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Crowne Plaza Zurich Hotel: Traveler Reviews

4.0 of 5
420 Badenerstrasse, Zurich 8040, Switzerland (Formerly InterContinental Hotel Zurich)
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Crowne Plaza Zurich Hotel
Ranked #54 of 123 hotels in Zurich
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509 reviews from our community

Traveler rating
    109
    225
    108
    41
    26
See reviews for
Families
52
 
Couples
144
 
Solo
62
 
Business
181
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Helsinki, Finland
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
“Small room and no storage space”
3 of 5 stars Reviewed February 25, 2013

We stayed two nights on this hotel and had booked a family room, which looked quite spacious in the photos on the hotel website. However, the room we got was very small and there was barely space to walk around the beds. The pillows were awful and gave no support at all. There were only a couple of hangers for our coats, but no closet or drawers so we could not unpack the suitcases. Luckily we were not staying longer and did not spend much time awake in the room. The breakfast was very good with plenty alternatives to select from, but we had to pay a higher price to have it included to the room. It was practical to have the parking garage under the hotel, but parking was quite expensive.

Staff was friendly and helpful and it was convenient that we could buy the tram tickets for adults at the reception. However, they did not have children's tickets so that we needed to buy at the tram stop, which was only a few minutes walk from the hotel.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Kati74 about Crowne Plaza Zurich Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review
February 26, 2013
Dear Guest
Thank you for your recent stay and your review. We are sorry to read about your negative impressions and would like to ensure you that we provide a wide scale of bedding options. Kindly let us mention that the family rooms in our garden wing offer more space. It would be a pleasure for us to host you in one of these rooms next time.
Parking in our garage costs CHF 27.00 / 24 hours on working days and CHF 15.00 / 24 hours on weekends.
Your constructive comments regarding children’s tickets for the public transportation have been forwarded to our responsible manager. Also your kind compliments have been passed on to our team. Thank you again.
Best regards
Serena Dadon
Resident Manager in charge of Sales and Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey, England
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
“Good Business Hotel”
4 of 5 stars Reviewed February 24, 2013

Located a little away from the centre and near the business districts. Room was nicely furnished - althougn not particularly large. Good facilities - coffee/shampoos/Hairdryer etc etc and everything was in good condition. One downside for me was the pillows which were large/square and more show than comfort. Overall good business stay hotel

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask familye about Crowne Plaza Zurich Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review
February 26, 2013
Dear Guest
Thank you very much for choosing the Crowne Plaza Zürich as well as for taking your precious time to publish your comments. Your feedback is much appreciated. Kindly let us ensure you that we offer a wide range of pillows. If you mark your preference in your reservation we will be pleased to prepare your bedding according to your needs next time.
Best regards
Serena Dadon
Resident Manager in charge of Sales and Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
“Beautiful Rooms”
4 of 5 stars Reviewed February 21, 2013

This hotel offers value for your money for Zurich standards. The room was gorgeous. The shower was to die for, after three weeks of backpacking. The location was average, about 8 minute walk to main Tram lines. The staff were friendly and helpful. Worth a stay for sure, for travellers who are not opposed to paying a little extra.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask Mur H about Crowne Plaza Zurich Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review
February 25, 2013
Dear Guest
Thank you for your kind review as well as for choosing the Crowne Plaza Zürich for your recent stay. We are very happy to read about your positive impressions and your compliments regarding your room, the shower and our team.
It would be a great pleasure for us to welcome you in the future again.
Best regards
Serena Dadon
Resident Manager in charge of Sales and Rooms
Report response as inappropriate
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Mumbai (Bombay), India
Top Contributor
54 reviews 54 reviews
50 hotel reviews
Reviews in 37 cities Reviews in 37 cities
12 helpful votes 12 helpful votes
“a bit off the main track.....but close to business area”
4 of 5 stars Reviewed February 17, 2013

nice room, nice breakfast. The location is a bit off if you are a tourist but if you are on a business trip with work in that area it is nice. The East European feeling is high with all concierge and taxi drivers having a nexus. Claimed the place I had to go was not reachable on foot or by public transportation and had to take a taxi. All baloney! That was the only bad feeling in an otherwise nice hotel.

  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask rayochoksi about Crowne Plaza Zurich Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review
February 18, 2013
Dear Guest
Thank you for staying at the Crowne Plaza Zürich recently. Kindly let us mention that our concierge team is happy to help you with arranging your visits in the city any time – the public transportation offers many alternatives and connects all parts of Zurich with our hotel.
We would be very happy to be your host again.
Best regards
Serena Dadon
Resident Manager in charge of Sales and Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Meltham, England, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Good hotel, reasonably priced....for Zurich”
4 of 5 stars Reviewed February 8, 2013

Located on Badenerstrasse - a fair way out of the centre on one of the longest roads in Zurich but don't let that put you off. Primarily pitched at the business user due to it's location although seems very popular with airline cabin crew as well. Walking distance from two tramstops on the number 2 tram route so very handy for the city and therefore worth considering for tourists.

Great bar, great breakfast and the real gem is the restaurant. Much better than you might expect in a hotel of this type - great food and reasonable value. Staff are really nice and very helpful.

Rooms can be on the small side but they tend to be in Zurich so try and get an upgrade to one of the larger rooms if possible.

Only two gripes - really shouldn't be charging for WiFi in this day and age - come on guys it's 2013! and what is it with Swiss pillows?? How about breaking from Swiss tradition and offering a 'pillows from around the world' service to offer a bit of support for the old head.

Room Tip: Rooms on the small side so choose or try for an upgrade to a larger one if spending any time in the...
See more room tips
  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Heath J about Crowne Plaza Zurich Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review
February 18, 2013
Dear Guest
Thank you very much for your kind review and the constructive comments.
We appreciate your feedback and are pleased to read that you have enjoyed your stay at the Crowne Plaza Zürich!
Kindly let us mention that we offer complimentary WiFi Internet up to 256 KB in all guest rooms and public areas of our hotel. Unlimited connection is available against a small fee.
Regarding the pillows, we would like to ensure you that we offer a wide range of bedding and are happy to provide you with different pillows upon request any time.
Our returning guests, when participating in our Priority Club program, receive complimentary room upgrade upon availability.
Best regards
Serena Dadon
Resident Manager in charge of Sales and Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Crowne Plaza Zurich Hotel

Also Known As:
Crowne Plaza Zurich
Crowne Plaza zürich
Address: 420 Badenerstrasse, Zurich 8040, Switzerland (Formerly InterContinental Hotel Zurich)
Phone Number:
Region: Switzerland > Zurich
Amenities:
Bar/Lounge Business Center Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Best Value Hotels in Zurich
#29 Family Hotels in Zurich
#32 Luxury Hotels in Zurich
#47 Business Hotels in Zurich
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
The Crowne Plaza Zurich hotel is situated in the trendy Zurich West district, 11km from the airport, very close to the city centre and has direct access to the national highway system. The Crowne Plaza Hotel Zurich offers indoor parking for 550 cars at a charge. The 365 newly renovated and air-conditioned Rooms offer modern and contemporary designs with an urban style. All guest rooms feature flat screen TVs, high speed & wireless internet access, coffee and tea making facilities and a safe. The Hotel Crowne Plaza Zurich offers 11 renovated and air-conditioned banquet and conference rooms featuring wireless LAN and with natural daylight offering space for small as well as large events up to 480 people. Restaurants at the Crowne Plaza Hotel Zurich include the Relais des Arts and the Letzi Leu as well as the garden restaurant. The Lobby Bar is an ideal meeting place for business or leisure. Guests of the Crowne Plaza Hotel Zurich can also take advantage of fitness services. The extensive Fitness and Wellness Club is expected to open at the end of 2013 after complete renovation. ... more   less 
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