We had a pleasant stay at the hotel. The best part is the location. It's a 6-min walk to the main train station and the main street where restaurants and shops are located. The staff at the hotel were very friendly and helpful. The breakfast had a decent spread, with cold meats and cheeses, juice, coffee/espresso/tea, cereal, fruits and cook-to-order eggs on request. However, the room was just ok with basic toiletries provided in the bathroom. The decor of the room was a little outdated and the king-sized mattress was very very firm. The balcony did have the view of the Matterhorn. However, we paid about CHF450 per night, so we felt that the room was overpriced for the quality of the room with such basic hotel amenities (small pool, jacuzzi and sauna). The weekend we were there, most hotels were already fully booked, so we supposed we were quoted a slightly higher price due to unavailability in other hotels. On our next ski trip in Zermatt, if the same room is quoted more than CHF100 less than what we paid for, then we might consider returning to the hotel due to its close proximity to ski lifts and its friendly staff.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.