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“Small room and no storage space” 3 of 5 stars
Review of Crowne Plaza Zurich Hotel

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Crowne Plaza Zurich Hotel
4.0 of 5 Hotel   |   420 Badenerstrasse, Zurich 8040, Switzerland (Formerly InterContinental Hotel Zurich)   |  
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Ranked #70 of 122 Hotels in Zurich
GreenLeadersGold level
Helsinki, Finland
Senior Contributor
29 reviews 29 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
34 helpful votes 34 helpful votes
“Small room and no storage space”
3 of 5 stars Reviewed February 25, 2013

We stayed two nights on this hotel and had booked a family room, which looked quite spacious in the photos on the hotel website. However, the room we got was very small and there was barely space to walk around the beds. The pillows were awful and gave no support at all. There were only a couple of hangers for our coats, but no closet or drawers so we could not unpack the suitcases. Luckily we were not staying longer and did not spend much time awake in the room. The breakfast was very good with plenty alternatives to select from, but we had to pay a higher price to have it included to the room. It was practical to have the parking garage under the hotel, but parking was quite expensive.

Staff was friendly and helpful and it was convenient that we could buy the tram tickets for adults at the reception. However, they did not have children's tickets so that we needed to buy at the tram stop, which was only a few minutes walk from the hotel.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, February 26, 2013
Dear Guest
Thank you for your recent stay and your review. We are sorry to read about your negative impressions and would like to ensure you that we provide a wide scale of bedding options. Kindly let us mention that the family rooms in our garden wing offer more space. It would be a pleasure for us to host you in one of these rooms next time.
Parking in our garage costs CHF 27.00 / 24 hours on working days and CHF 15.00 / 24 hours on weekends.
Your constructive comments regarding children’s tickets for the public transportation have been forwarded to our responsible manager. Also your kind compliments have been passed on to our team. Thank you again.
Best regards
Serena Dadon
Resident Manager in charge of Sales and Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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744 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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English first
Surrey, England
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 24, 2013

Located a little away from the centre and near the business districts. Room was nicely furnished - althougn not particularly large. Good facilities - coffee/shampoos/Hairdryer etc etc and everything was in good condition. One downside for me was the pillows which were large/square and more show than comfort. Overall good business stay hotel

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, February 26, 2013
Dear Guest
Thank you very much for choosing the Crowne Plaza Zürich as well as for taking your precious time to publish your comments. Your feedback is much appreciated. Kindly let us ensure you that we offer a wide range of pillows. If you mark your preference in your reservation we will be pleased to prepare your bedding according to your needs next time.
Best regards
Serena Dadon
Resident Manager in charge of Sales and Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 21, 2013

This hotel offers value for your money for Zurich standards. The room was gorgeous. The shower was to die for, after three weeks of backpacking. The location was average, about 8 minute walk to main Tram lines. The staff were friendly and helpful. Worth a stay for sure, for travellers who are not opposed to paying a little extra.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, February 25, 2013
Dear Guest
Thank you for your kind review as well as for choosing the Crowne Plaza Zürich for your recent stay. We are very happy to read about your positive impressions and your compliments regarding your room, the shower and our team.
It would be a great pleasure for us to welcome you in the future again.
Best regards
Serena Dadon
Resident Manager in charge of Sales and Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Top Contributor
83 reviews 83 reviews
61 hotel reviews
Reviews in 48 cities Reviews in 48 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 17, 2013

nice room, nice breakfast. The location is a bit off if you are a tourist but if you are on a business trip with work in that area it is nice. The East European feeling is high with all concierge and taxi drivers having a nexus. Claimed the place I had to go was not reachable on foot or by public transportation and had to take a taxi. All baloney! That was the only bad feeling in an otherwise nice hotel.

  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, February 18, 2013
Dear Guest
Thank you for staying at the Crowne Plaza Zürich recently. Kindly let us mention that our concierge team is happy to help you with arranging your visits in the city any time – the public transportation offers many alternatives and connects all parts of Zurich with our hotel.
We would be very happy to be your host again.
Best regards
Serena Dadon
Resident Manager in charge of Sales and Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Meltham, England, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 8, 2013

Located on Badenerstrasse - a fair way out of the centre on one of the longest roads in Zurich but don't let that put you off. Primarily pitched at the business user due to it's location although seems very popular with airline cabin crew as well. Walking distance from two tramstops on the number 2 tram route so very handy for the city and therefore worth considering for tourists.

Great bar, great breakfast and the real gem is the restaurant. Much better than you might expect in a hotel of this type - great food and reasonable value. Staff are really nice and very helpful.

Rooms can be on the small side but they tend to be in Zurich so try and get an upgrade to one of the larger rooms if possible.

Only two gripes - really shouldn't be charging for WiFi in this day and age - come on guys it's 2013! and what is it with Swiss pillows?? How about breaking from Swiss tradition and offering a 'pillows from around the world' service to offer a bit of support for the old head.

Room Tip: Rooms on the small side so choose or try for an upgrade to a larger one if spending any time in the...
See more room tips
  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, February 18, 2013
Dear Guest
Thank you very much for your kind review and the constructive comments.
We appreciate your feedback and are pleased to read that you have enjoyed your stay at the Crowne Plaza Zürich!
Kindly let us mention that we offer complimentary WiFi Internet up to 256 KB in all guest rooms and public areas of our hotel. Unlimited connection is available against a small fee.
Regarding the pillows, we would like to ensure you that we offer a wide range of bedding and are happy to provide you with different pillows upon request any time.
Our returning guests, when participating in our Priority Club program, receive complimentary room upgrade upon availability.
Best regards
Serena Dadon
Resident Manager in charge of Sales and Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 6, 2013

Pros:
1. Nice spacious room and toilet facilities
2. Decent Gym Facilities
3. Access to public transport , Taxi and Restaurants.
4. Nice Bar and Food with Room Service
5. You can store luggage if you returning the next week

Cons:
1. The internet is not fast enough
2. The pillows provided are very soft
3. No breakfast included in the room rate

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, February 7, 2013
Dear Guest

Thank you for staying at the Crowne Plaza Zürich as well as for publishing your feedback. We are pleased to read your comments and would like to ensure you that we will do our utmost to make your stay a pleasant one again.

Kindly let us inform you that we offer a wide range of pillows and are happy to provide you with different bedding upon request. Concerning the internet, let us mention, that the connection with a speed of 256 KB is complimentary. Unlimited internet access is available in your room against a fee of CHF 09.95 / 24 h / gadget, as well as in our internet corner in the lobby.


Best regards
Serena Dadon
Resident Manager in charge of Sales and Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 5, 2013

This was my 1st visit to the Crowne Plaza Hotel in Zurich. A 2 minute walk from the tram stop, through the doors of this Hotel and I was welcomed by a very friendly, female concierge, who greeted, then directed me to the reception desk, where I was treated with great care. A quick, friendly and informative check in, and an impressive lobby.

I dropped off my bags in my modern, relaxing and welcoming room, checked my emails using the free wifi, enjoyed a glass of complimentary mineral water (not the norm for Zurich, I have been charged 8 CHF per bottle in the past), then ventured to the hotel bar.

After a pleasant chat with the barman about where to party the night away and a few of the recommended local beers, a table was reserved for me in the Relais des Arts, in house restaurant where, yet again I was looked after very well. After ordering my steak (very tasty), I was served a complimentary amuse bouche, which was a pleasant surprise, before my order was brought to the table. All over a great restaurant experience.

Several hours later it was time to sleep... which i did indeed.... so well that I missed my breakfast. This might have been due to the so called "sleep advantage" package, left on my pillow. A spray which enhances sleep. It worked.

Bathroom, shower and facilities were clean, modern, and comfortable.

Check out was very easy and I received local brunch recommendations as i missed breakfast.

I will come back to this hotel, for sure if I am in the area. Value for money was great!

Room Tip: simply ask if an upgrade is possible... however the standard room is great.. maybe ask for a courtya...
See more room tips
  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CrownePlazaZRH, Director of Sales at Crowne Plaza Zurich Hotel, responded to this review, February 7, 2013
Dear Guest
We are pleased to read that you enjoyed your stay with us and very much appreciate your positive comments. Thank you for taking your precious time to publish your review about the Crowne Plaza Zürich.
It would be a pleasure for us to be your host in Zurich again.
Best regards
Serena Dadon
Resident Manager in charge of Sales and Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Zurich Hotel

Address: 420 Badenerstrasse, Zurich 8040, Switzerland (Formerly InterContinental Hotel Zurich)
Phone Number:
Location: Switzerland > Canton of Zurich > Zurich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Zurich
#11 Best Value Hotel in Zurich
#38 Luxury Hotel in Zurich
#61 Business Hotel in Zurich
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Zurich Hotel 4*
Number of rooms: 365
Official Description (provided by the hotel):
The Crowne Plaza Zürich hotel is situated in the trendy Zurich West district, 11km from the airport, close to the city centre. The Crowne Plaza Hotel Zürich offers indoor parking for 550 cars. The 365 air-conditioned rooms in modern and contemporary design are kept in warm browne colours. All guest rooms feature flat screen TVs, high speed & wireless internet access, coffee and tea making facilities and a safe. Restaurants at the Crowne Plaza Hotel Zurich include the Relais des Arts and the Letzi Leu as well as the garden restaurant, all serving delicate Swiss and international meals. The Lobby Bar is an ideal meeting place for business or leisure. Guests of the Crowne Plaza Hotel Zürich enjoy access to 2000 square meters of fitness and spa facilities. WiFi internet is available in all rooms. For events & meetings for up to 480 guests, 11 rooms with natural daylight are at your disposal. ... more   less 
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Also Known As:
Crowne Plaza Zurich
Crowne Plaza zürich

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