We stayed for 2 nights during the early part of winter 2012 based on the reviews online.
The views of the Matterhorn and the other mountains (when its not cloudy/foggy) were simply SPECTACULAR. This is especially when we booked the deluxe unit with downstairs living room and upstairs bedroom and floor to ceiling windows.
Getting to town was fun as we sledded (or you can ski) downslope all the way. Coming back up was easy with the eco-friendly electric taxis (costs CHF15 with voucher from the hotel / CHF20 otherwise).
Rosmarie, the owner was a great host and made us feel absolutely comfortable. She let us know the great restaurants in town and kept us informed about the weather (extremely important in winter) and what to do about town.
There was also a nice and simple spa with sauna, massage/yoga room, bath and toilets that guests can use for free during the evening.
Everything was clean, very good condition - couldn't ask for anything more.
Just note that as there are 2-3 ladies working in the hotel, you might have to do most of the heavy hauling of luggage yourself but its not big deal for us.
I would HIGHLY RECOMMEND this hotel to couples, families, skiers and hikers wanting comfort, a clean and well maintained lodging, great views, wonderful service, great value for money.