I arrived by train late afternoon on a dismal day. When I left the station and looked across the road to see the hotel my heart sank and it ran through my mind that I would look for another place to stay. As others have said, the exterior of the hotel is very off-putting: the canvas awning looks dirty and it generally looks very uninviting. However, the welcome I received was quite the opposite. I stayed 4 nights and throughout my stay the staff couldn't have been more helpful and friendly - at reception, at the bar, at breakfast. I had a couple of housekeeping queries and staff appeared it seemed like seconds after I'd hung up the phone. The room was a tad small - not much room between the end of the bed and the wall. But the design had obviously been well thought through and the storage space was ample and conveniently placed for me (I was on my own). And it was clean and smart. I would definitely recommend.

The place is located just across the road from Lausanne Railway Station, so it can be your perfect shelter if you are a business traveller desperately looking for a bed after a long day of meetings or a long-haul flight. Metro station is just the next building, and the receptionist will provide you with a free card for all means of transport for the next day so you won't have to pay for your metro or bus. The closeness of the railway station, metro and mcdonalds, well, call for extra security, so the doors to the room are made from solid metal, but my room itself was rather spacious, with great bed and very well maintained (no-smoking environment). Breakfast is quite nice as well, Nespresso coffee included.

Don't be put off by the awful architecture or the dated reception area, the room was lovely. Spacious, comfortable and nicely decorated, with the most delicious crisp linen and soft pillows. The decor in the room was also pleasant and although the shower-room was small, it was so cleverly designed that you could almost forget its size. My room was very quiet despite being opposite the beautiful 19th century train station. The staff were also charming and helpful and at £150, the room was good value for Switzerland. An excellent, well located place to stay when on business.

I have just come back from a work trip to Lausanne. The location of the hotel is excellent, directly opposite the railway station, unfortunately the outside does look quite rough!! We were greeted by a very happy, polite and helpful receptionist. Evertime we saw him after he always made a fuss. The rooms were a little hot as i couldnt work out how to turn the heating down. The room was modern, spacious, clean and tidy. The shower was amazing!! One tip would be to take your own coffee/tea/sugar. There was a kettle but no coffee etc. There was a bar and restaurant in the hotel. The restaurant was a little over priced. The breakfasts were good, scrambled egg, bacon, bread, rolls, ceral. The bar in the main reception area was busy all times of the day and night, with very polite staff.