My husband and I extended a trip from Munich Germany to Zurich Zwitzerland and it was awesome . The staff at this hotel could not do enough for you starting with the front door. We arrived by train directly across the street from the hotel so we decided to walk ourselves and luggage across the street and when they saw us coming they immediately met us and took our bags from us. We were offered a warm towel and a sparkling wine. And then taken directly to our room on the 5th floor which was just beautiful, comfortable and inviting. We made arrangements with the concierge who helped us book a trip to Mt Pilatus which was excellent and breath taking we would advise anyone making the trip to Zwitzerland to visit this Mt Pilatus. Dining is somewhat expensive. but we enjoyed all our dining experiences, by the way the breakfast at the hotel was very very nice and we cannot say enough about the staff at the restaurant friendly and attentive every morning. Our vacation was wonderful.