We spent one week in this hotel with our kids aged 7 and 9 for a family week of ski. This is the 3rd time we are coming in Zermatt in Winter and the last 2 years we booked in an other hotel (very nice too) but we feel that it was time to see something else. We then started to look and we finally booked the Europe Hotel and Spa as it seems that is matches what we love in hotel: design and tradition, beautiful room, good location efficient management and the ability to accommodate kids. We were not disappointed at all as the hotel has it all ! First the location, close to the heart of Zermatt, not far away from a ski shuttle but very quiet as not being directly on the street. And we were lucky this year as we could come back directly by ski to the hotel… but it may not be possible to do it every year as there was a bunch of snow this time. Then the room (we were in the newly part of the hotel, there is one completely new part and an “old” one where rooms are more traditional but with the same level of comfort): just as we wanted, large, with beautiful material and design decoration but being very traditional and practical in the same time, a very nice bathroom with tub and shower, 2 sinks and a large balcony over a very quiet neighbourhood of Zermatt (see picture). The room is very well designed and could easily accommodate the 4 of us. The restaurant: we were on half-board and the menus were very original and on the higher side of what you can expect from an half-board formula, service was very professional and kind: our 7 year old kid had his birthday during the stay and they managed to do something special for the breakfast and the dinner, that was much appreciated. I have to say that they were many kids in the hotel and that ours are quiet when they sit together with us on table but become more excited when they start playing with other kids… and that was often the case as all the kids were playing together, which is of course perfect and nice even if it generates some noise… The management was very comprehensive and it makes us feel comfortable. The breakfast buffet was gorgeous too, with lot of fresh local products, you can even do your own orange juice. Then the spa: there is no swimming pool but a very big jacuzzi that looks like a small pool in fact. The dark blue ambiance is perfect and makes it the perfect place to relax after a day of ski. There is also a separate sauna/hammam zone and a quiet room to rest, installations are as the rest superb and you can also receive spa treatments. The Jacuzzi/pool space is for me one of the top advantage of the hotel, you can get there directly from the newly part of the building using the lift and it is the perfect place for the kids, they really loved it as much as us ! There is also a beautiful bar that connects the old and new part, which is intelligently built. Fruit tart and tee are complementary in the afternoon. Finally, ski local is good, with personal locker to put your ski material. Reception is very professional and people are nice and available. At the end, minor point is that there could have been a “play room” dedicated for the kids, when they could freely go after dinner and be together to play, ensuring a little bit more quiet in the restaurant (this is of course a “nice to have” but of course not something that you often find in hotel).
Las but not least, the family owners are really present, going to each table at nigh and chatting with clients, you can then really feel that the hotel is actively managed and that certainly explains why we felt so good during our entire stay. As a proof of the above, we already booked a room for next year winter holiday !
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- Also Known As:
- Europe Hotel Zermatt
- Europe Hotel And Spa