My husband and I stayed for a weekend, joining friends who have tried all the hotels in Zermatt and now always come back to this one. Everything worked well - from the brief transfer from the train station, breakfast, room facilities, spa, to skiing logistics. An easy walk to the centre of town and to ski transport (though if you are really lazy, you can get an electric taxi). The hotel was very comfortable, clean, quiet and friendly - probably not a place for wild revellers after 10pm. Our friends had kids, who were welcomed warmly.