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“Struck it lucky” 5 of 5 stars
Review of Hotel Aristella swissflair

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Hotel Aristella swissflair
4.0 of 5 Hotel   |   Steinmattweg 7, Zermatt 3920, Switzerland   |  
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Hotel amenities
Ranked #14 of 115 Hotels in Zermatt
NSW
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
“Struck it lucky”
5 of 5 stars Reviewed March 22, 2014

We stayed at Aristella for two weeks and was very satisfied with our stay. If you can stay in a delux room with balcony overlooking the Matterhorn and village....perfect. Breakfast was more than adequate and afternoon tea a nice addition. The dining room offered a delicious meal if you are too tired to go out after skiing. The spa room offered a bath, relaxing lounges and sauna. Aristella is a short 5min walk to the lift buses and if you're lucky Peter might be driving by in the Aristella car and collect you. The girls at the front desk could not do enough to help meet our every need and always with a smile. The service staff were also very attentive. Thank you to the Perren family for your hospitality.
We hope to come back again
P.S. Zermatt is a WONDERFUL and expensive destination so be prepared to hand out your $

Room Tip: Room 401 was fantastic with balcony overlooking Matterhorn and village
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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192 reviews from our community

Traveler rating
    163
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
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  • Spanish first
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English first
Sao Paulo, SP
Top Contributor
220 reviews 220 reviews
45 hotel reviews
Reviews in 69 cities Reviews in 69 cities
169 helpful votes 169 helpful votes
3 of 5 stars Reviewed March 20, 2014

The hotel is very modern, quite clean with friendly receptionists that answer promptly your request and in a good location but nothing is really outstanding in a way that has one coming back for more. Breakfast, like the hotel is correct, but not exceptional.
In the afternoon the hotel provides an after skiing snack , but again, the quality of the food is average.
The room is comfortable with a small varanda but more on the small side and the furniture is somewhat unexciting...

Room Tip: Choose a room with a veranda
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  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 11, 2014

This is not a high-end luxury hotel and only really scrapes by as a 4-star hotel. Despite that all sounding rather negative you really dont need much more than this for a long weekend skiing. The staff were polite and helpful, the hotel itself is modern, clean, well-maintained, and has most of the facilities you would want (bar a swimming pool perhaps), and it just ticks all the boxes. There really is nothing to complain about as there is nothing wrong with it, but it is also hard to get overly excited about.

POSITIVES:
- not overly expensive
- helpful staff
- modern and well-maintained
- has a decent steam room and sauna (FYI Naked only, no bathing suits allowed - Swiss style!!)
- Ski hire shop directly opposite (with 10% discount if staying at the hotel)

NEGATIVES (none of these are deal-breakers):
- requires a 3-4 minute walk with skis to the nearest ski bus stop, down either a slippery slope or perilous steps
- small rooms with limited cupboard space (hence probably not the ideal hotel for a weeks stay)
- unexciting breakfast (but has everything you would want...i just had a sense that the 'extras' are missing)
- uninspiring design (modern, clean, well-maintained, just lacking any 'oomph)

Overall it is absolutely fine and recommended for a short ski trip in Zermatt.

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Cambridge, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 20, 2014

This is, I think, the sixth time we have chosen to stay at the Aristella Hotel. As always, they looked after us so well. Extremely helpful staff and nothing is too much trouble for them. This year we upgraded to a larger room which was lovely - very comfortable. We look forward to returning again next year.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed February 17, 2014

Our stay this year was as great as last year's. The warmth of the welcome, the quality of the rooms, and the helpfulness of all the staff were superb. This is what staying in a properly family run hotel is all about.

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dayton, Ohio
1 review
5 of 5 stars Reviewed February 16, 2014

We stayed at the hotel the first Week in February 2014 visitng from the U.S. The Hotel Aristella is a fantastic, centrally located, place to stay in Zermatt! Upon our arrival the staff provided extensive information about the area and escorted us to the room to make sure that the room was acceptable. It was great! Very large room with sitting area and king size bed. It was also extemely clean. The common areas and spa facilites were also very nice and comfortable. We upgraded to a deluxe room and had a hug balcony with a perfect view of the Matterhorn. A full breakfast (including Amercian) was provided as part of your stay and the food and staff were great. My wife and I ate at the restuarant for dinner and had a superb meal. We also visted the bar area almost every evening for a glass of wine and enjoyed visitng with others traveling to Zermatt. The owner, is also onsite to personally make sure that everyones needs are being met. The staff and owner were extremely friendly. We plan on deffinently returning to the Aristella and would not stay anywhere else in Zermatt.

Room Tip: The Deluxe room for two was well worth the value and provided a great view of the Matterhorn.
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
murphy
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 11, 2014

We had a wonderful stay and appreciated the friendliness of the hotel staff. The room was very clean and comfortable. The breakfast Buffett was wonderful with the most delicious omelette. It spoiled us for the rest of the trip as no other breakfast came close to how good this was. With candy on our pillow at night and chocolate at our departure and tea and cake in the afternoon all these small touches added up to a wonderful stay.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Aristella swissflair

Address: Steinmattweg 7, Zermatt 3920, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Canton of Valais > Zermatt
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Luxury Hotel in Zermatt
#13 Romantic Hotel in Zermatt
#19 Family Hotel in Zermatt
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Aristella swissflair 4*
Number of rooms: 28
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Also Known As:
Aristella Hotel Zermatt

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