up and coming Zurich West area of town, which lies 2 tram stops away. In this area there are a ample number of pubs, clubs, restaurants and cinemas. After enjoying the nightlife in the surrounding areas, you can relax in your Crowne Plaza bed, with extra pillows we provide on a 24hr basis. (housekeeping must be informed via phone or front desk).
We very much appreciate your trust and hope to welcome you back to the Crowne Plaza Zurich very soon. Best regards, Ai Na Meng Director of Sales
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Gloucester, United Kingdom
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed August 2, 2013

Comfortable hotel. Recommend negotiating breakfast into the rate since it's expensive if you don't. Failing that, there are some cheap and cheerful cafes just up the road (heading towards the Letzigrund). You also have to pay for Wifi which is shocking these days I know. The hotel is very clean, good restaurant and bar (expensive too) and it has a limited gym. It's on the main road into Zurich City Centre so access to the tram is convenient. English speaking TV channels very limited (there's only so much BBC World than one can stand each night) but the best feature is the convenience to the Letzigrund Stadium.

Room Tip: Negotiate breakfast and wifi if you can. Rooms on the back much quieter since Trams on the front can...
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  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, August 8, 2013
Dear Guest. First of all thank you very much for your Feedback on Tripadvisor. We are more than happy to receive the chance to improve our quality and to be able to focus on our guests’ needs and requirements.
Kindly note that we are always trying to keep the cost-benefit ratio in line with the local market and our competitors. Our Fitness and Health Club is currently in renovation works and will be reopened end of the year with over 2000m2 of possibilities to work out and relax (Holmes Place). Knowing that you have many lodging alternatives in Zurich, we hope that you will consider us in the future. Best regards Ai Na Meng Director of Sales
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1 review
5 of 5 stars Reviewed August 1, 2013 via mobile

Stopped over in Zurich for a few days stayed in a delux room. Everything was excellent, the food, the service. Will stay hear again, when travelling to Zurich. Highly recommended this hotel to anyone travelling to Zurich

Stayed July 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, August 2, 2013
Dear Guest
Thank you very much for your kind review. Your compliments are much appreciated and a great reward for our team. We are happy to read that you had a pleasant stay at the Crowne Plaza Zürich and would love to be your host again.
Best regards
Ai Na Meng
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed July 31, 2013

Well located -- 15 min by tram from the train station/old city, neat clean hotel. Tiny room and tinier bathroom but very well priced (paid 100 euros a night). Staff is helpful -- let me check in early, and helped with zurich guide etc. The free internet is fast enough if you are not streaming video.

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, August 2, 2013
Dear Guest
Thank you very much for your kind review. Your compliments are much appreciated and a great reward for our team. We are happy to read that you had a pleasant stay at the Crowne Plaza Zürich and would love to be your host again.
Best regards
Ai Na Meng
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 30, 2013

Great restaurant and bar in the hotel. Breakfast buffet is also of good quality, and I saved money on this when I booked through 'Booking.com'. Rooms were nice and clean. My only knock on this place is that the A/C unit in the rooms only cooled to 24C, but with added fans that the hotel maintenance provided, it was tolerable -- note, this was during a very hot weekend in Zurich, so expectations for a really comfortable environment was not completely expected. Another knock, the TV needs to be upgraded, as the screen resolution was small and not clear. Due to the very hot weather, my family opted to stay in the hotel in the evenings, so a quality TV would have been appreciated. However, overall, a quality hotel with good amenities.

Room Tip: Look for breakfast buffet discounts when purchased through hotel booking online. Also, just down the...
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, August 2, 2013
Dear Guest
Thank you so much for your kind review. We are pleased to read about your positive impressions and appreciate that you took your precious time to share them with other travelers. Kindly let us mention that the american style air condition is not allowed in Zurich due to environmental law in switzerland. Regarding the TV, we discussed with our technical department and they will try to improve the quality.
Best regards
Ai Na Meng
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed July 28, 2013

This hotel was a bad experience for my wife and myself. We have stayed in numerous Crowne Plaza hotels worldwide, and this is the worst we have encountered. The main issue was that the room was about as big as a wardrobe, except it was so small that it did not have one. Reception informed me that it was really a business man' s hotel.......well I am sorry for any business man staying here.
I am a Platinum Priority member and the only priority service I got was a free orange juice on arrival.
The hotel described our room as " spacious ". This is total misrepresentation and should be withdrawn immediately from the hotel specification.
I was not asked at checkout whether we had enjoyed our stay......but if we had been I would certainly have informed them that we would never return.
This hotel is simply not up to standard and I would advise anyone to think again about staying here if they want a room which is bigger than a shoe box.

  • Stayed July 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, July 30, 2013
Dear guest
Thank you for being an IHG Rewards Platinum Priority member and thank you for your feedback. We take our guest comments seriously and always aim to provide comfortable and friendly accommodations. Our staff is always anxious to care about our guests and we understand your disappointment given that you haven't been asked about your stay by check out.
Regarding the guest room size kindly note that it is matching to ordinary hotels in Zurich and to 4 star hotels standards.
We hope in another chance to show you how great our hotel is.
Best regards
Ai Na Meng
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Zurich Hotel

Address: 420 Badenerstrasse, Zurich 8040, Switzerland (Formerly InterContinental Hotel Zurich)
Phone Number:
Location: Switzerland > Zurich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Zurich
#8 Best Value Hotel in Zurich
#40 Luxury Hotel in Zurich
#55 Business Hotel in Zurich
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Zurich Hotel 4*
Official Description (provided by the hotel):
The Crowne Plaza Zürich hotel is situated in the trendy Zurich West district, 11km from the airport, close to the city centre. The Crowne Plaza Hotel Zürich offers indoor parking for 550 cars. The 365 air-conditioned rooms in modern and contemporary design are kept in warm browne colours. All guest rooms feature flat screen TVs, high speed & wireless internet access, coffee and tea making facilities and a safe. Restaurants at the Crowne Plaza Hotel Zurich include the Relais des Arts and the Letzi Leu as well as the garden restaurant, all serving delicate Swiss and international meals. The Lobby Bar is an ideal meeting place for business or leisure. Guests of the Crowne Plaza Hotel Zürich enjoy access to 2000 square meters of fitness and spa facilities. WiFi internet is available in all rooms. For events & meetings for up to 480 guests, 11 rooms with natural daylight are at your disposal. ... more   less 
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Also Known As:
Crowne Plaza Zurich
Crowne Plaza zürich

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