We (3 adults) stayed at this hotel over the Christmas 2009 period and our Christmas holiday was spoiled by the hotel experience.
The hotel had absolutely no festive atmosphere whatsoever. The restaurant and bar staff were just plain unhelpful, unfriendly, rude and uninterested in you the customer. There is absolutely no grasp of customer service about the hotel at all.
The restaurant serves food that is childlike in potion. You will leave the restaurant feeling hungry and sadly the prices don’t match the small quantities, as you will pay a high premium for very little. Don’t even think about trying the traditional dinner and music in the cellar, as the food served here is even smaller in quantity and very poor quality.
The bar had 3 (yes 3) types of drink, brandy, whiskey and beer (excluding the usual soft drinks and water) and if you do like any of the above be prepared to wait as the bar staff are not interested in serving you and really do just ignore you.
As the hotel is situated along a main road and in the middle of nowhere there isn’t anywhere else you can go within walking distance so just be prepared to die of starvation and thirst.
The hotel itself is fairly clean but our lake view rooms did have that horrible lingering stale cigarette smell which was covered when we checked in by a pleasantly sprayed fragrance but thereafter we were left with the smell. The bathrooms were clean but could do with an overall, as there was the neglect of peeling paint, stains and wobbly wall units.
The train line outside the hotel is fairly busy which was surprising as it was the festive season but the trains didn’t annoy us.
Definitely not my idea of 3 stars. Bad experience all round and would suggest you do not book this hotel.
- Also Known As:
- Comfort Inn Lausanne
- Comfort Hotel Lausanne
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