The receptionist, whom I later found out was the manager, welcomed us to the hotel, took our details, my companion provided his credit card I had my passport handy gave it to her. She scanned it. Standard procedure, all good. She was charming. Had dinner retired early to bed as we had a busy schedule ahead.
The hotel was fine, I particular remember the bed linen was crisp and inviting. The dinner was good and the waitress was particularly nice and friendly. BUT...
At about 11ish, we were woken up by an extremely loud knock on the door. It was the night manager, demanding very rudely to see our documents, threatening me with the police. I gave him all the information required, half asleep, not understanding what the problem was.
It transpired that the receptionist-manager should have scanned the passport of the credit card holder. By not doing so, the police could have turned up!
That is absolutely fine. I have no problem with that. My disatisfaction lies on the way the matter was handled by the night manager Mr. Rozas Rinaldo. He was unapologetically rude, challenging and inconsiderate to his guests. I could not sleep at all after that. So it was not good value for money.
- Official Description (provided by the hotel):
- The Hotel Montana Zurich is located 300 metres from the Zurich Main Station, in a quiet side street close to the Sihl River. It offers stylish rooms and free Wi-Fi. All rooms feature elegant, modern furniture, a flat-screen satellite TV, Tea,- Coffee Kettle, a safe, a direct-dial telephone with voice mail, and a bathroom. The restaurant serves a hearty breakfast buffet and small dishes throughout the day. The Hotel Montana also features an underground car park and a 24-hour reception. The centre of Zurich and the Bahnhofstrasse shopping street are only a 10-minute walk away. All sights and attractions of Zurich can be easily reached on foot or by public transport. ... more less
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- Also Known As:
- Best Western Montana
- Best Western zürich
- Best Western Zurich
- zürich Best Western
- Hotel Montana Zurich