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“One of the best I've ever stayed at” 5 of 5 stars
Review of Alden Luxury Suite Hotel Zurich

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Alden Luxury Suite Hotel Zurich
5.0 of 5 Hotel   |   Splugenstrasse 2, Zurich 8002, Switzerland (Formerly Alden Hotel Splugenschloss)   |  
Hotel amenities
Ranked #20 of 133 Hotels in Zurich
Certificate of Excellence
California
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“One of the best I've ever stayed at”
5 of 5 stars Reviewed May 21, 2013

A boutique hotel with lots of amenities, friendly and alert staff, great location, and spacious suites. And the food they serve...yum. We stayed here nine nights.

They have all the amenities: robes, slippers, all that fancy smelling stuff in the bathroom, fresh fruit, champagne on check in, two Sony flat screens with about a dozen English speaking channels (BBC, CNBC, etc.), shower stall and Jacuzzi tub, heated towel rack, mini bar with free non-alcoholic drinks and snacks, and more.

The staff are extra friendly, reliable, alert, and knowledgeable. We were greeted on check in with complimentary champagne. The receptionist reminded me by suite phone that I needed to make Moms Day arrangements as pre-planned by email. The bellhop lugged our luggage to the suite and reviewed all the features: thermostats (one for each room), mini bar, TVs, and lighting system. The receptionist was helpful in acquiring train tickets for a round trip excursion to Geneva. Housekeeping tidied the suite every day, turned down the bedding at night, and ensured all the supplies were well stocked. Upon checkout, as we were piling into the taxi for the airport, the bellhop noticed I had left the carry on luggage in the room...he went and fetched it for us. Had we left it behind with the camera inside, there would have been no pictures of Zurich and the hotel [see below].

Zurich is a gorgeous city...a fair blend of old and new architecture, with lots of quaint winding narrow streets. Alden is located in a quite neighborhood within 20 min walk of Banhofstrasse, the upscale shopping area, and of the Lake Zurich pier where the around the lake boat shoves off about ever half hour. And perhaps the best restaurant in town, Le Rendevous, a pizzeria, is but two blocks away...try the carbonara. Teddy's Souvenir Shop is the best place for finding mementos of your trip to Zurich; it's a 25 minute walk from the hotel.

Although my wife and I opted for the Junior Suite, 1B, our suite was the biggest suite I've ever stayed in...way bigger than Embassy Suites for example. There was even a hallway leading from the entrance door to the living room. The suite consisted of: living room, bedroom, bathroom, toilet room, and hallway. Unless you have extreme claustrophobia, the Junior Suites should be more than enough room. And, most importantly, there were dozens of drawers, hangers, and wardrobe space to accommodate all the clothes and accessories for our nine night stay. Except for an occasional thump from above, the suite was almost perfectly quiet; certainly there was no street noise even during the work week.

The hotel restaurant serves breakfast both buffet and to order every morning. And the hours are long enough that even touring sleepyheads can roust for some eggs Benedict. One weakness in the otherwise near perfect hotel is their limited lunch and dinner menu. Although the food is great and the service flawless, there are but six entrees offered on the dinner menu. And only three deserts are listed. Over a nine night stay, one quickly gets bored with the same food; so we spent most of our meals at outside restaurants, which are excellent for the most part.

There was one more issue...the bedding. They use thick quilts and no sheets. So it turned out to be too warm with the quilt over me and too cold without the quilt. There was no way to layer and find a happy just right medium temperature. But that was just me; my wife loved them and slept like a log. The bed itself was quite large and comfortable.

Room Tip: Even the so-called Junior Suites are large, well outfitted, and comfortable.
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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231 reviews from our community

Traveler rating
    163
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    8
    5
    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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English first
Asuncion, Paraguay
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 8, 2013

We had a perfect stay. Hotek is prefectly located near city center n a veru quite location. Very good attention and service. Nice restaurant. Is a perfect boutique hotel. Very nice suites, new furniture, nice decoration. No doubt to stay there if you want a quiet and well located hotel.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Boston, MA
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed April 9, 2013

This was our 2nd time staying at the Alden in Zurich - we love this hotel! It is located in a relatively quiet section of the town, yet close to the Bahnhofstrasse area and the lake. The suites are generous and nicely decorated. We opted to take our breakfast in our room - it was excellent and arrived on time; we also love the 24hr room service. The Alden has a great staff, always helpful, friendly and upbeat - most of the people we recognized from our first stay. We will be back in Zurich, and are looking forward to staying at the Alden again.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed April 4, 2013

I stayed three nights around easter 1013. Alden is a good hotel in Zurich, location is near the city center, the palace is very elegant, the suites are well furnished, spacious and confortabile. They're very gentle. Anyway, the Ensemble don't deserve such a classification (5 star), it looks like a boutique hotel, than a complex 5 star hotel: the difference is easily visible. Breakfast is not exactly you can expect in a five star hotel.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Austin, Texas
Level Contributor
3 reviews
5 of 5 stars Reviewed March 19, 2013

After spending two weeks skiing in the Austrian Alps we took two days to wind down before traveling back to the U.S. We choose this hotel because it appeared to be a good value for the size of the rooms for a 5 star hotel. We were not disappointed. The location is unusual, on the far side of downtown (further from the airport) towards the corporate HQ's of many banks. Most of the tourist hotels are near the BahnHof or on the Airport side of downtown or by the Opera house. This was fine for us, but it meant that we had a 15-20 minute walk to most destinations. This is not a walk out the door and be in the middle of everything. We preferred the location, especially after spending a week in St. Anton in a Hotel over a disco.

So - the rooms are LARGE. 75 sq meters, the size of a small apartment. The bathroom was huge, with jacuzzi style tub and separate shower. This would be a great place to spend a week if you had to spend that much time in Zurich, it was like visiting a friends house.

We ate breakfast in the hotel restaurant each day, including eggs prepared to order. We did not use the room service or dinner options at the hotel so I cannot speak to this, but there is a comprehensive room service menu from the hotel kitchen.

We would definitely stay there again for work or holiday.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sao Paulo, SP
Level Contributor
138 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed March 10, 2013

I stayed one night at Alden as part of a business trip this feb '13: it's a boutique hotel which means more attentive service. Rooms are huge by any standard as all have a separate living room with sofa and dining table. Decor is a mix of modern with classic antique pieces of furniture like the "Secretaire Desk". Very good taste.

Hotel is a more two blocks from the lake and its promenade but it was extremely cold for a walk this time: I imagine it must be quite beautiful during spring/summer.

Room Tip: All rooms are basically the same , huge and nicely appointed but ask for higher floors to avoid , li...
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lausanne, Switzerland
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed January 13, 2013

Spent week-end at Alden, Choice was made in relation with attractive week-end prices. The hotel seemed very empty which is fine. Reception upon arrival was kind but not at departure. When I requested a 12 noon to postpone check out to 1pm, it was immediately refused and we were called in the room 20 mimutes later to speedup. Not very commercial attitute. Instead to have minimum service during week-ends due to low occupancy, the management should instead provide top service and be flexible in order to have clients coming back. It proves again that low prices have an impact on quality.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Alden Luxury Suite Hotel Zurich

Address: Splugenstrasse 2, Zurich 8002, Switzerland (Formerly Alden Hotel Splugenschloss)
Location: Switzerland > Canton of Zurich > Zurich
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#15 Luxury Hotel in Zurich
#17 Business Hotel in Zurich
#20 Romantic Hotel in Zurich
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Alden Luxury Suite Hotel Zurich 5*
Number of rooms: 22
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Also Known As:
Alden Hotel zürich

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