We were not aware that the Hotel was fully booked out as the service and attention to our needs was excellent until breakfast when we had to join a queue outside the dining room before finding a spot to eat. The Staff were run off thisr feet yet still off ered he best of service and the buffet was always filled and delicious. Yes, the location is brilliant. Right next to the centre of town which has to be explored to appreciate the Swiss culture. When we got lost the first person we approached gave us excellent instructions. It is our intention to return and there is no question as to where we will choose to stay when in Zurich.