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“Good value, good location, but several negative pointsTerrible restaurant.” 3 of 5 stars
Review of Sorell Hotel Seidenhof

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Sorell Hotel Seidenhof
3.5 of 5 Hotel   |   Sihlstrasse 9, Zurich 8021, Switzerland   |  
Hotel website
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Hotel amenities
Ranked #62 of 123 hotels in Zurich
Brit in Mid East
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Good value, good location, but several negative pointsTerrible restaurant.”
3 of 5 stars Reviewed August 9, 2013

This is a goodish hotel, first class location, nice rooms, good bathrooms but several points need attention and it is a pity these are not addressed because this has the potential to be a very good hotel.

First impressions are important. Ours were bad. We booked our accommodation more than three months in advance through an agent and paid in full. Three weeks before our arrival, I sent the hotel a fax asking them to confirm that they had the reservation and requesting a room not affected by traffic noise. They did not reply. I sent a second fax. They did not reply to that either. I began to wonder what sort of place I was dealing with and had to make an intercontinental telephone call to check on the reservation. The young girl who answered said she could not see any reservation. When I began to protest, she passed me to a colleague who immediately confirmed the booking and said that they had noted the request for a quiet room, thus proving that they had received the faxes. So why did they not reply?

We arrived in a rain storm and had to manage our bags ourselves from the taxi and into the foyer. Once inside out of the rain with the luggage, we were asked if we would like some help. Well, yes, five minutes ago, please. At check-in, two of the four people behind the reception desk were "Trainees". The one assigned to us had to constantly ask her colleague for guidance. It hardly inspired confidence. After checking-in, we made our way to the room down a long corridor with a badly soiled carpet, plain white walls and grey doors. It seemed like an institution, however, the room turned out to be a lovely surprise - big, bright with lovely beds, nice furniture and every facility one could hope for. Unfortunately there were no instructions for the Nespresso-type coffee machine. The bathroom was a bit small for a big bloke, but well equipped. In short, an excellent place to stay.

As the rain continued all evening, we decided to eat in the hotel restaurant which styled itself "Casual Asian Dining". As Asian cuisine extends from Turkey to Japan, maybe we should have been cautious. Several items on the menu claimed to be "in the Thai style" and we settled for those. Only one other table was occupied so the staff were not rushed. Nothing that we ordered had any taste at all or bore any resemblance to oriental cuisine. The spring rolls were utterly bland. A green curry had no taste of curry and my wok fried chicken was shocking. I know enough about cooking and food science to know that this was precooked chicken, probably steamed, and just tossed in a wok with a glutinous brown sauce, which was tasteless, to heat through. What was "Casual" was the attitude of the serving staff who clattered and banged crockery, cutlery and utensils non-stop. Apart from the poor food, the restaurant is unattractive and badly laid out with the most uncomfortable little wooden chairs.

Breakfast the following morning was even worse. Breakfast is advertised as 6.30am till 11am, but we found at 8.40am that the buffet was severely depleted. The cold cuts tray was empty, there were only a few strips of processed cheese left and just three small bread rolls were lying on the bottom of the bread basket (which was on a high shelf above eye and shoulder height). The buffet was laid out in a corner and one slow person could block access. The serving girls did not seem to think that they had to replenish anything. There were several unoccupied tables, but they were all littered with used crockery and half-eaten food. No effort was being made to clear them. For the rest of our stay, we had breakfast elsewhere.

To sum up, a good place to stay, but avoid eating here.

Room Tip: Ask for a room not overlooking the road.
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Geschäftsführer at Sorell Hotel Seidenhof, responded to this review, August 19, 2013
Dear Guest
Many thanks for taking the time to give us this detailed feedback. We are sorry that you were not satisfied with our guest service at the reception and our restaurant. But You are right. We have made several mistakes and we apologize for the inconveniences you received during your stay. We will take the necessary measures and we will do our utmost to improve our service in your interest. It would be nice if we could prove ourselves during your next visit and to show that we can be better than the last time.
Yours sincerely
Matthais Ramer
GM, Sorell Hotel Seidenhof
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209 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
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English first
Milan, Italy
Senior Contributor
44 reviews 44 reviews
33 hotel reviews
Reviews in 30 cities Reviews in 30 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 29, 2013

The key issue of booking this hotel is the location which is in the city center in Zurich, 7min walking from the railway station.
The hotel has an excellent value for money proposition with clean and quite big rooms.
Breakfast is ok, nothing special.
The rooms at the high floors have a big and confortable balcony to enjoy the view of the city.

Room Tip: High floor rooms are quiter and have a big balcony.
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Geschäftsführer at Sorell Hotel Seidenhof, responded to this review, August 19, 2013
Dear Guest
Many thanks for your feedback.We are very glad to hear that you had an enjoyable stay.We are doing our utmost to continually improve our service. Your feedback helps us to check standards and to adapt these if need be. We have already undertaken adjustments in the area of breakfast and would be pleased to welcoming you again as our guest soon.

Yours sinderely
Matthias Ramer
GM, Sorell Hotel Seidenhof
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Contributor
34 reviews 34 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed July 13, 2013

You can't be more central in Zurich, everything is within walking distance. The rooms were nicely decorated/furnished and had a Nespresso coffee machine which is a big plus if you like good coffee. We had to ask for additional pillows as the ones supplied were flat.
The staff was very friendly and helpful. Breakfast was also good, with a good selection of items of high quality. There's free WiFi both in the rooms and the public areas - well done!
I can recommend this hotel without any reservation. It's an excellent choice if you want to stay in central Zurich for shopping or business or just to sightsee.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Geschäftsführer at Sorell Hotel Seidenhof, responded to this review, August 19, 2013
Dear Guest
Many thanks for taking the time to give some feedback. We are very glad to hear that you had an enjoyable stay. We hope that you will continue to recommend us and would be pleased to welcoming you again as our guest soon.
Yoours sincerely
Matthias Ramer
GM Sorell Hotel Seidenhof
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 6, 2013 via mobile

Pros:
Less than 10 min from Zurich HB station or tram
Close to shopping
Breakfast was included
Free Wi-Fi
Helpful staff - they had tram tickets for us to use

Cons:
AC was dripping water on to our luggage
Step on trash can in bathroom wasn't working

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Manager at Sorell Hotel Seidenhof, responded to this review, July 9, 2013
Dear guest
Many thanks for taking the time to give some feedback.We are glad to hear that you were satisfied with our service. As well we have taken your concern into consideration and have already undertaken adjustments about the airconditioning and have changed the step on trash can. We hope that you will continue to recommend us, and we thank you kindly for choosing the Sorell Hotel Seidenhof
Matthias Ramer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 5, 2013

It has a great location, and some rooms are small, but the service is pretty good.
Very expensive, but Zurich is like that.
I would recommend people to go.
Try the Hiltl restaurant across that is the best vegetarian place I've ever been.
Great breakfast!

Room Tip: The ones facing the street are nicer!
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Manager at Sorell Hotel Seidenhof, responded to this review, July 9, 2013
Dear guest
would like to thank you for the good comments that we were able to receive and aree very glad to hear that you had an enjoyable stay. We look forward to welcoming you again as our guest soon.
Best wishes
Matthias Ramer
GM Sorell Hotel Seidenhof
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed June 27, 2013 via mobile

As our usual ZH hotel was fully booked, we decided to give Seidenhof a go. Considering its excellent location, the price was very attractive. We checked-in with no problems and had a fairly spacious corner room directly overlooking the bend in the street below. As we were unpacking we noticed a general lack of cleanliness: dust on the shelves about the hangars, mold on the ceiling above the shower-tub, mildew around the base... and then we made the unpleasant discovery of the previous guest's dirty socks in the drawer. For me this wasn't tragic, but it demonstrates that attention to detail is certainly lacking.
We spent the night tossing and turning on a very uncomfortable bed. Fluctuating room temperature didn't help with sleep either. We arrived for breakfast on the late side (20 mins before closing) and took our time eating and planning our day. The multitude of young servers were inefficient with the seating and coffee service but very fast (ie without any warning to any remaining patrons) at putting away the breakfast items while we and the others hurriedly tried to get a last micro-glass of orange juice before it was whisked out of our hands. We new we had overstayed our welcome in the breakfast room when the kitchen boss showed up and started angrily (and loudly) dressing down one of his cooks a few metres from our table. Poor fellow had clearly forgotten to prepare something that the boss had printed on the menu...
We left, walked 25 metres down the street and were happy to discover that the Glockenhof suddenly had space. The extra 75CHF per night at the Glockenhof was certainly worth it...

  • Stayed June 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Manager at Sorell Hotel Seidenhof, responded to this review, July 9, 2013
Dear guest
Many thanks for taking the time to give some feedback. We are sorry that you were not satisfied with with our service and hotelstandard. You are right. We have made several mistakes and we apologize for all the inconveniences. We assure you that we are doing our utmost to continually improve our service. Your feedback helps us to check standards and to adapt these. It would be nice if we could prove ourselves during your next visit and to show that we can be better than the last time. I would appreciate if you could contact me directly during your next visit to our hotel.
Yours sincerely
Matthias Ramer
GM of the Sorell Hotel Seidenhof
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bergen, Norway
Top Contributor
58 reviews 58 reviews
10 hotel reviews
Reviews in 25 cities Reviews in 25 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed June 22, 2013

Booked the hotel through hotels.com, rate was chf265 including breakfast. Looking at around at the time of booking the price was about right for the location. Room was fine, top floor overlooking a side-street. Weather was hot so I had a window open rather than use the aircon, and there was little noise from outside. Comfortable bed with nice duvet/bed linen. Bathroom fine, even had a little duck for the bath. Breakfast is served just off the reception, and since the weather was fine one could sit in the courtyard. Would there be sufficient space if it were raining? I stay frequently in hotels and you can watch other guests arriving at breakfast and wondering what the procedure is, and it was no exception here. Apart from being asked whether I wished coffee or tea, I was never asked for my room number, nor did I sign anything. The choice was a little under par compared to other hotels in Switzerland, but I am nitpicking. Overall a nice hotel I will use next time in Zurich

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel S, Manager at Sorell Hotel Seidenhof, responded to this review, July 9, 2013
Dear guest
Many thanks for your feedback. We are glad to hear that you were satisfied with us. We have taken your concern about the breakfast service into consideration and we will take the necessary measures immediately. We are pleased to hear, that you will be back to our hotel again and look forward to welcoming you again as our guest soon.
Yours sincerely
Matthias Ramer
GM of the Sorell Hotel Seidenhof
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sorell Hotel Seidenhof

Address: Sihlstrasse 9, Zurich 8021, Switzerland
Phone Number:
Location: Switzerland > Zurich
Amenities:
Bar / Lounge Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#26 Family Hotel in Zurich
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sorell Hotel Seidenhof 3.5*
Official Description (provided by the hotel):
The Sorell Hotel Seidenhof is a popular business and leisure hotel in a top location in Zurich. You will soon feel at home here thanks to the hotel’s practical and comfortably furnished rooms combined with friendly and uncomplicated service that always remains very professional.The hotel is located directly adjacent to Zurich’s famous Bahnhofstrasse with its diverse shopping possibilities. The lakeside boardwalk, numerous restaurants, bars, trendy eateries and cinemas are all within easy walking distance.A lunchtime or evening meal in the hotel’s trendy casual Asian Dining restaurant Mishio with its unique garden oasis, is particularly recommended. ... more   less 
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Also Known As:
Sorell Hotel zürich

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