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“the best” 5 of 5 stars
Review of BEST WESTERN Premier Hotel Glockenhof

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BEST WESTERN Premier Hotel Glockenhof
4.5 of 5 Hotel   |   Sihlstrasse 31, Zurich 8001, Switzerland   |  
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Ranked #35 of 123 hotels in Zurich
Monterrey, Mexico
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“the best”
5 of 5 stars Reviewed May 2, 2013

The concierge and the staff were super kind and helpful. The room was impeccable and I love the nesspreso machine..........my room was Very clean and comfortableand BTW Delicious free breakfast!
The location is perfect just near the bahnhoff strasse which is the center of zurich. You have a coop just 1 minute away if you need any kind of groceries.

Room Tip: You can have a room with a balcony
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelier03, Manager at BEST WESTERN Premier Hotel Glockenhof, responded to this review, May 5, 2013
Dear guest
Thank you for your lovely review and the 5 star score you gave us. I am glad to hear that you felt very well looked after by the entire team and that you have very much enjoyed your stay with us. We certainly hope to have the pleasure to welcome you back in the near future.

Matthias Sutter, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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168 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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Zermatt, Switzerland
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 23, 2013

The hotel is in the heart of Zurich near the Bahnhofstrasse and Paradenplatz. Great starting point for museum visit, shopping, ...

Hotel has been recently renovated (at least looks like) - in a modern style. Staff is helpful. Free Wifi, parking available. Well set-up for families as the hotel offers connecting rooms. Breakfast are good (but not as good as in Schweizerhof). The only bad news is the price ... but it is Zurich.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelier03, Manager at BEST WESTERN Premier Hotel Glockenhof, responded to this review, April 28, 2013
Dear Guest
Thank you for your review on TripAdvisor. We are delighted to read that you enjoyed your time with us and hope to see you soon again.

Matthias Sutter, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed March 25, 2013

On the bright side:
- Perfect location – all main business centres, stores and Banhofstrasse just few steps away, so you should not waste your time and money for a taxi when;
- VERY good room cleaning, all is very clean and, at the same time, cleaning woman is very accurate with your personal belongings.
- A glass wall in bathroom gets sunlight into and makes showering more funny;
- A wooden floor add a warm in all meaning of that;
- Very good designed lights, I personally like night mode when button near the bed turns the light in bathroom at 5% of total, so you can go there not really waking up;
- Near working table right on the wall yu can finds all type of sockets: US, UK, European and Swiss – very comfy;
- Fax (payable) and free printer services makes this hotel very convenient for business;
- Internet speed (cable): 5 ms, 47 Mbps download, 45 Mbps upload;
- Breakfast is very good. Famous Swiss cheeses assortment adds some local taste for you.

On the dark side:
- Receptionist Ahmad looks too serious. Good smiling always makes front desk more friendly and inviting.
- To use Wi-Fi service you should obtain from receptionist a new voucher EVERY DAY. This voucher is valid for ONE device only. To get access to internet you should enter login and password EACH TIME when getting access, which is very inconvenient and time wasting. That kind of service is very unusual for the 4 star hotel, I believe. The Wi-Fi is slow, so video stream doesn't works properly. Skyping has some troubles too. The RJ-45 cable socket near the work table can and fixes this problem, but if your device doesn't have Ethernet in, you will have poor internet connection.
- Corridor and elevators walls are needed to be refreshed.

Conclusion:
Good value for the money. For businessmen and businesswomen with laptops only ;)

Room Tip: When booking ask for court facing room, in that case you'll have almost the same view, but much...
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelier03, Manager at BEST WESTERN Premier Hotel Glockenhof, responded to this review, March 31, 2013
Dear guest, thank you for taking the time to share the recent experience you have had at the Glockenhof.
The main thrust of your post indicates that you enjoyed your stay overall, with one or two let downs. I assure you that the "dark sides" will be discussed with the reception team and the management.
We hope to have an opportunity of hosting you again soon.

Matthias Sutter, General Manager
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Sharm El Sheikh, Egypt
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 15, 2013 via mobile

I spent just one night at the hotel , it was really nice , so clean room and well organized , I had all what i needed in the room,I would love to stay again at Glockenhof if I will come to Zurich in the future.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelier03, Manager at BEST WESTERN Premier Hotel Glockenhof, responded to this review, March 25, 2013
Dear guest, we are glad you enjoyed a memorable stay with us and we hope there are many more visits to come.

Matthias Sutter, Genaral Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 26, 2013

Visited Switzerland for an Economic Forum - Davos is tooo expensive at the time of the Summit - and my friend recommended me the Glockenhof.
Happy with the hotel. Nice central location - the central streets just in a block.
Room was very comfortable and big enough.
Nice light bathroom with the window to the room; cofemachine in the room. Nice service and polite persons on the reception.
Breakfast was included in my rate - but was a little bit scanty.
There are 2 computers and a printer on the first floor (near the restaurant). In-roon wifi is free - you have to take a 24 hrs. code on the reception. One code is valid for 1 device only - so, I got 2 for iPad and iPhone. An internet speed was slow at the evening and OK in the morning.
Probably will return if I`ll be in Zurich.

Room Tip: ask for a high floor - the street is noisy and as high you are living - as quieter you will feel
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelier03, Manager at BEST WESTERN Premier Hotel Glockenhof, responded to this review, January 27, 2013
Dear guest

Thank you for your lovely review and the 5 star score you gave us.
Many thanks for your observations, we will take on board your positive and your constructive points to make our hotel even better. For your next stay we recommend a room to the courtyard away from the street.

We are looking forward to welcoming you back soon.

Matthias Sutter, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monterrey, Mexico
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 22, 2013

I stay there 2 years ago and coming back this year..........Best service, super clean, great staff, best location you can have! Love the bathroom and the coffemaker! The breakfast is delicious :) I stay in a room with a balcony with the best view what else can I say

  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelier03, Manager at BEST WESTERN Premier Hotel Glockenhof, responded to this review, February 3, 2013
Dear guest

Thank you for your lovely review and the 5 star score you gave us. I am very pleased to hear that the hotel fulfilled all your expectations and we are looking forward to welcoming you back in the not too distant future.

Matthias Sutter, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lausanne, Switzerland
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 29, 2012

Nice hotel with a terrific location 3 mins by foot from the main shopping street (Bahnhofstrasse). Run by the owner, which is always nice. Must be the best Best Western in the world. Not 5-star, but a decent 4-star. Breakfast is not the most original but opens at 6.15 a.m. which is decent. Dinner in the restaurant can be avoided. Prices are ok, not a bargain. Clean rooms, but watch out if traveling 2+ in a room: transparent bathroom walls!

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelier03, Manager at BEST WESTERN Premier Hotel Glockenhof, responded to this review, January 13, 2013
Dear Guest

Thank you for taking the time to share the recent experience you have had at the Glockenhof.
Our aim is to provide great service, and we can always look to improve this, thanks to valuable guests feedbacks such as yours. We have three different room categories and for your next stay I would recomment a standard room where all the bathrooms are closed. It is true that our comfort and superior rooms have bathrooms with glass walls but even in these categories we have a choice of rooms with milky glass or shutters. Just ask for it with your next reservation. At the moment we are undergoing a process to improve our breakfast offer and hopefully you will be able to enjoy it next time. Concerning the dinner I would be happy to discuss this with you personally, you can always call me or reach me under matthias.sutter@glockenhof.ch.

We are looking forward to welcoming you back soon.

Matthias Sutter, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN Premier Hotel Glockenhof

Address: Sihlstrasse 31, Zurich 8001, Switzerland
Phone Number:
Location: Switzerland > Zurich
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#21 Luxury Hotel in Zurich
#36 Business Hotel in Zurich
#37 Romantic Hotel in Zurich
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — BEST WESTERN Premier Hotel Glockenhof 4.5*
Reservation Options:
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Also Known As:
Best Western zürich
Best Western Zurich
zürich Best Western

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