I give it five stars because everything met or exceeded the standard, and it was relatively inexpensive. As most have said here there are a few things you might expect at normal prices-- but probably not Zurich prices. No free wifi in room or in public areas. The free computers in the basement are very slow, and when I was there only one of them was working. The boutique aspect is a bit overplayed. Yes, there is only one English language channel if you really must watch TV. The bathroom overall is very fine with the exception of the very small shower--small enough you might hit the water lever while showering, either turning off, or worse, changing the temperature of the water.
But... the price was about the cheapest I could find anywhere in Zurich, even comparable to a popular youth hostel for a double, private room.
For that low price the room was very clean and well kept. Pillows were large and plump, there was an extra (and extra thick!) blanket in the closet. There were some tasteful toiletries included, that were replaced every day I used them. Bed was comfortable, bathroom mostly well-equipped. The room was not exceptionally tiny as I have experienced in other places in Europe. While others complained of the trams on the front side of the hotel, it didn't bother me. Of course the windows were closed because it was cold so in the summer it might be different.
The breakfast (not included but normally priced for Zurich) was above adequate and bordering on perfect. Good selection of eggs, bacon, sausage, cold meats and cheeses, yogurt, excellent breads, cereal, smoked salmon, and more. Tea and water were available, and coffee drinks were on request and included. I must say it was sometimes not well replenished. There were some customers very displeased with the lack of attention to restocking items, even after asking. But when I asked for something nicely, I received it. Mustn't be shy here to ask.
The breakfast area was very nicely decorated, with leather chairs and booths and solid tables. The colors were very complementary and an expansive mirror on the wall reflected the entire room.
It is a slight bit out of the old town but this is easily mitigated by the tram system. The trams are well organized and reliable. The desk clerk sold me a 24 hour ticket as well, an even bargain if you use the tram twice, better if you use it more. There is a bakery and grocery store very close so stock up if you want to save a little money. The clerks were friendly and helpful, pointing out all the sights and how to get there. Parking was available for twenty francs per day, half as much as using a garage downtown.
Overall I was very pleased with the cleanliness and the service, only slightly less so with the breakfast and the few small things mentioned here. I recommend it and the restaurant Linde Oberstrasse, within meters of the hotel.
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