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“Well pleased with Ibis hospitality” 4 of 5 stars
Review of Ibis Zurich City West

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Ibis Zurich City West
2.0 of 5 Hotel   |   Schiffbaustrasse 11, Zurich 8005, Switzerland   |  
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Ranked #71 of 123 Hotels in Zurich
GreenLeadersSilver level
Philippines
Top Contributor
180 reviews 180 reviews
39 hotel reviews
Reviews in 49 cities Reviews in 49 cities
192 helpful votes 192 helpful votes
“Well pleased with Ibis hospitality”
4 of 5 stars Reviewed April 9, 2013

First time for us to travel to Switzerland and we chose Zurich because of our friends who lived there. We were met with warm hospitality at the airport and cheerful smiles at Ibis Zurich City West hotel lobby. Instantly we felt at home in Ibis; check in was smooth and immediately we were brought up to our small hotel room. We had a room with twin beds, a safe, fridge and a clean toilet with shower. It was freezing cold outside, and the warmth inside our room was a welcome change. The following morning we ate at their Dining area near the lobby; they serve daily continental buffet breakfast. Ibis hospitality was very good; I observed that their hotel staff goes out of the way greeting their guests with a warm hello and asking them how they are. Since I did not have any laptop, they helped me access my emails through their personal computers at the Lobby. Calling for a taxi was not a problem, you just have to tell the receptionist. If you want to stay a bit longer in the city shopping, you can also arrange for a late check out.You may also leave your luggage with the concierge. We were truly impressed by Ibis hospitality and customer service. I will surely recommend this nice hotel to my friends and relatives.

Room Tip: You have to book ahead and specify what room you want and what type of beds you want so that you wil...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leandro_Renggli, Manager at Ibis Zurich City West, responded to this review, April 24, 2013
Dear saint28daisy
It is a huge pleasure to read your feedback on our delightful services and cheerful staff. A review such as yours is the reason why we all are happy and proud to work in hospitality business. We send you best regards from Zurich and all the best for your future journeys.
Leandro Renggli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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571 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Hannover, Germany
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 8, 2013

I am staying in the Ibis very often, whenever I am in Zurich. Good value for money, don't expect something special, but the rooms are functional and clean, always in good condition and the breakfast is nice as well. The right place to stay for a short business trip to Zurich.
A special hint: ake the local train (S16) from the airport to Hardtbruecke. This takes you 10 minutes and the hotel is in walking distance. Taxis take an hour and way more money.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leandro_Renggli, Manager at Ibis Zurich City West, responded to this review, April 9, 2013
Dear Achim_Gleissner,
Thank you for being our regular guest and your kind words here on tripadvisor. We underline your hint regarding the Train S16 from the airport to the station "Hardbrücke" as it is easy accesible as well as a good deal. We hope to see you soon and wish you a good time. Best regards
Leandro Renggli
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Nyon
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 8, 2013

Placed in the trend setting part of Zürich, easy access, clean, good service! I would recommend it for guests wanting a good quality price hotel close to all amenities and 5 tram stops away from the city center!

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leandro_Renggli, Manager at Ibis Zurich City West, responded to this review, April 9, 2013
Dear guest,
Nice to hear that you had a comfortable stay with us and we are happy to welcoming you again on another occasion. Best regards
Leandro Renggli
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Fair Lawn, NJ
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 4, 2013

We really liked this hotel - booked it on line without much info and had our doubts, but it turned out to be great. It is steps away from the Technopark stop on the tram and in an up and coming area of town. The desk staff was helpful and easy to deal with. The room was not large, but a very good design and very comfortable. It was also clean and we felt safe.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
35 reviews 35 reviews
31 hotel reviews
Reviews in 30 cities Reviews in 30 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed April 2, 2013

The rooms are everything you would expect from our good old reliable Ibis. Clean, comfortable and spacious enough. The staff are very friendly and helpful.
The only drawback is the location; it's really off the beaten track. It must be a good 30/45 minute walk to the centre. There is a feeling of isolation and a nasty stench from a nearby chemical works. There is a tram/bus stop 5 minutes walk away, there isn't much in the way of restaurants and shops near to the hotel. One of the reasons why we chose to dine in the hotel restaurant one evening. The food was actually very nice.
A word to the wise; on a Sunday everything is closed in Zurich! It's like a ghost town. You will be lucky to find only Starbucks and McDonalds open.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leandro_Renggli, Manager at Ibis Zurich City West, responded to this review, April 9, 2013
Dear Hampstead30,
We are glad to read your review about your stay at the ibis Zürich City-West and appreciate your comment about our friendly and helpful staff as well as about the good food you ate at our "Swiss Bistro"-Restaurant. The hotel indeed is a bit out of the city center which doesn't mean that the sorrounding has nothing to offer. Our friendly staff is always glad to provide some tips. All the best and warm regards
Leandro Renggli
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Stuttgart
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 20, 2013

Good value for money. Perfect location for business in western part of Zurich. Very attentive reception, nice breakfast buffet. Good value for money. Perfect location for business in western part of Zurich. Very attentive reception, nice breakfast buffet.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leandro_Renggli, Manager at Ibis Zurich City West, responded to this review, March 21, 2013
Dear LucieStuttgart,
As short and sweet your comment is, as short and sweet shall be our response. Thank you very much and have a good day:)!
Leandro Renggli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 19, 2013

November being just a month away from Christmas, my wife and I decided to take a stopover in Zurich en route to Amsterdam where I had an exhibition to attend.

The hotel is near to the Central Station, being a 10 minutes tram ride one way. The frequency of the trams is quite good with there being hardly much time being spent waiting for them.

We arrived by an evening flight, arriving at the hotel by 8pm. The reception was courteous and promptly gave me a package that I had earlier request by phone to be kept for me, when handing me the keys during Check-In.

The room was compact but spacious enough for us to be able to open our suitcase, with the TV channels showing quite a few channels, although most of them were in German, with a couple of them in French and Italian, and one or two English ones, mostly news channels.

The Ibis breakfast experience was not different here than what we have come to expect when staying in an Accor Hotel. The light drizzle in the parking lot facing the restaurant was a nice sight to be enjoying the breakfast in.

There is one experience in this hotel that I should mention - that of the helpful nature of the staff when it came to help with a locked luggage where we had forgotten that the key was inside it. It took awhile but had it not been the sheer generosity of the receptionist in providing me with a toolbox to help me choose the right tool to open the lock, which I was eventually able to. Kudos to them for that.

All in all, if I am in Zurich, I would definitely be choosing this Ibis to stay in. Unless offcourse there are no rooms available on the chosen dates. In which case it will be tough to choose an alternative, after having had such a memorably relaxing stay here.

Room Tip: Choose a room that is facing the parking lot, if not one that is on the 2nd floor.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leandro_Renggli, Manager at Ibis Zurich City West, responded to this review, March 21, 2013
Dear Hatts-off,
We were delighted when reading your detailed review on your stay at the ibis Zürich City-West and were especially glad that we could help you on your problem with the locked suitcase. It is obviously the unexpected things that make a stay memorable. We wish you all the best and looking forward to welcoming you on another occasion. Best regards
Leandro Renggli
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Zurich City West

Address: Schiffbaustrasse 11, Zurich 8005, Switzerland
Phone Number:
Location: Switzerland > Canton of Zurich > Zurich
Amenities:
Restaurant
Hotel Style:
#4 Green Hotel in Zurich
#36 Family Hotel in Zurich
#56 Business Hotel in Zurich
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Ibis Zurich City West 2*
Number of rooms: 155
Official Description (provided by the hotel):
The Ibis Zurich City West hotel is located in a stylish district of Zurich, close to the motorway and 100 m from the Technopark business centre, 9 km from the airport and 10 min from the main railway station. The hotel offers 155 rooms with air cooling (including 5 for guests with limited mobility) as well as a restaurant, a terrace area, a bar serving light meals and snacks 24 hours and private undercover pay parking. Business guests will appreciate our WiFi Internet access. ... more   less 
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Also Known As:
Ibis Zurich City West Hotel
Ibis Hotel zürich
Accor Zurich City West

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