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“Charming, friendly” 4 of 5 stars
Review of Hotel Albatros

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Hotel Albatros
4.0 of 5 Hotel   |   Steinmattstrasse 93, Zermatt 3920, Switzerland   |  
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Hotel amenities
Ranked #60 of 118 hotels in Zermatt
Germantown, Wisconsin
1 review
“Charming, friendly”
4 of 5 stars Reviewed July 18, 2013

The staff is great! They are very accommodating and helpful. The hotel is charming. The rooms and bathrooms very neat and clean. The view of the Matterhorn in the morning is breath taking! The walk into town is refreshing and full of neat things to see along the way. Loved our stay!

Room Tip: Ask for a room with a view!
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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46 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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Pune, India
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed April 27, 2013

we were there for a night in Zermatt at the Albatros. The Hotel is really far away from the railway station , so if u have had a long journey , n are with luggage or small kids , then its a long walk , mostly on a gradient so it gets tiring. Also, the staff is hardly there n not very co-operative, n the main boss when spoken with over the phone regarding a problem that we encountered was ver non cooperative n downright rude. The rooms are good , with a safe vault , clean, n the buffet breakfast too is good enough. Even when we asked for assistance n help regarding the timings and different rates of the Matterhorn , we were rudely just handed over a small pamphlet which was on the reception. The hotel is good ,tho'' neither close to Matterhorn nor close to the station , nor close to the main church nor the city square,and of course the staff needs to be given lessons in courtesy.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nanikon, Switzerland
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 14, 2013 via mobile

a small but charming hotel. located near the Matterhorn glacier express cable car (650meter) and just 5-10min into the city center.
try to book rooms in the 3rd floor, the view is stunning!
enjoy your stay

  • Stayed April 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Contributor
49 reviews 49 reviews
29 hotel reviews
Reviews in 29 cities Reviews in 29 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed March 15, 2013

I would like to start with the perfectly friendly staff. From the first moment we entered the hotel, the staff at the reception, restaurant and other parts of the hotel tried to help us in any ways they can. They were very friendly and smiling all the time. The rooms were big and cozy with a big bathroom. You definitely feel like home. The location of the hotel was perfect. It was close to a bus stop where you can reach the lifts easily or you can also choose to walk because the lifts are also very close to the hotel. They came to pick us up from the train station upon our request. When I return to Zermatt, I will definitely choose to stay in Hotel Albatros again.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Zug, Zug, Switzerland
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 11, 2013

What do you expect from Zermatt? Nature, hiking, skiing, the Matterhorn? But there is more. Hotels like the Albatros will make your stay complet.
We come to the Albatros every Year again for a week in wntertime and for us it is just like changing one home to the other. Our hostes are more than friendly and when ever you have a problem, they are glad to help you.
The other good Thing about the Albatros is the location. Even it ist not right in the center of Zermatt, you will reach it by foot in 7 Minutes. It also means that it is very quiet in th night and you won't hear any partypeople till early in the morning.
The rooms are very clean and cosy. Especially the Juniorsuites with its big bathtubes are perfect for making evening at home.
Speaking about the evening: the Albatros doesn't have a restaurant and that is good so. Don't go to Zermatt in a Hotel with half Board, if Not necessary. Zermatt offers you more than enough perfect Locations to have a great dinner.
So we think Zermatt with the Albatros is something that goes perfectly together.

Room Tip: Suite or Juniorsuites
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
52 reviews 52 reviews
31 hotel reviews
Reviews in 35 cities Reviews in 35 cities
112 helpful votes 112 helpful votes
5 of 5 stars Reviewed December 30, 2012

We spent a wonderful week at the Hotel Albatros just before Christmas. The friendly and helpful owners, Anette and Yves, and their efficient multi-lingual staff (Andrea and Rosa on Reception and Isabella in the breakfast room) make every stay unique. As has been mentioned by other reviewers, the hotel is just enough out of the way to be quiet but close enough to walk easily to the Klein Matterhorn ski lift, bars, restaurants and shops. In fact, nothing in Zermatt is far,even on the coldest, stormiest days. The hotel is also spotlessly clean everywhere. The wellness room on the lower level boasts showers, sauna and steam room, very nice after a cold day on the mountain. Breakfast selection is varied ( breads, cheeses, cold cuts, cereals, fruit, yogourt etc) and you can order eggs and bacon or whatever you like from the kitchen. You can also order various types of coffee, my favourite being cappuccino. Although tHe hotel does not have a restaurant, the staff and owners will gladly recommend places to eat and make reservations for you. Everything at this hotel is done with a genuine concern for the guest's well being. That is why they have so many guests who return year after year as will we..

Room Tip: If you want a room with a view of the glorious Matterhorn, book early as these fill up first in high...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich, United Kingdom
Senior Contributor
42 reviews 42 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed December 28, 2012

we have just returned from a week in Zermatt for Christmas, this hotel is superb!
we have stayed at other hotels in zermatt, all are good, but we did like this one, its just far enough off the busy areas to be quiet, the rooms and sleep quality is superb, there is just no noise!! the rooms are great and have everything you need, from mini bar to balcony to bathrobe and chocolates on your pillow at night!! they also do a turn down service, which is a nice touch to come back in the evening to a tidy bathroom and fresh towels.
Breakfast is great, very tasty, the boot room is great and we had many a relaxing hour in the wellness area, which is beautifully clean and very peaceful, a sauna and steam room is very welcoming after a hard days skiing!
The couple who own this hotel, Annette & Yves are great, very charming and greeted us like old family! Yves took us to the station in his electric milk float when we left even though we had booked a taxi, which he then cancelled for us! Thankyou! Do not hesitate to book this, you will not be disappointed!!

Room Tip: All the rooms are great!!
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Albatros

Also Known As:
Albatros Hotel Zermatt
Address: Steinmattstrasse 93, Zermatt 3920, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Valais > Zermatt
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Suites
Hotel Style:
#36 Luxury Hotel in Zermatt
#45 Family Hotel in Zermatt
#54 Romantic Hotel in Zermatt
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Albatros 4*
Reservation Options:
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