A remarkably classy hotel on every level. My husband, son and I had stayed there twice before, and it is very rare for us to return to ever choose to return to the same establishment because we ove trying new places. But so many things are spot on there, especially the service, that we really felt excited to go back. This year there was the added bonus of staying in one of the recently renovated rooms. Gone were the traditional carpetting and old-fashioned curtains: our spacious suite, room 115, was decorated with chic bleached wood floors, and the slick marble and glass rooms with electronic shower commands impressed our son so much that it made him think of a spaceship. That said, generally they have opted for a fairly classic, timeless palette of fabrics and colors rather than a flashy trendy boutique-hotel style. I agree with this decision since I find this more in keeping with their “old school” understated-but-elegant management style. I recommend asking for a room at the back because the first year our windows gave onto the main pedestrian street, and there was some noise at night from drunken revellers.
While I was there, I hurt my back skiing and as a result spent a fair amount of time getting to know the staff, all of whom I found ultra-professional, without exception. In particular, in reception, I received incredibly thoughtful assistance from Jose’, Marieke and Pietro, in the restaurants, Rosario and Andre', the sommelier, I ended up have several lovely dealings with the general manager, Andreas Gartmann, who struck me as a true gentleman in the full sense of the word. It’s really hard to imagine a more all-round professional team, they are trained to be discreet and attentive.
I tend to be quite picky about food since my mother was a food critic, and I found it remarkably good and varied. A special scheme allows to you dine around town in various venues, all of which were enjoyable in different ways, although the sushi place was only OK by my picky New York/London standards. The wine list is extremely extensive and would delight any serious connoisseur (still a bit classic for my taste, but they say they are adding some less traditional choices), they benefit from remarkable underground cellars.
The Spa and pool are outstanding-- don't miss them!
I have a penchant for very modern boutique hotels, but in the case of the Mont Cervin Palace, I would not hesitate to recommend it for anyone who is more interested in genuine timeless quality rather than trendy bling-y chic. It doesn't dazzle and dissapoint-- rather it gently seduces by remaining friendly and unpretentious: most of the ultra-professional staff have been there for many years. They tell me over 60% of their guests are returning clients, and I am happy to add my family to that statistic!
Suite 115, see above
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear TripAdvisor Member
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First and foremost we would like to thank you for your loyalty and for your repeat visits. We feel very honoured to welcome you back as, like you mentioned it, you usually don’t return to hotels you already stayed at.
We are delighted that you and your family enjoyed yourselves and that everything was to your entire satisfaction. It’s a great pleasure to read that you felt well taken care of and that you spent a fabulous time at the Mont Cervin Palace. We have shared your compliments with each of the staff members you listed and with the whole team. Thank you so much for your gratitude for a job well done. Your remarks show that the entire endeavour is worth it and will motivate us for the last few weeks left until the end of the winter season.
We would be more than happy to welcome you back and to spoil you again. Until then we wish you a great time as well as a wonderful springtime.
Sunny greetings from Zermatt
Karin & Kevin Kunz
Management / Hosts
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.