We're from the US. My husband's company is based in Zurich, so he's there, often, on business. I joined him on his most recent trip, so he decided to book a room at the Alden, based on the recommendation of Zurich based colleagues, Trip Advisor reviews and its great location. When we arrived, we were immediately told our room had water damage, that no other rooms were available and that they'd booked a room on our behalf at a hotel nowhere near the Alden, closer to the airport. We completely understand things happen, but they made no attempt to contact us before our arrival. They had my husband's name, company name, travel agent's contact information, etc., but couldn't be bothered to inform us of the situation before we arrived by taxi from the airport at the hotel. We were given 3 taxi vouchers and turned away. We were just shocked at the complete lack of customer service at such a hotel.