I always use Tripadvisor to select hotels when we travel. When we were looking for a hotel in Zermatt, I found it really hard to believe that any hotel could get ratings this high. But there is no question that this hotel deserves it.
As so many others have said, the owners are absolutely wonderful. They were always on hand, ready with advice or just friendly conversation. The other staff are just as friendly - Raymond provided us with lots of great suggestions for dinner. And when we realized we had the wrong converters for our power cords, we were instantly loaned two for our stay.
We stayed in the Joel Loft - which I could easily run out of superlatives describing. It is two levels - with the bed on the upper floor (and a glass floor so you can see the floor below!). The room has two bathrooms - one on each floor. A wonderfully relaxing sitting area with a wood-burning fire place. The windows run from floor to ceiling - 2 floors! We had a huge private patio area with an amazing view of the Matterhorn. It is hands down the most beautiful room I have ever stayed in. It wasn't cheap 440 francs per night - but then Switzerland isn't cheap. We stayed at a more expensive hotel in Grindelwald that was not even remotely as luxurious. It was worth every penny.
We also loved the breakfast - the tables were scattered around the beautiful and bright reception area. Gorgeous views, delicious food, wonderful service. The reception area is so cool - it feels more like a social gathering spot. The reception desk is just a normal desk in the corner, with no hotel feeling at all. The room is dominated by a large sunken couch area with a fireplace in the center and a glass floor looking down to the pool on the floor below. Really fascinating. There was always coffee and tea available, as well as little snacks.
And we really enjoyed the wellness area. There were two Finnish saunas - which my husband and I find essential in a nice vacation hotel. And it is co-ed, which might make many Americans nervous, but just grab a towl and relax. But we were really taken with the Turkish bath area. We had never experienced anything like that, but it was heaven. It's whole separate area which starts with a stop in a steam room, followed by another room where you scrub yourself down, then you can do the optional mud treatment (an extra 20 CHF, which we did one night) and then end with a dip in the small pool which is comfortably cool. In the middle of the room is a large heated bench where you can relax in between the stages. It was fantastic. And, between experiences, you can snag some fresh fruit, dried prunes, tea or fruit syrups with warm water. Loved it!
So, if we went back to Zermatt, I wouldn't hesitate an instant to stay there.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.