In this hotel everything is almost very good. There is always something missing to make it very good.
The stuff is friendly - but bit stingy. We had two rooms but got only one hotel give away (lips treatment lipstick), though they had our rooms free on the day we left we were charged CHF 50 for each hour of late checkout.
The rooms are nice - but missing a heated rack in the bathroom to dry the towels or wet bathing suits.
The ski room is convenient - but missing a phone to contact the front desk.
The room is made up for the night - but they forget to lay out the bed side mattress.
There are bathroom soap and shampoo - but there is no conditioner.
I stayed in a number of the same level hotels in Zermatt and there it always felt that you are getting "something extra" here always "something less".
One thing is really great - it's location and the room view to the Matterhorn. .