This is one perfect hotel, from the hosts, to the location/view, to the immaculate condition. We stayed 2 nights in June 2013 in a family room with a view of the Matterhorn. Free taxi picked us up from the train station (look for the free phone board between the train area and the tourist info building). The hotel is in such perfect shape that we thought it had just opened a few months prior and were surprised to learn it had been open 7 years! Breakfasts were delicious and plentiful. Spa area is spotless and relaxing. Host,Rosmarie, is caring and welcoming. She helped us with everything from dinner recommendations to ski weather/lift reports. My son had a touch of altitude sickness after skiing and she was so concerned and helpful, allowing us to check out a bit later as they didn't have any guests arriving in our room the next day. Furnishings are eclectic and hand made. Very cool metal and wood working. We HIGHLY recommend this place and hope to return one day.