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“The "almost hotel"” 3 of 5 stars
Review of Hotel National

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Hotel National
4.5 of 5 Hotel   |   Matterstrasse 39, Zermatt 3920, Switzerland   |  
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Ranked #18 of 116 hotels in Zermatt
Tel Aviv, Israel
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“The "almost hotel"”
3 of 5 stars Reviewed April 5, 2013

In this hotel everything is almost very good. There is always something missing to make it very good.
The stuff is friendly - but bit stingy. We had two rooms but got only one hotel give away (lips treatment lipstick), though they had our rooms free on the day we left we were charged CHF 50 for each hour of late checkout.
The rooms are nice - but missing a heated rack in the bathroom to dry the towels or wet bathing suits.
The ski room is convenient - but missing a phone to contact the front desk.
The room is made up for the night - but they forget to lay out the bed side mattress.
There are bathroom soap and shampoo - but there is no conditioner.

I stayed in a number of the same level hotels in Zermatt and there it always felt that you are getting "something extra" here always "something less".

One thing is really great - it's location and the room view to the Matterhorn. .

Room Tip: Ask for a room with a Matterhorn view.
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelNationalZ, Direktionsassistentin at Hotel National, responded to this review, April 11, 2013
Dear Burshtine Family,

First of all we would like to thank you for taking your time to review your experiences here in our Hotel National Zermatt.

We are happy to hear that you enjoyed the unique location of our Hotel, the comfort of our rooms and their panoramic view to the Matterhorn.

Our Give Aways are meant for every single guest. We are rejoiced that you liked the lipsticks and therefore truly regret that you missed out on some! We will take your comment to review the process and handling of these articles just to make sure that every guest gets to know the true promise of our Give Aways!

With the beginning of this winter season we extended our standards with a number of 5* standards which we gladly provide our guests on top of the actual 4* standards. The bed side mattress is one of these additional standards and we will surely review the implementation of this standard to achieve a hundred per cent realisation.

Our bathrooms have been renovated in 2007 last. That you missed out on a heated rack we will definitely take into account for upcoming renovations in our bath rooms. The next large designated renovation will take place in our National Spa – giving the pool area a complete new makeover.

We are aware of the lack of a direct contact facility from our ski room to our reception. We are planning to setup a telephone line as well as a key drop in facility so our guests will be no longer forced to make their way twice to reception and to the ski room. These facilities will be set up latest till the beginning of the upcoming winter season.

Thank you for your feedback on our Late Check Out policy. Actually, this policy we implemented only a short time ago and we are still in process of reviewing whether this policy will approve or fail. Your comment is therefore valuable receiving a significant evaluation.

We would be be pleased to be able to welcome you here again - in our Hotel National Zermatt - making it better next time!
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91 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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English first
Jersey, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 17, 2013

We have just stayed at this hotel for the second time. It is well located for the ski lifts and for the town centre. Food is of a very high quality and staff are very friendly and helpful. Will definitely stay there again.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Top Contributor
57 reviews 57 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed February 8, 2013

In some respects, trying to review the National is a little difficult because I had spoken to people familiar with the hotel before I went, and they always described it in superlative terms. That could set me up for a disappointment, and while very, very good - and in many ways it was perfect for a ski vacation in the Alps - I would not use phrases like "the best", or "the most amazing" which I had heard others use in describing different aspects of our stay at the National.

Location: It is very nicely located. It is about a 7 minuted walk from the Zermatt train station, although the most direct route from the station to the hotel goes down a very narrow and busy road that was covered in ice. We discovered it was far more pleasant to walk through the main village and take about 12 to 15 minutes to walk between the station and the hotel. The National is also directly across the street from the funicular and ski lifts to the suenegga ski area.

Service: The staff at the National are friendly and helpful. I have no complaints about the staff, but they do not really go above and beyond as at some top rated hotels. For example, they will happily book the hotel shuttle to get you and your belongings to the train station, but they seem reticent to let you know that such service is available if you do not ask. This is a minor thing, but these minor things pile up. If one is paying five star prices, one hopes to have more than four and a half star service. The cleaning staff were also a little too efficient: on our check out day, they had the room cleaned up while we were at breakfast and we felt we were being pushed out of our room a full two hours before we needed to be out.

Food: They serve very, very good food at the National. Again, though, expectations had been built up to a ridiculous level. One acquaintance had told me unequivocally that the National's breakfast buffet was the most amazing spread I would ever see. It was great, but not quite as good as some such as the breakfasts at the Kirchbuhl in Grindelwald.

Rooms: The rooms, like the entire hotel, were comfortable, clean, and provided a feeling of coziness that was just right. The room - in fact the entire hotel - was devoid of clocks. This did contribute to a certain sense of sensory deprivation because it was so dark in the room once the lights were turned out for the evening. This only really mattered because in January when you need to be off the mountain by about 4 each afternoon, you do like to get started with your day on time. In some rooms, the noise from the Gortnergrat train starting up at 5:30 each morning also disrupts sleep.

One complaint we did have, and which we heard echoed by other guests, is that the temperature in the rooms and the common areas of the hotel was way too high. They really keep the heat cranked up, and the only way to get the room cooled down is to open a window. One really does not expect to go to a ski resort in the middle of winter and wake up each night drenched in sweat.

The National also needs to upgrade its WiFi service. Too many areas - including the rooms at the end of the hallways - had poor and intermittent internet service.

Overall, we had a good stay. For a ski vacation, it was close to perfect. It just wasn't the GREATEST as we had been told.

Room Tip: Try to get a room above the first floor (remember that the ground floor is floor zero). The rooms o...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waterloo, Canada
Top Contributor
318 reviews 318 reviews
73 hotel reviews
Reviews in 108 cities Reviews in 108 cities
160 helpful votes 160 helpful votes
4 of 5 stars Reviewed February 2, 2013

Very highly recommended. The National is perfectly located across the street from the Sunnegga lift and a few minutes walk from the main train station and the Gornergrat railway station. A very high level of service begins as soon as you step off the train and the porter whisks you away in the electric taxi. Aylin at reception provided us with wonderful service throughout our stay. Rooms are very comfortable, if not opulent and most of them overlook the Matterhorn. The spa and indoor pool are beautiful. Breakfast is really good, but I recommend eating elsewhere for dinner, as there are so many great restaurants nearby. The lobby bar is the hub of activity for the whole place, and there is an enclosed cigar room just off the lobby. Really flawless service throughout the hotel. We would highly recommend the National for families and would not hesitate to return.

Room Tip: For Matterhorn views, the higher the better.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, Ontario
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 1, 2013

The hotel National is a warm, friendly hotel with excellent service. It is very clean, the spa is amazing and the location is superb with immediate access to the Sunnega ski lifts. This is a terrific spot for families. Perfect Swiss hospitality! Thank you.

Room Tip: room 301 is a quad and is quiet with a great view of the Matterhorn.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 2, 2013

The hotel is very clean in fact spot less, our room was spacious and nice with a balcony view overlooking the Matterhorn. The ski room facility is a plus. The staff are very friendly , professional and they take an extra step to make u feel at home. The food is fantastic and every other day there was a theme night we specially enjoyed the champagne dinner night. The chiefs are Seriously skilled, creative both in terms of ingredients and presentation and the menus changes everyday.

The hotel is only 3 minutes away with the underground funicular railway to take you all the way to the Sunnegga (2,288 m. above sea level) and 5min walk to the train station and the main Street of Zermatt village which is definitely a plus.

We found the hotel staff to be very helpful especially Teresa from the front desk, she really made sure we are happy all the time. This is a 5 star hotel in terms of service and cleanliness. I would highly recommend the hotel for your stay in Zermatt.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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HotelNationalZ, Leiter Front Office at Hotel National, responded to this review, January 6, 2013
Dear Rania

It’s me, Theresa, from the Hotel National Zermatt. I dearly want to thank you for your heartfelt comments and appreciate that you have taken your time to appraise our hotel.

Great, that you felt like home during your stay and that we could prepare you an unforgettable experience. We always try to welcome our guests with personal service at the highest level and it is our inspiration and motivation to bring a smile on their face. We have fun @ work and try to transfer this joy to our guests. The best reward we can imagine is to receive, at the end of the day, a comment like yours!

With warmly greetings from the entire Hotel National Team we want to take this opportunity to let you know that we are looking forward to prepare you unforgettable moments soon again!

Theresa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed December 30, 2012 via mobile

Just stayed with my entire family during the Christmas week break. The rooms were traditional and charming.
The bathrooms were very modern and sparkling clean. The rooms have great views of the Matterhorn .
The best part of the hotel was the amazing food. Breakfast included a huge variety of delicious cheeses , breads,cereals, yogurts,and more. Dinners were beautifully prepared with so many courses and of such high quality ingredients. We were in truffle heaven !
The staff was so accommodating in every way.
There is a comfortable ski room with great boot warmers .
Skiing in zermatt was wonderful !

Stayed December 2012
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Additional Information about Hotel National

Address: Matterstrasse 39, Zermatt 3920, Switzerland
Phone Number:
Location: Switzerland > Swiss Alps > Valais > Zermatt
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#3 Business Hotel in Zermatt
#12 Luxury Hotel in Zermatt
#19 Romantic Hotel in Zermatt
#27 Family Hotel in Zermatt
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel National 4.5*
Official Description (provided by the hotel):
All 54 of our rooms have a south-facing balcony, 41 of which offer an unimpeded view of the Matterhorn…you can be as flexible or spontaneous as you wish – simply book thenumber of sunsets you would desire, completely at your discretion with or without half-board (except public holidays)…you can enjoy your holiday regardless of the weather – our weekly schedule provides sporting adventure & fine dining both on and off-piste ... more   less 
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Also Known As:
National Hotel Zermatt

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