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“Abusing privacy” 1 of 5 stars
Review of The Dolder Grand

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The Dolder Grand
5.0 of 5 Hotel   |   Kurhausstrasse 65, Zurich 8032, Switzerland   |  
Hotel website
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Hotel amenities
Special Rate
CHF1,080 (CHF)
Ranked #1 of 123 hotels in Zurich
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Abusing privacy”
1 of 5 stars Reviewed September 6, 2013 via mobile

I checked in for 2 night and they asked for c/c approval for the nights(1600sfr) and for extra(600sfr)
I duly digited my Pin on the machine
The day after i got an other charge on my c/c for 100sfr
They did not ask me
If the first time they asked my Pin and the second no,it means they kept track of it
The final bill was lower than the first approval
They explained that it is their policy to make sure there is enough credit(4%!)
Now i have to check that they cancelled the extra amount and they don t use without my consent my c/c again
My policy is not to go in this place again

Stayed September 2013, traveled on business
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark_Jacob_TDG, Managing Director at The Dolder Grand, responded to this review, September 25, 2013
Dear Guest

We refer to your feedback via e-mail and your review on Tripadvisor.

Our credit card transaction system corresponds to a largely standardized procedure as implemented in many hotels and other operations in Switzerland. The security and integrity of your payment information was at no point jeopardized nor was there a transaction on your credit card without your consent. We regret that your perception is a different one and would like to reassure you that we regularly monitor and follow all security regulations in that regard, in order to ensure the highest possible comfort.

The payment process when paying your hotel bill by credit card by default is as follows: At check-in, after inputting the pin code, the credit card is authorized with the necessary amount to cover room rate and potential extras. The authorization amount is hereby explained. At check-out and upon receiving the guest’s consent, the amount of the open balance is charged to the credit card upon check-out. With this transaction any excess authorisation is automatically cancelled and cannot be used anymore. Since this procedure is considered as one transaction, it does only require a single pin input. For a further charge, however, a re-authorisation from your side (pin or signature) would be required. In terms of the specific authorization of your credit card, we have already informed you about our standard to regularly reconcile open accounts with the authorized amounts and the exact procedure in your case. Should you have any further questions, please kindly let us know.

We appreciate your understanding and truly hope to welcoming you back to the Dolder Grand in the near future. Until then we wish you all the best.

Yours sincerely

Mark Jacob
Managing Director
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422 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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English first
Auckland Region, New Zealand
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 5, 2013 via mobile

This hotel was one of the best we have ever stayed at. It was impossible to fault the quality of the accommodation or the level of service provided. The location us very quiet, next to a golf course and forest area, yet only 15 mins from town with a shuttle service. The rooms were beautifully appointed - we stayed in the historic part and would recommend the delux room class with balconies as the views are just lovely. The garden restaurant was excellent, again, as it was summer, with a lovely outlook as we could eat on the terrace. Reception and concierge services were outstanding - helpful without being over the top. The only small fault we could find was that the pool area was closed as the season had ended - might be worth reconsidering when it is only the first week of September and the temperatures are in the high 20s! Next time we come to Zurich we will definitely return to the Dolder.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark_Jacob_TDG, Managing Director at The Dolder Grand, responded to this review, September 23, 2013
Dear Guest

Many thanks for your recent stay at the Dolder Grand and for writing so favourably about us.

We are delighted to hear that you had a great time with us and not only reward our dedication to an attentive service culture but also the quality of the served culinary delights in our Garden Restaurant. Furthermore, we are happy that you appreciated the appearance of the room in the Main Building with its fantastic views from the balcony.

In terms of your comment regarding our Dolder Sports facilities, we wish to inform you that due to preparations for the winter season (open-air ice rink) the summer season ends no later than on the first weekend of September. In addition, a special event took place in the area of the Dolder Sports this year, wherefore we had to close the Dolder pool even a few days earlier than usual.

We hope to be able to welcoming you back next summer, so that you can then enjoy our open air pool. Until then we wish you all the best.

Yours sincerely

Mark Jacob
Managing Director
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Detroit, Michigan
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 3, 2013

everything is perfect except for sliding doors, it slammed every once in a while.. i convinced my self that it's air pressure and all, although i'm not sure how it works on sliding doors. the next day i discovered that it happened to my friend as well! so if you're looking for such kind of experience, this is your hotel.

Room Tip: ghosts are located in the main building..
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark_Jacob_TDG, Managing Director at The Dolder Grand, responded to this review, September 17, 2013
Dear Guest

Many thanks for your recent stay at the Dolder Grand and for your positive remarks.

First of all, we are delighted to hear that you had an enjoyable time and that we could meet your expectations. Regarding the sliding doors, we wish to inform you that your description does not reflect the usual functioning of the bathroom doors. Whereas we regularly inspect the doors, we regret the malfunctioning during your stay.

We hope to be able to welcoming you back soon again and wish you all the best.

Yours sincerely

Mark Jacob
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Orleans
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 3, 2013

This magnificent property overlooking Zurich (with its own tram into town) has always represented the finest in Swiss hospitality. But it has recently been totally refurbished and now stands at the pinnacle of fine service and tastefully luxurious surroundings. A must for anyone wishing to re-live the pleasures of the finest in food, accommodations and surroundings.

Room Tip: One with a lake view.
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark_Jacob_TDG, Managing Director at The Dolder Grand, responded to this review, September 11, 2013
Dear Guest

Many thanks for your recent stay at the Dolder Grand and your positive comment.

After an extended period of construction and renovation, we are now marking our fifth anniversary since the reopening, and celebrate the continuation of the tradition-rich history of the former Dolder Grand Hotel. Therefore, we are delighted to hear that you had a great time with us and enjoyed the appearance of our rooms with its fantastic views as much as the served culinary delights.

We hope to be able to welcome you back soon. Until then we wish you all the best.

Yours sincerely

Mark Jacob
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2013

The Dolder Grand in its entirety = Design. Space. Modern. Exquisite. Zen. Tranquil. Calm. Serene. Comfort. Relax. Stayed in many a beautiful hotel, but none compares to The Dolder Grand. It was truly an Ultimate experience.
In my opinion, the staff is what makes a hotel stay comfortable & memorable. Thats why our stay at The Dolder Grand was an Ultimate experience because not only was The Dolder Grand a Superior Hotel to a fault, it had staff equally 1st Cass to boot. I was expecting "butler-like" service- impersonal & overtly professionally courteous, but we were pleasantly surprised at how Genuinely Warm, Helpful & Friendly the staff are!
We stayed for 3nights but unfortunately, didn't have time to spa- valid reason to visit Zurich again!
PS. I loved taking the funicular up to the hotel- twas like my private stairway to a heavenly place!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark_Jacob_TDG, Managing Director at The Dolder Grand, responded to this review, September 11, 2013
Dear Guest

Thank you for your fantastic review of your memorable experience at the Dolder Grand and its flattering title.

It is a great pleasure to read that you highly valued the uniqueness of the hotel distinguished by its design and ambiance. Particularly, we are delighted that you reward our dedication to an attentive and genuinely warm service culture and are proud that our team was able to make the difference. Your feedback is motivation to us to continue our efforts in the same direction, and I will gladly share your comments with our staff.

We truly hope that you will come back soon (by rack-and-pinion railway) and find more time to explore our Dolder Grand Spa. Until then we wish you all the best.

Yours sincerely

Mark Jacob
Managing Director
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London, United Kingdom
1 review
5 of 5 stars Reviewed September 1, 2013

Our stay of two nights was perfect: our room with tiny balcony overlooked the golf course and Zurich to the Swiss Alps. Welcome by staff and service could not be faulted. The indoor pool and the outdoor spas are magic. The massages and facials are sophisticated and rejuvenating! Dining in the Garden restaurant was indeed a delicious experience. Room service was prompt and friendly. And catching the little train - the Dolder Bahn, into Zurich made it even more wonderful.

Room Tip: For tradition select a room in the original wing of the hotel.
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark_Jacob_TDG, Managing Director at The Dolder Grand, responded to this review, September 4, 2013
Dear Guest

Many thanks for your recent stay at the Dolder Grand and your gratifying feedback here on Tripadvisor.

We are delighted to hear that you had a great time with us and enjoyed the appearance of our rooms as much as the friendliness of our staff. Furthermore, we are happy that you felt rejuvenated after your treatments in our Dolder Grand Spa and appreciate your compliments on the served culinary delights. Last but not least, we value your hint at the rack-and-pinion railway which takes you into the city center in a few minutes.

It would be our pleasure to welcome you back to the Dolder Grand in the near future. Until then we wish you all the best.

Yours sincerely

Mark Jacob
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed August 22, 2013

In Zurich - it's worth staying in this hotel. T
he rooms are amazing and with all the technology . The spa so large and Clean & The food is always fantastic & The hotel is not in the center of town but easy to reach.

Had a great time & next time back in Zurich shall book there again.

Keep the good work. All the staff menbers are fantastic..

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark_Jacob_TDG, Managing Director at The Dolder Grand, responded to this review, August 26, 2013
Dear Guest

Many thanks for your recent stay at the Dolder Grand and your positive rating here on Tripadvisor.

We are delighted to hear that you had an enjoyable time and that we could meet your expectations.

It would be our pleasure to welcome you back soon. Until then we wish you all the best.

Yours sincerely

Mark Jacob
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Dolder Grand

Address: Kurhausstrasse 65, Zurich 8032, Switzerland
Phone Number:
Location: Switzerland > Zurich
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Zurich
#1 Luxury Hotel in Zurich
#1 Spa Hotel in Zurich
#5 Romantic Hotel in Zurich
#5 Family Hotel in Zurich
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Dolder Grand 5*
Official Description (provided by the hotel):
The Dolder Grand is the perfect environment for people who are looking for pleasure, exclusivity and relaxation: 176 luxurious rooms and suites, exquisite cuisine, a spa covering 4,000 square metres, generous banqueting and seminar facilities and a remarkable art collection. The original "Curhaus" dating from 1899 presents itself as the luxury-class City Resort. The hotel's elevated location, between the pulsating life of the city and a refreshingly natural green zone, provides a magnificent view of the city of Zurich, the lake and the Alps. ... more   less 
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Also Known As:
The Dolder Grand Hotel
Hotel Dolder Grand
Dolder Grand Hotel
Dolder Grand zürich

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