We have stayed in Palace 1 night a few weeks ago. Having studied in the Swiss boarding school and then in Lausanne, on many occasions have I heard people telling me that the hotel is nice. But that was 15 years ago i guess. We were very disappointed.
We have checked in around 6 pm and when brought to our rooms ( we had 2 rooms) we have noticed that the air conditioning wasn't working properly. The fan was blowing but no cold air coming out. Having mentioned that we were assured its just because we have just arrived and it takes time. Ok....so we went for a dinner and have come back at 12. Again in the room we saw that its still hot but since again we have just entered the room, we decided to wait. After 30 min it was obvious its a fan and not an air conditioning. My husband have fallen asleep and when I called someone to come (Quite a rude and uninterested night clerk) and repair it I was told "it works can't you see, it blows air" ,then i was told that there is nothing to do, no one can repair it at this time and finally that we can move rooms ( which at 1 in the morning is useless). I find it absolutely unacceptable for a hotel of this class and price!!!!! which calls itself a Palace to not have anybody that can repair the aircon at this time and frankly this kind of problems are so basic that they should not even be an issue in these types of establishment. In the morning my mum being in the other room, has told me she had the same problem and she did move rooms but it wasn't much better so I am guessing the hotel is saving on energy. Very disappointing. Switzerland is loosing its charm, sense of service and seems like they are cutting costs, yet the prices are raising.
Having mentioned it in the morning, no reaction from the reception.
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