We stayed at the Albatros for a week in July 2011, whilst on a walking holiday in Zermatt. The Albatros is a picturesque, chalet-style hotel situated on a quiet street a couple of minutes walk from the centre of Zermatt. The rooms are bright, clean and spacious, with comfortable beds and large balconies all facing towards the Matterhorn, although you'll need to be on a higher floor to get a good view of it over the buildings on the other side of the street. The shower (which is always something I'm particularly interested in after a long day hiking) was excellent.
The staff on reception were always very friendly and helpful.
Being a small, family run hotel, it's not really reasonable to expect them to have the resources of the larger hotels in town, but it's worth bearing in mind that this may introduce some compromises. Our train arrived in Zermatt at around 7:30pm, but the hotel is only able to provide a complimentary transfer from the station until 7pm. There are plenty of taxis around the station, so we didn't have any difficulty transferring, but the short taxi ride still cost us CHF17! The hotel's reception also closes at around 9pm (if they're not expecting any more guests), so you're given a code to open the front door after this time. Consequently, after 9pm the hotel's bar is shut, so there's no chance of quiet drink in the hotel after dinner before turning in for the day.
Despite being late July, after the weekend the hotel appeared to be almost completely deserted (as far as we could tell, there were only four other guests). This meant that the buffet breakfast was rather sparsely equipped, with no hot food set out at all on four mornings. I assume that we could probably have just asked for scrambled eggs or similar, but this was never mentioned by our waitress. Given the number of people that would be turning up for the buffet, it doesn't seem unreasonable they the hotel wouldn't want to set out loads of food that won't get eaten, but being the last to breakfast most mornings, it sort of felt a bit like we were turning up to scrounge through the last few scraps left by everyone else. Still, I reckon that if the hotel had been busier this wouldn't have been an issue at all and, as I said, I can see where they were coming from.
Overall though, the staff ensured that we had a really nice time and I wouldn't hesitate to recommend the Albatros to others (so long as there are enough other guests to fill up the breakfast buffet).
Unless you're absolutely desperate to be able to see the Matterhorn from your room, save your ca...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.