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“Good stay” 4 of 5 stars
Review of Lausanne Palace & Spa

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Lausanne Palace & Spa
5.0 of 5 Spa   |   Rue Grand-Chene 7 - 9, Lausanne 1002, Switzerland   |  
Hotel amenities
Ranked #2 of 43 Hotels in Lausanne
Zurich, Switzerland
Top Contributor
89 reviews 89 reviews
85 hotel reviews
Reviews in 77 cities Reviews in 77 cities
61 helpful votes 61 helpful votes
“Good stay”
4 of 5 stars Reviewed June 3, 2013

Stayed here for 2 nights in May/June 2013. Professional staff, good cleanliness, large (although a bit outdated, but that's a matter of taste I guess) room, comfortable bed, good facilities... Nothing to complain about really, except maybe that the spa facilities (men's side) are a bit small compared to other Leading Spa hotels, but still good enough. I highly recommend treating yourself to the marvellous Sunday brunch buffet!

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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304 reviews from our community

Traveler rating
    230
    47
    13
    9
    5
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40
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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English first
Algiers, Algeria
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed June 2, 2013

Like a 2nd home, super friendly staff, great food at the Brasserie, and A great Club sandwich at the bar. Best location in Lausanne. Great rooms (The newly refurbished ones), great views. Great hotel!

Room Tip: Refurbished rooms with Lake view
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Petersburg, Russia
Top Contributor
52 reviews 52 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed May 31, 2013 via mobile

Palace has excellent service, room, food, location. Staff is always ready to help, their advises are highly professional and nice. View to the lake from my room was fabulous, despite the rainy weather. Room are just the top. Layout, furniture.
SPA is the best SPA you can have. Yoga bar offers great nutritious drinks. Treatments and facials are relaxing. They have a special aroma candles. Highly recommend to stay if you are in Lausanne.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lausanne, Switzerland
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 25, 2013

I did not like the blonde streaks the colorist put in my dark hair at the Aveda Hair spa. I complained so she subjected me to the Lausanne Palace Royal Treatment.This involves the water temperature at the wash basin turned up to very hot then to very cold and finished with the water poured on the head. Very uncomfortable experience . The managements response - 'if you don't like our services please go to another hotel'. And I gladly accepted their advice.No more Lausanne Palace for me ever again. Arrogant attitude and snobbish service seems to be their speciality !

  • Stayed May 2013, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 1, 2013

I stayed a week at the hotel. Very service oriented staff, restaurants are excellent.
The renovated rooms are made with the great taste, unfortunately, windows were not done properly. So if your room overlooks city, you will hear every car movement in the neighborhood.
Be prepared to wait for the taxi for 5-10 min, if you did not order it in advance.
What really surprised me is that the bathrobe was disappearing from my room at every cleaning... Never happened in any other hotel :)

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tangerang, Indonesia
Senior Contributor
40 reviews 40 reviews
26 hotel reviews
Reviews in 20 cities Reviews in 20 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed April 10, 2013

I stayed for business trip on 23 March to 28 March and my colleagues booked me this hotel.
When I arrived the porter guy named Matthew was really fast & helpful taking my luggages, when he took it to my room he asked if I need connector plug ? Well sure !! It's very impressive.

The room is quite large & good design as well, bathroom modern design, free minibar is one of the advantage for sure : )
Well I the mattress is one of my concern due I have long flight from Indonesia and its perfect !! Combines with goose down pillows make you don't want to get up in the morning haha..

Breakfast menu are not as many choices as in Shangri La or Kempinski however is good varieties, after stay there for few days and ask for coffee with 2 sugars, this waitress named Marie (Hope I'm correct for the name) she remembers my coffee so she serves every morning without I asked, and its really impress me again.

I must say they must be have this great training to take people needs which is awesome.
Unfortunately I don't have time to enjoy the spa which I believe it gonna be great.
If I need to stay in Lausanne I think I know where I stay hehe..

Location is perfect, you just walk down less than five minutes to this branded shopping area, beware of your credit cards limit haha..

Ne peut pas attendre d'être de retour..

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlingame, California
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 7, 2013

The service is always truly excellent at this hotel. Rooms are nice, without being outstanding, but if you get a chance to stay in a room with a terrace overlooking the lake -- take it. Stunning views.
The Brasserie du Grand Chêne restaurant is really nice -- try the burger with foie gras topping if you dare! Health club is also nice, with good equipment. Haven't tried a spa treatment.

Room Tip: Get a room with a lake view, if possible.
See more room tips
  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allsuisse, Manager at Lausanne Palace & Spa, responded to this review, May 30, 2013
Dear Sir,

The Lausanne Palace & Spa would like to thank you for taking the time to review our property. We are delighted to hear you enjoyed your stay. I am sure your great advice will be very helpful to tripadvisor users and readers. You must ask for one of our newly designed rooms if your travels bring you back to Lausanne.

Best regards,

Alexandra Turcan
Director of Communications
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lausanne Palace & Spa

Address: Rue Grand-Chene 7 - 9, Lausanne 1002, Switzerland
Location: Switzerland > Canton of Vaud > Lausanne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Lausanne
#2 Family Hotel in Lausanne
#2 Luxury Hotel in Lausanne
#3 Business Hotel in Lausanne
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Lausanne Palace & Spa 5*
Number of rooms: 150
Official Description (provided by the hotel):
Luxurious Hotel in ornate six-story building situated in city center, with panoramic views of Lake Geneva. ... more   less 
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Also Known As:
Lausanne Palace And Spa
Lausanne Palace Hotel Lausanne
Lausanne Palace Spa

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